Enercare - Check your gas bill for unapproved charges

IndyBeak wrote: ↑ In these cases, as a consumer, I hope you can directly call Enbridge and ask them to stop billing for any 3rd parties. If Enercare thinks they have a case to get paid, let them fight in courts. It should never be so easy for 3rd parties to simply tack on their bills to your gas or hydro bills.

IndyBeak wrote: ↑In these cases, as a consumer, I hope you can directly call Enbridge and ask them to stop billing for any 3rd parties. If Enercare thinks they have a case to get paid, let them fight in courts. It should never be so easy for 3rd parties to simply tack on their bills to your gas or hydro bills.

miscbrah1 wrote: ↑ Exactly. If Enercare sent their own individual bills, their business wouldn't be as large as it currently is, as people would just cancel or not pay the bill (unless the rental is legit of course). But by putting it with an utility bill, we are essentially forced to pay it if we want natural gas. Why would an utility company go out of their way to bill for a private company? How does this even benefit the utility company? And most importantly, how is this even allowed?

Its like Hydro One adding monthly charges on behalf of GreenON (or any other private company) for the smart thermostats that GreenON sold to you (not true, but just an example).

And I still have not heard back from Enercare yet.

miscbrah1 wrote: ↑ Update: I called Enercare back a week ago and they said the rental was removed from their system, the charges should stop and I would get back 2 months of rental payments I made.

And I just received my bill from Enbridge and the $40 rental charge is still on the Bill from Enercare! I call them again today, and they ask me if I have a rental and if I submitted my sales agreement. And apparently I have a hot water tank rental now in their system!! I spoke to 4 agents total, and the first 3 said I DONT HAVE A HOT WATER TANK RENTAL. The 4th (today) agent said I have a hot water tank rental now in their system? WTF!!

Don't give ENERCARE your business!

SureshA720227 wrote: ↑ I am facing the exact same issue except my rental charge is $66 a month. I have talked to them a couple of times and the support representatives are absolutely clueless and have no idea how to fix the issue. I emailed them the purchase sales agreement which clearly doesn't have any hot water tank rental. It has been almost 5 weeks and no response at all. Unbelievable that this kind of issue takes so long to fix. Don't they have some kind of record that a hot water tank rental was installed on my property?

Meanwhile I have to keep paying my bills because it is tied to my enbridge account. SMH

SureshA720227 wrote: ↑ I am facing the exact same issue except my rental charge is $66 a month. I have talked to them a couple of times and the support representatives are absolutely clueless and have no idea how to fix the issue. I emailed them the purchase sales agreement which clearly doesn't have any hot water tank rental. It has been almost 5 weeks and no response at all. Unbelievable that this kind of issue takes so long to fix. Don't they have some kind of record that a hot water tank rental was installed on my property?

Meanwhile I have to keep paying my bills because it is tied to my enbridge account. SMH

kulb wrote: ↑ Same situation here, bought a house recently. House purchase agreement says no rental HWT. But I get charges on my 1st Enbridge bill from a small company. I contacted the company billing me for HWT on Enbridge bill to obtain info & buyout quote. They said that I have to assume the rental contract first before they will give me a buyout quote. They sent me the assumption form, which shows it is a 10 year contract for HWT from 2014-2024. They told me the contract was initiated by a person who is the deceased husband of the seller. Seller is a 60+ year old widow who has presumably left the country. Don't know if the HWT really belongs to this company as there are no stickers on the HWT from this company. Very frustrating, as I don't know what to do.

I posted my situation here:

need-advice-situation-rental-hot-water- ... #p35618152

fergy wrote: ↑ Are you sure its not in tbe purchase agreement? If it isn't you aren't responsible for the tank. The former owner is. The selling real estate agent is required to list rented property. You could contact your real estate lawyer that handled the transaction. If the rental company is on the up and up it might even be possible to send them a copy your sales agreement to prove you didn't assume the rental. I would also discuss this with the billing department of Enbridge if need be. You don't want to assume the contract.

The company should also be able to provide a serial number to prove they own it.

fergy wrote: ↑ Are you sure its not in tbe purchase agreement? If it isn't you aren't responsible for the tank. The former owner is. The selling real estate agent is required to list rented property. You could contact your real estate lawyer that handled the transaction. If the rental company is on the up and up it might even be possible to send them a copy your sales agreement to prove you didn't assume the rental. I would also discuss this with the billing department of Enbridge if need be. You don't want to assume the contract.

The company should also be able to provide a serial number to prove they own it.

RCLapCar wrote: ↑ Step 1 call Enbridge and tell them to block and future 3rd party billing. Step 2 read your sales agreement front to back and make absolutely sure there are not statements or clauses about assuming and rentals (not specifically the water heater but anything) in there. Step 3 tell rental company to pound sand and demand return of all money taken (this may or may not actually work). Step 4 prepare to buy your own water heater and have it installed (find the type of heater you need to replace the current one and someone who can install it, have the fund ready to go).

Basically if the agreement doesn't state you are to take over the rental, you don't have to. BUT be prepared for a fight and possibly them wanting to remove your current water heater (in an attempt to get your to break and get back into a rental with them). Take note of any serial numbers on the tank and make sure you get them to provide you the EXACT same number and model of tank BEFORE you EVER let them see it (or the could just write it down and then tell it back to you).

Good luck. My last house I spent 2 YEARS fighting with Simple Green over double billing (they were charging me for TWO water heater rentals instead of the one I had). Eventually got back some of the money and sold the house.

kulb wrote: ↑ It is very confusing to me, as the company says the contract was signed in 2014. When I looked at the HWT in the basement and the gas tag attached, it suggests it was replaced in 2015. Seller had provided a handout with list of upgrades in which they show the HWT was replaced in 2017. I am so confused as to whether the actual tank in the basement even belongs to this company or not.

RCLapCar wrote: ↑ Again call Enbridge and get them to block any further payments from happening. Then contact the rental company and have them PROVE it's their tank in your basement. DO NOT let them see the tank until they provide you with the model number and serial number on your tank.

RCLapCar wrote: ↑ Again call Enbridge and get them to block any further payments from happening. Then contact the rental company and have them PROVE it's their tank in your basement. DO NOT let them see the tank until they provide you with the model number and serial number on your tank.