Enercare charging me to pick up a broken water heater?

ah_b wrote: ↑ My enercare water heater (13 years old) broke 2 weeks ago. I ended up buying my own and replacing it. Enercare told me they would pick up it free of charge. When they picked it up they emailed me an invoice for 75 + tax. I feel like I'm being scammed - I explicitly was told that the pickup would be free and now they're charging me 75 to pick up a scrap piece of metal I could've left for the City to pick up. Has anybody else gone through this and have any suggestions on what to do?

ah_b wrote: ↑ My enercare water heater (13 years old) broke 2 weeks ago. I ended up buying my own and replacing it. Enercare told me they would pick up it free of charge. When they picked it up they emailed me an invoice for 75 + tax. I feel like I'm being scammed - I explicitly was told that the pickup would be free and now they're charging me 75 to pick up a scrap piece of metal I could've left for the City to pick up. Has anybody else gone through this and have any suggestions on what to do?

newlyborn wrote: ↑ Currently due to Covid drop off at depot is not allowed ( AFAIK). They are picking the garbage for free since its not customers fault. Try giving a call and explain that you wanted to drop but could not. May be a single call will save you 75$.

jm1 wrote: ↑ It's still their property, so you can't just dump it for garbage/scrap. It needed to be returned to them to stop charging the rental fee.

For me, I vaguely recall it was a fee for them for them to pick it up or free if I drop it off at their "depot", which was an obscure plumbing contractor far from me. Thankfully, it's not that heavy when empty and fit inside my SUV.

I agree with tebore. Just pay it; it's not worth the aggravation. Their reps deal with upset people constantly so they won't likely be swayed by anything you say.

ah_b wrote: ↑ My enercare water heater (13 years old) broke 2 weeks ago. I ended up buying my own and replacing it. Enercare told me they would pick up it free of charge. When they picked it up they emailed me an invoice for 75 + tax. I feel like I'm being scammed - I explicitly was told that the pickup would be free and now they're charging me 75 to pick up a scrap piece of metal I could've left for the City to pick up. Has anybody else gone through this and have any suggestions on what to do?

Double_J wrote: ↑ Why would they pick up the tank for free? Do you leave your leased car in your garage and tell them to come get it for free?

And ignore the guy who said don't pay the invoice. That's a solid way of impacting your credit score, having them send it to collections and be constantly reminded on your enbridge bill (if that's your gas provider).

Just pay it and move on.

tebore wrote: ↑ They never pick up for free.

JEDI Force wrote: ↑ A car rental and a water heater rental are 2 very different things, you can't compare them (and obviously, it is easier to move a car then a water heater). In fact, a car rental can't be compared to any other rental IMO. What other rental are you responsible and paying for specific maintenance and repairs (I am not talking about destroying or damaging the rental item of course)? I don't know of any... Usually, when you rent you don't have to deal with maintenance and repair, the owner takes care of everything.

I would fight the bill if they told you it was free but don't ignore it because as it was said, it can affect your credit. For $75 it is really a bad idea.

Double_J wrote: ↑ True. I guess instead of leasing a car I should have said rented. You wouldn't pay maintenance on a rental car. Other rented items often need to be returned or charges are applied. Tools, party items, and so on.