Don't think the products are bad but apparently it's really difficult to claim warranty from them if something does go wrong.
There's a sucker born every minute.
Jul 12th, 2020 12:40 pm
Jul 12th, 2020 12:54 pm
Check out this thread. It’s shown up a few times after they sent the thread to Expired deals. I still see it come up on Amazon every few days.
Jul 12th, 2020 12:56 pm
Problem with ASUS is when you need to claim warranty service they provide such a horrible experience. Either they deny you're claims and blame you for the issues or it takes months of chasing them around.
Jul 12th, 2020 3:51 pm
Gigabyte is located in the usa 17358 Railroad Street City of Industry, CA 91748CorporalJenky wrote: ↑ Problem work ASUS is when you need to claim warranty service they provide such a horrible experience. Either they deny you're claims and blame you for the issues or it takes months of chasing them around.
Since you're in Canada buy from a brand that has local service centers within the country. For video cards look at Gigabyte, MSI, and Sapphire.
Jul 12th, 2020 4:17 pm
Jul 12th, 2020 4:22 pm
i rmaed a motherboard with gigabyte and it was the easiest RMA i've ever did. i didn't even have to talk to anyone the whole process to setting up the RMA on there site was automated. was also able to do an advance RMA and after getting the RMA number i called in guy emailed me the Advance forum in 5 mins and the next day the mailed the replacement out.CorporalJenky wrote: ↑ You're right! Must've had a brain fart. Gigabyte is just as bad as Asus. Corrected it for Zotac.
Jul 12th, 2020 4:25 pm
Look up some reviews on the 5700 Tuf. Seems like some marketing exec got an idea to take the TUF branding and make the cheapest card possible. I don't think other TUF products were as bad as the 5700 but it seems like it's Asus's worst attempt at finding a balance of performance/price in a long time. Hopefully their next gen launch will fix that but for current gen cards Avoid.
Jul 12th, 2020 4:28 pm
Same. Did an RMA with Gigabyte, it cost me about $18 to ship it there and got it back a few weeks later with no issue.aaron158 wrote: ↑ i rmaed a motherboard with gigabyte and it was the easiest RMA i've ever did. i didn't even have to talk to anyone the whole process to setting up the RMA on there site was automated. was also able to do an advance RMA and after getting the RMA number i called in guy emailed me the Advance forum in 5 mins and the next day the mailed the replacement out.
Jul 12th, 2020 4:33 pm
Yup and also if u use netparcel to ship it u can get a discounted ups shipping label and it can sometime be cheaper shipping to the us with netparcel then it cost to ship within Canada netparcel-shipping-rates-45-60-off-2296241/
Jul 12th, 2020 8:09 pm
Thanks, EVGA thenCorporalJenky wrote: ↑ Problem work ASUS is when you need to claim warranty service they provide such a horrible experience. Either they deny you're claims and blame you for the issues or it takes months of chasing them around.
Since you're in Canada buy from a brand that has local service centers within the country. For video cards look at Zotac, MSI, and Sapphire.
Jul 12th, 2020 8:19 pm
Jul 12th, 2020 9:07 pm
EVGA won't stand behind their product unless you can prove you're the original owner. ASUS doesn't care, they go by serial number. Same with MSI and Gigabyte. If you ask me, a company that has faith in their products covers them, period. EVGA and Sappire and AsRock hide behind an "original receipt" gate keeper, which to me is unethical, they made it, its bad, they should replace it no matter what within warranty....
Jul 12th, 2020 9:42 pm
inM1K3Z0R wrote: ↑ EVGA is an excellent OEM for Nvidia-based GPUs, good customer service and let you change heatsinks without voiding warranty. They tend to stick to the Nvidia reference designs, some of the other OEMs do better by adding their own enhancements - which can also be a great or a mess. Really depends on model, do your research.
Jul 12th, 2020 9:44 pm
For such a large ticket item you would probably want a receipt when buying used. I know I saved all of mine for my equipment and registered everything online. Scanned it too in case I need to give it to someone else or sold it online.gn22 wrote: ↑ EVGA won't stand behind their product unless you can prove you're the original owner. ASUS doesn't care, they go by serial number. Same with MSI and Gigabyte. If you ask me, a company that has faith in their products covers them, period. EVGA and Sappire and AsRock hide behind an "original receipt" gate keeper, which to me is unethical, they made it, its bad, they should replace it no matter what within warranty....
Jul 12th, 2020 9:47 pm
So for their RMA process of the defective PSU from amazon, did they ask you to ship it back to their warehouse or you just get to keep it while receiving a brand new one from EVGA?STIGUY wrote: ↑ in
I've had to RMA both Asus and EVGA equipment.
Asus took months to fix my equipment.
EVGA mailed out the new equipment immediately after I shipped what they asked me to.
EVGA is definitely one of my favorites and I would pay the slight premium for the customer service. I've bought 7 GPUs since and luckily none of them have had any issues so I did t have to RMA anything recently. The only thing I had to send back was a PSU for EVGA as of late and it was a sketchy Amazon Warehouse deals (50% off) that turned out to be defective.
Jul 12th, 2020 9:55 pm
Shipped old one back (just the PSU no cables or anything, the Amazon PSU was shutting down on load and was probably a return from someone else) and they paid for shipping. They mailed a brand new sealed PSU to me the same day. They did hold a charge on my credit card in case I was trying to scam them and released the hold when they recieved my PSU.TheRock2012 wrote: ↑
So for their RMA process of the defective PSU from amazon, did they ask you to ship it back to their warehouse or you just get to keep it while receiving a brand new one from EVGA?
If that's the case then EVGA definitely has the best RMA in the biz.
Maybe purchasing their stock-b products when they have those sales going on wouldn't be such a bad idea for a video card and psu if they honour their RMA's like this for all their products.
Jul 12th, 2020 10:43 pm
I wonder why more manufacturers don't do this. Option of express warranty service if you give them a credit card to put a hold on. Sonos does the same thing too, and it just makes the warranty process so much faster and smoother.STIGUY wrote: ↑ Shipped old one back (just the PSU no cables or anything, the Amazon PSU was shutting down on load and was probably a return from someone else) and they paid for shipping. They mailed a brand new sealed PSU to me the same day. They did hold a charge on my credit card in case I was trying to scam them and released the hold when they recieved my PSU.
No problems with replacement PSU (it was brand new afterall)
Jul 13th, 2020 5:50 pm
Just going by the recent complaints from customers having to do an RMA with Gigabyte. How long ago was your RMA?aaron158 wrote: ↑ i rmaed a motherboard with gigabyte and it was the easiest RMA i've ever did. i didn't even have to talk to anyone the whole process to setting up the RMA on there site was automated. was also able to do an advance RMA and after getting the RMA number i called in guy emailed me the Advance forum in 5 mins and the next day the mailed the replacement out.
Jul 13th, 2020 6:24 pm
most of the bigger ones do u just have to ask most just assume people want to do a standard rma were u mail the product in first.
Jul 13th, 2020 6:26 pm
was in like 2018 considering the process is all automated and u don't even half to talk to anyone unless u want setup an advance rma i don't see what the problem could be.CorporalJenky wrote: ↑ Just going by the recent complaints from customers having to do an RMA with Gigabyte. How long ago was your RMA?
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