Eufy app security issues
Does this make any sense? When I opened the app after receiving this reply, I did have to re-login and everything seemed okay again. Should I trust Eufy at all after this? I'm particularly worried because these are indoor cams, but I got them to monitor my cat.This is Wendy, a Customer Service Manager at Eufy Technical Support Email Team. Your case has been brought to my attention because we know this can be a worrying situation, so I wanted to personally address it with you.
Sorry for your inconvenience with it and this is definitely not what we want our customers to experience. You've put your trust in Eufy, and I understand how disappointed you must feel. Although the issue was corrected very soon, words can't express how deeply sorry we are for this.
We are so sorry that a software bug occurred during our latest server upgrade at 4:50 AM EST today. Our engineering team recognized this issue at around 5:30 AM EST, and quickly got it fixed by 6:30AM EST. You may experience being logged out, but this is a normal situation. Just log in.
Once again, our apologies for this mistake which should have been avoided from the start. We assure you that there will be no such case in the future. And thank you in advance for your great understanding and great indulgence, we wish you a great day!