Good to know, sitting here trying to figure if it's worth ordering the jacket again after the last attempt. Yours is the Evertherm Hoodie not the BC Jacket right? Can I ask, does the fit run smaller than normal (I saw some mentions) or can I stick with a medium?CalgaryRunner wrote: ↑ Yeah, I agree that their customer service stinks. I bought an Evertherm hooded jacket when they were blowing them out in February for 60% off and had to contact customer service several times to get an issue resolved. Emailing them was useless and I had to call them twice to nag them and it still took several weeks to sort it out. It left a bad taste in my mouth but I have to admit that the jacket is fantastic.