Enercare -Beware

May 15th, 2020 4:02 pm

#1

Thorkell [OP]: Member; Sep 28, 2006; 323 posts; 243 upvotes; Toronto

May 15th, 2020 4:02 pm

I had the enercare home protection, heating and cooling plans for the past year. I saw the upped the prices by 30ish dollars, so I wanted to go ahead and cancel the plans.

Called them up, Service rep said she cannot cancel since I'm under a contract. They asked me to pay everything from now until May 2021 to cancel. I was shocked because a notification was not provided that my contract was renewed, They didn't even ask if they can go ahead and renew.

Its currently in dispute. Am I in the wrong somewhere?

My house is about 10 years old and furnace is most likely out of warranty. I know you can do without an AC plan, but having an operational heating system is an absolute must considering where we live.

Thoughts?

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May 15th, 2020 4:14 pm

#2

zeddy: Deal Addict; Jun 12, 2008; 1138 posts; 607 upvotes; Ripley

May 15th, 2020 4:14 pm

Cancel. What you owe between now and May 2021 is probably more than enough to cover a service call or two. After that all the money you would have spent on monthly fees is savings. Heating systems are a must. That is why there are so many HVAC companies. All of them can service your furnace as needed. You don't get faster or even better service just because you are paying a fee every month.

+1

May 15th, 2020 4:40 pm

#3

1chinaman: Sr. Member; Jan 19, 2013; 516 posts; 304 upvotes; Ottawa

May 15th, 2020 4:40 pm

What did the original contract say when it comes to renewal?

+1

May 15th, 2020 4:48 pm

#4

RubberCheese: Deal Addict; Dec 26, 2009; 2753 posts; 1424 upvotes

May 15th, 2020 4:48 pm

problemchild786 wrote: ↑ My house is about 10 years old and furnace is most likely out of warranty. I know you can do without an AC plan, but having an operational heating system is an absolute must considering where we live.

Thoughts?

Keep in mind, you don't need an extended warranty to get service (regardless of AC or furnace), as long as you have money to pair for the repairs.

zeddy wrote: ↑Cancel. What you owe between now and May 2021 is probably more than enough to cover a service call or two. After that all the money you would have spent on monthly fees is savings. Heating systems are a must. That is why there are so many HVAC companies. All of them can service your furnace as needed. You don't get faster or even better service just because you are paying a fee every month.

If there is a contract, I would ride it out until end of contract. Why pay to get out now and lose out on the coverage that has to be paid anyways?

1chinaman wrote: ↑What did the original contract say when it comes to renewal?

+1. The only way to know is read your original contract. I've never had an extended warrenty from Enercare, but their rentals are 'forever' until you take action to get out of the contract.

+1

May 15th, 2020 4:55 pm

#5

zeddy: Deal Addict; Jun 12, 2008; 1138 posts; 607 upvotes; Ripley

May 15th, 2020 4:55 pm

@RubberCheese because he doesn't know how he got into this contract. Will he really remember to call them in time next year? They count on you not remembering.

May 15th, 2020 4:56 pm

#6

vkizzle: Deal Expert; Aug 22, 2011; 35227 posts; 21212 upvotes; Center of Universe

May 15th, 2020 4:56 pm

Maintenance plans auto-renew...scumbags.

Offer ends May 31, 2020. Enercare Home and Commercial Services Limited Partnership (“Enercare”) reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply. Offer is not available to existing 3 in 1 customers and is not available in all areas. Offer cannot be combined with another offer. You will receive a credit of $37.24/month + HST for the first 6 months following enrollment in the Plans. Must sign up for a one-year commitment, regardless of the method of payment, and Plans will be automatically renewed by Enercare on a yearly basis. You may cancel your Plans without penalty by providing notice prior to your Plan renewal date. Prices are subject to change and coverage is subject to the exceptions as set out in the Plan Terms and Conditions available at enercare.ca/terms.

May 15th, 2020 4:58 pm

#7

RubberCheese: Deal Addict; Dec 26, 2009; 2753 posts; 1424 upvotes

May 15th, 2020 4:58 pm

zeddy wrote: ↑ @RubberCheese because he doesn't know how he got into this contract. Will he really remember to call them in time next year? They count on you not remembering.

