Ebay: buyer request refund, what to do next?
Made a mistake on the shipping label and the item was sent back to me by Canada Post on March 18, resent it on same day with consent from buyer, I offered him either I resent it or refund him.
Today, he requested a refund through ebay claiming undelivered. He told me through another email and claimed that he understand present shipping situation due to the virus but wishes to protect himself before the 30 days is over for any claim and will resent me the money once he received it.
I don't think he will do it . There is only two option left for me:
1) refund the guy and no need to pay the 12% fee to ebay
2) Ask ebay to step in and hope I win but if I lose I have to pay the ebay fee as well,
I prefer option 1 but wonder if anyone with experience can chip in some comment. TIA