[Eddie Bauer] Eddie Bauer additional 60% off clearance
- Deal Link:
- 60% off
- Eddie Bauer
Use code: Final60
Don't forget Eddie Bauers' unprecedented guarantee.
Sep 13th, 2020 8:39 am
Nearby Eddie Bauer locations:
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Sep 13th, 2020 6:38 pm
I'm so sorry to hear that. :-( In my experience, they have always been good about honouring their warranty and they can't change the warranty terms on you like that. So I'm surprised they sprung that on you when you purchased the item on the promise of lifetime warranty and they promised to stand behind 110% on the products they sell. I hope they don't start playing the definition game of what constitutes lifetime warranty... I've always trusted them to honour their warranty and the quality of their products. I'm quite shocked to hear that you've been turned away with something as simple as a backpack.
Eddie's Product Guarantee
Our products are built to last. If your Eddie Bauer product fails to perform as designed, bring it back and we will replace it.™
Sep 13th, 2020 7:07 pm
Sep 13th, 2020 8:09 pm
I'm so glad you got your warranty service in the end by going to a different store. Perhaps you got Karen on a bad day... I can't believe she had such appalling customer service for a store manager. Let's hope she got a good talking-to to straighten out her customer service skills and relearn what is the company's warranty policy.peakingduck wrote: ↑ Storytime
last fall I stopped into a store because my 10month old jacket was starting to tear inside the left sleeve and I wanted to see my options and if they would repair or replace it.
I talk to a young dude, he's like for sure man it's covered let me get my supervisor. A few minutes later a lady with the typical Karen haircut comes stomping out, grabs the jacket out of my arms and says "nope, you clearly did the damage yourself and it's not covered". I haven't even said anything to her yet and I'm like:
I said "I thought EB's warranty covers everything?" and she snaps back saying no its changed and only covers zippers and "manufacturer defects". She then tells me to go to the tailor in the mall and pay for repairs myself since it's so minor.
After a little back and forth she says she'll cover up to $10 in repairs. I'm super confused as hell why she was freaking out (I'm a pretty chill person) so I just leave It at that and left the store.
I ended up sending a complaint online to corporate, then the western district director calls me (super nice guy and personable) hears me out then apologizes and says he'll deal with her personally. He then agrees that my tear would've been covered under warranty...
TLDR; EB warranty isn't the same and applied differently per store. I ended up going to another store and the manager there just gave me a brand new jacket with no hassle
Sep 13th, 2020 8:12 pm
Sep 13th, 2020 8:38 pm
Yeah, I agree that their customer service stinks. I bought an Evertherm hooded jacket when they were blowing them out in February for 60% off and had to contact customer service several times to get an issue resolved. Emailing them was useless and I had to call them twice to nag them and it still took several weeks to sort it out. It left a bad taste in my mouth but I have to admit that the jacket is fantastic.
Sep 13th, 2020 8:56 pm
Haha Karen. Haircut.. i started calling these racist mofo Carol years ago but Karen would do tooCalgaryRunner wrote: ↑ Yeah, I agree that their customer service stinks. I bought an Evertherm hooded jacket when they were blowing them out in February for 60% off and had to contact customer service several times to get an issue resolved. Emailing them was useless and I had to call them twice to nag them and it still took several weeks to sort it out. It left a bad taste in my mouth but I have to admit that the jacket is fantastic.
Sep 13th, 2020 9:31 pm