He seems to remember signing up, but didn't realize it would auto-renew.

I do agree though - if he isn't going to set a calendar reminder for himself, probably not a bad idea to bail.

edit - based on vkizzle's post, it might be possible to send a cancellation notice now to "not renew" rather than fully cancelling coverage (which may have been your original suggestion, that I didn't follow)!

May 15th, 2020 5:16 pm

#8

Thorkell [OP]: Member; Sep 28, 2006; 323 posts; 243 upvotes; Toronto

May 15th, 2020 5:16 pm

Lol there is absolutely no notification or dates in the Enbridge bill.

How are you supposed to know. That is very sleazy

May 15th, 2020 6:38 pm

#9

vkizzle: Deal Expert; Aug 22, 2011; 35227 posts; 21212 upvotes; Center of Universe

May 15th, 2020 6:38 pm

problemchild786 wrote: ↑ Lol there is absolutely no notification or dates in the Enbridge bill.

How are you supposed to know. That is very sleazy

Enercare is not part of Enbridge.

+1

May 15th, 2020 7:36 pm

#10

jm1: Deal Addict; Jan 5, 2003; 4267 posts; 3697 upvotes; Toronto

May 15th, 2020 7:36 pm

I have their heating protection plan (I know, not the smartest idea, but my furnace is ancient and I've needed it to be serviced in the past). They've always mailed a letter to me a few months before renewal, specifying the price and that it's an one year contract, paid monthly, and the date it will renew unless you call them to cancel.

So they definitely give notice. Perhaps OP tossed the letter without reading it or they have OP's address wrong, but they definitely send out renewal letters (it's negative instead of positive confirmation, but that's another issue). The details aren't in your gas bill.

May 16th, 2020 1:06 am

#11

Thorkell [OP]: Member; Sep 28, 2006; 323 posts; 243 upvotes; Toronto

May 16th, 2020 1:06 am

Never got any mail from them. Not even an email. Absolutely nothing.

I will probably ignore that part of the bill, pay enbridge their part and leave them hanging. Eff em.

I was able to confirm Enbridge recieves the payments first, and transfers any excess to Enercare.

May 17th, 2020 8:41 pm

#12

Double_J: Deal Addict; Feb 10, 2006; 2294 posts; 307 upvotes; Kitchener

May 17th, 2020 8:41 pm

You signed up to a plan that auto renews and got a promotional rate. The year went by and went back to the regular rate and you didn't cancel prior.

May 17th, 2020 11:33 pm

#13

pootza: Deal Addict; Dec 19, 2009; 3917 posts; 1899 upvotes

May 17th, 2020 11:33 pm

Thorkell wrote: ↑ Lol there is absolutely no notification or dates in the Enbridge bill.

How are you supposed to know. That is very sleazy

God invented memories so you wouldn't forget things and he/she also invented pencils for you to jot things down just in case your memory failed.

May 22nd, 2020 4:25 pm

#14

Thorkell [OP]: Member; Sep 28, 2006; 323 posts; 243 upvotes; Toronto

May 22nd, 2020 4:25 pm

Update - they fixed it for me. Took about two days. The disputes person at Enercare didn't argue even once, guess he knew the auto-renewal thing is flawed from a customer's standpoint.

May 22nd, 2020 8:16 pm

#15

Double_J: Deal Addict; Feb 10, 2006; 2294 posts; 307 upvotes; Kitchener

May 22nd, 2020 8:16 pm

How is it flawed? LOL Most things auto renew, are they all flawed too?

Jun 11th, 2020 1:59 pm

#16

GurpreetG93585: Newbie; Jun 10, 2020; 1 posts

Jun 11th, 2020 1:59 pm

I had the plan. My air conditioning broke down. They said they cannot fix it.
I am having to replace the furnace and air conditioning unit. Still thbe contract has to be paid for the rest of the year.
Who broke the contract. Not me.
So why do I have to pay.
what should I do.
sit in the heat and call in for repairs every day