Internet (ON) 75/10 $43 or 50/10 $40. 1 year contract

I'm on EBOX in Qc and I have never had a billing error in 6 years with 2 moves.

Very happy with ebox, 2 years with them after Videotron and Bell. And they dont magically increase your bill. No contract.

Was with them for almost 3 years, they messed up my bills - double charging twice and overcharged by some random amount 3 times.. I eventually got my money back, but it was a lot of time wasted on the phone with them. I guess my issue was that I had two accounts with them, one for my house and one for my parents. Both under my name and email, just different addresses.

They also have a 15/10 DSL deal for $33, which I think is pretty hot if you don't have a ton of users:

I've been with ebox for over 5 years. Had cable and then switched to dsl since they didn't have cable service where I moved in the GTA. Only hiccup I had was during that switch, they messed up the disconnection date and left me without internet for a week.. Otherwise, very happy with them. Pm me for a referral code, we both get a dollar off our monthly bill.

I was on a 30$ 50/10 contract last year, called in when it expired and they gave me the 40$ one. Not great but not terrible.

The prorated bills when you sign up or change your plan can be a bit confused, especially because they bill like like 1 month and a half ahead of time, but if you know how to do math, as confused as the actual bill is, the charges are always fine. Been with them for 7+ years and changed my plan recently to accommodate for telework. They also waived the change of plan fee (which IMO is non-sense to begin with) without much hassle.

They're not the cheapest, but the hold up very well. They also don't throttle.

Ebox offers service in Quebec, but this deal is for Ontario only. In Quebec, prices are as follows (not a deal):

• Cable (Videotron): 30 for 56.95 or 100 for $64.95.
• FTTN (Bell): 25 for $49.95 or 50 for $54.95.

514AlexG wrote: ↑ Ebox offers service in Quebec, but this deal is for Ontario only. In Quebec, prices are as follows (not a deal):

• Cable (Videotron): 30 for 56.95 or 100 for $64.95.
• FTTN (Bell): 25 for $49.95 or 50 for $54.95.

Thank you for the heads up - edited the main post.

This is their standard promotional price. Been with them for 4 years and their price hasn't change. Customer service is good. Occasional billing issues, but a simple email fixes everything (takes up to 1-2 months to address).

Billing issues? Ewww..no thanks...I've used cheapo tpia like carrytel and cannet and even they had no billing issues. Maybe the accented workers are better at math? Lol

You can also receive $2 off with group buys, the current thread (closed-electronic-box-ebox-group-buy-2- ... e-1711927/) is closed. Anyone interested in forming a new group?

Router purchase: $139.95
Router rental: $5.95/month

Same for cable and dsl.

I want to get their service too since Rogers contract is up next month and they don't give discount anymore. But ebox told me they need 21days for transfer. I may go with start.ca instead.

I dropped my Rogers Internet in December before going away for the winter and now pay full pop for the 75u package. I'll call in to retentions but if they won't drop me close to the Ebox deal then I'll leave them again.

The Ebox promo @ 42.95 is one year? It shows modem & router rentals at 5.95 but new customers get it included? Guess I'll have to call them too to figure out what is what.

Hi,

My name is Arnaud Le Blanc and I'm the social media manager for EBOX! I'm glad to hear the multiple comments on how you were pleased with your EBOX experience. If you're not, do not hesitate to contact us via Facebook or call our customer service!

Cheers,

Arnaud Le Blanc
Social Media Manager

Just an FYI. I've been with E-Box for about two years now and have been pretty happy with them. You can get a person on the phone almost right away. Lately, I wasn't impressed with my last interaction with customer service. I initially wanted to leave for the Fido deal and they said they couldn't do anything but offer me an $8 discount and I took it because their customer service was good and it's better than nothing. The manager gave me the assurance that their policy is they will honour promotional pricing and he'd do it for me if he saw a discount in the future. He also mentioned that they offer promotional pricing to existing accounts. After noticing it was not applied to my account I called in again. The new rep did not know about their own cable deal and started to get frustrated and hostile with me and asking if I just wanted to cancel. At the end of all that I did get the promo applied but that definitely left me a lot less confident in their service and loyalty to them.

I'm sure this was an exception since they've been stellar but after this experience I think I'm going to try Carrytel or go back to Tekksavy after the promo ends.

edit: I forgot that when I started my service they shipped out my router and somehow it ended up at Bell... they quickly sent me out another one though.