Enbridge Gas Billing - No Invoices for 2 Months ... saying "System Issues"

Mar 23rd, 2022 7:41 am

#1

jdmfishingonly [OP]: Deal Fanatic; Oct 13, 2008; 6517 posts; 3115 upvotes; Durham

Mar 23rd, 2022 7:41 am

Enbridge Gas Billing - No Invoices for 2 Months ... saying "System Issues"

Normally I would receive an email from Enbridge monthly around the 18th of each month with the invoice attached.

It's been 2 months and nothing since January 18 2022.

I called them up last month and they said they had system issues and couldn't generate anything.

They said as long as your account says "Your account is up to date and no payment is required at this time." and it's all good ... indicating that the next invoice will be comprised of TWO bills.

Just logged into my account and still nothing.

Anybody else having the same problem of no bills for 2 months??

UPDATE: Just called them again ... Enbridge said that they are experiencing delays in billing due to system issues ... advised that I may receive one bill with 3 invoices as they have absolutely no idea what the timeline is to have this system issue rectified.

Last edited by jdmfishingonly on Mar 23rd, 2022 9:36 am, edited 1 time in total.

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Mar 23rd, 2022 7:47 am

#2

Firetech: Banned; Mar 14, 2022; 392 posts; 405 upvotes; Outer GTA

Mar 23rd, 2022 7:47 am

No. I received emails Jan 12, Feb 9 and Mar 11 for billing’s.

.

Mar 23rd, 2022 7:51 am

#3

budwizestest: Sr. Member; Oct 14, 2010; 825 posts; 951 upvotes; Toronto

Mar 23rd, 2022 7:51 am

Our bill was delayed by about 3 months and we got this recently -

Please accept our apologies for this delay. The delays are due to a combination of recent customer information system changes and COVID-19 related impacts. We look forward to getting back to the fast, reliable customer service you expect from us.

As a gesture, we’ll be proactively waiving your New Account Charge and ensuring that no late penalties are applied for 90 days from the date you are first billed.

+1

Mar 23rd, 2022 9:12 am

#4

ChicoQuente: Deal Fanatic; Jun 21, 2003; 5885 posts; 3269 upvotes; Stoney Creek, ON

Mar 23rd, 2022 9:12 am

We have not had any missed bills at our location in Stoney Creek, ON.

Mar 23rd, 2022 9:59 am

#5

ilikerfd21: Newbie; Nov 18, 2021; 70 posts; 58 upvotes

Mar 23rd, 2022 9:59 am

I had a missed bill as a result of my own submitted meter reading conflicting with their reading (not estimate). The delta was high enough that it triggered billing suspension for a few months, but eventually got a bill including the backdated periods.

As long as your account says no balance, you’re ok (and sounds like the rep said as such). If you’re worried, you can advance some $ over anyways which will be applied against the bill when you get it.

My bill is actually delayed right now as well, but good to hear they’ve acknowledged some internal issues.

+2

Mar 23rd, 2022 10:16 am

#6

bubuski: Deal Addict; May 23, 2009; 3429 posts; 2044 upvotes; Mississauga

Mar 23rd, 2022 10:16 am

My bill date in Missisauga is the 28th. Got Jan and Feb already.

Mar 23rd, 2022 10:32 am

#7

engineered: Deal Expert; Feb 11, 2007; 19939 posts; 23518 upvotes; GTA

Mar 23rd, 2022 10:32 am

Russian cyberwarfare probably.

If the women don't find you handsome, they should at least find you handy.

Mar 23rd, 2022 10:35 am

#8

fergy: Deal Fanatic; Sep 27, 2006; 5182 posts; 2032 upvotes; Not so easy there Ma…

Mar 23rd, 2022 10:35 am

"Enbridge said that they are experiencing delays in billing due to system issues"

Last winter I had that happen where they skipped a single bill due to system issues and added it to the next bill.

Mar 23rd, 2022 11:01 am

#9

Blanche123: Deal Addict; Jan 28, 2014; 3820 posts; 938 upvotes; Toronto

Mar 23rd, 2022 11:01 am

Our Enbridge bill arrived by e-mail this morning (payment is due April 11). All Enbridge bills have been received on time.

Mar 23rd, 2022 11:46 am

#10

Webhead: Deal Fanatic; Sep 7, 2004; 8196 posts; 5360 upvotes; West GTEH!

Mar 23rd, 2022 11:46 am

My Billing date is 15th of the Month.
I've been receiving the Monthly Email letting me know my Bill is ready.
just received my March Bill Email.

Mar 23rd, 2022 11:48 am

#11

exrcoupe: Deal Addict; Apr 26, 2003; 2346 posts; 1415 upvotes; GTA

Mar 23rd, 2022 11:48 am

Enbridge always wants my money and I've never NOT received a bill email from them. Good that the OP caught it so that he doesn't get dinged with late fees.

Mar 24th, 2022 10:03 am

#12

tooluser: Member; May 13, 2007; 213 posts; 106 upvotes; Lake of the Woods, N…

Mar 24th, 2022 10:03 am

We did a seasonal startup in Nov. 2021 and have not received a bill since last spring. My wife chased them for the bill as she likes to get these thing paid on time. The problem(s) involved some kind of accounting transition that is not going smoothly.
I've been saying - don't worry about it. Let Enbridge sort it out and pay them when - or IF - we ever get a bill. We don't live 'paycheck to paycheck' so this isn't going to put us in a lurch at anytime.

Where There’s a Will, There’s a Way.

Mar 24th, 2022 11:47 am

#13

georvu: Deal Fanatic; Feb 4, 2015; 9054 posts; 5309 upvotes; Canada, Eh!!

Mar 24th, 2022 11:47 am

Wonder if this is regional as we have been getting bills monthly.

Next bill should be interesting as was out of town last time when they asked for reading.

2022: BOC raised 8 times and MCAP raised its prime next day.
2017 to 2018: BOC raised rates 5 times and MCAP raised its prime next day each time.
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Mar 31st, 2022 7:34 am

#14

jdmfishingonly [OP]: Deal Fanatic; Oct 13, 2008; 6517 posts; 3115 upvotes; Durham

Mar 31st, 2022 7:34 am

UPDATE: Bill finally came via email ... 2 months ... no late payment fees/charges ... they detailed the costs for each month ... JAN-FEB and FEB-MAR ... meter reading was off a couple days ... accurate enough.

16'x11' Living Room 11' Cathedral Ceiling. Hisense 65Q8G. Denon AVR-S740H 7.2 setup. Jamo Classic 10 280W Towers - FR+FL; Polk S35 - Center; Klipsch R51M - RR+RL; Klipsch R14M - Dolby FHR+FHL; Polk HTS10 Subwoofer x2. Unlocked Android Boxes from Taiwan x2

Mar 31st, 2022 7:56 am

#15

Firetech: Banned; Mar 14, 2022; 392 posts; 405 upvotes; Outer GTA

Mar 31st, 2022 7:56 am

jdmfishingonly wrote: ↑ UPDATE: Bill finally came via email ... 2 months ... no late payment fees/charges ... they detailed the costs for each month ... JAN-FEB and FEB-MAR ... meter reading was off a couple days ... accurate enough.

Good to hear.

Mine is generally off a bit as well due to the estimated usage every other month, however, as you put it “accurate enough”

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Enbridge Gas Billing - No Invoices for 2 Months ... saying "System Issues"

Enbridge Gas Billing - No Invoices for 2 Months ... saying "System Issues"

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