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ExpediaForTD $50 Travel Voucher Price Match Guarantee SCAM

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  • Nov 28th, 2018 8:32 am
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ExpediaForTD $50 Travel Voucher Price Match Guarantee SCAM

A friend of mine just tried to book a hotel on ExpediaForTD using his $50 voucher. He was unable to do so and contacted the customer service. After a long wait, they told them he cannot do that and Emailed him Terms and Conditions that are DIFFERENT than they have on the website.

Here are Terms of the $50 price match voucher, given to you and what you will find on their website:
Future Travel Credit Terms and Conditions - Canada
This offer is from Expedia, Inc. and is available to ExpediaForTD.com customers in Canada only.
The Price Guarantee Voucher (the "Voucher") may be used once only, and is valid for a discount of up to C$50 towards a new booking on ExpediaForTD.com that is pre-paid at the time of booking of either: (A) one (1) room at an Expedia® Rate ("ER") hotel; or (B) one (1) flight plus ER hotel package booking. The cost of the booking (excluding taxes and fees) must be at least C$100.
The Voucher is valid for one (1) year from date of issuance, rounded to the last day of the month (for example, if your voucher is issued on January 18, 2009, you have until January 31, 2010 to redeem).
There are no blackout dates when using the Voucher. Bookings are subject to availability at the time of booking and all applicable terms and conditions.
This offer may be combined with discounts or promotional pricing currently being offered on ExpediaForTD.com. Maximum one Voucher per purchase.
The Voucher is transferable to other guests for bookings made within the same ExpediaForTD.com account to which the Voucher was deposited. It is not otherwise transferable.
You are responsible for all taxes, fees, charges and surcharges applicable to the booking, including, without limitation, extra person, telephone, parking and other charges are that applicable to your reservation, and this Voucher cannot be applied to any of them. These charges must be paid at the time the reservation is confirmed or to the hotel property directly and are the responsibility solely of the customer. The Voucher cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees or other miscellaneous charges.
The Voucher will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelled. If travel dates are changed after the use of the Voucher, then the Voucher will not apply to the changed travel schedule. There is no residual value and no credit will be issued if purchase amount is less than the Voucher amount. Customer is responsible for the cost of the booking above the value of the redeemed Voucher.
Terms and conditions of the Voucher are as written and cannot be changed by any representation of any unauthorized person, including employees of Expedia Canada Corp. and Expedia, Inc. The Voucher is not redeemable for cash. Void where prohibited by law.

Now,
here are the Terms and Conditions Scammers at Expedia emailed him, denying the voucher:
Terms and Conditions:

1. This offer is from ExpediaForTD Corp. and is available to ExpediaForTD customers in Canada only.
2. The voucher may be used once only, and is valid for a discount of up to C$50 towards a future travel booking on ExpediaForTD. The Voucher may be used only on “Build Your Own” packages, and apply to flight plus hotel bookings with hotel stays of 5 nights minimum and a pre-tax minimum value of c$250. The Voucher may not be used towards the payment of Cruises, Charter Flights, Car Rentals; Pre-Packaged Vacations; Hotels other than Expedia Special Rate Hotels; Activities or Travel Insurance.
3. There are no blackout dates when using the Voucher. Bookings are subject to availability at the time of booking and all applicable terms and conditions.
4. This offer may be combined with discounts or promotional pricing currently being offered on ExpediaForTD. Maximum one Voucher per purchase.
5. The Voucher is transferable to other guests for bookings made within the same account to which the Voucher was deposited. It is not otherwise transferable.
6. You are responsible for all taxes, fees, charges and surcharges applicable to the booking, including, without limitation, extra person, telephone, parking and other charges are that applicable to your reservation, and this Voucher cannot be applied to any of them. These charges must be paid at the time the reservation is confirmed or to the hotel property directly and are the responsibility solely of the customer. The Voucher cannot be applied to the cost of cancellation or change penalties, prepaid reservations, administrative fees or other miscellaneous charges.
7. The Voucher will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced, even in the event that the reservation is cancelled. If travel dates are changed after the use of the Voucher, then the Voucher will not apply to the changed travel schedule. There is no residual value and no credit will be issued if purchase amount is less than the Voucher amount. Customer is responsible for the cost of the booking above the value of the redeemed Voucher.
8. Terms and conditions of the Voucher are as written and cannot be changed by any representation of any unauthorized person, including employees of ExpediaForTD Corp. and Expedia, Inc. The Voucher is not redeemable for cash. Void where prohibited by law.
9. Each coupon is valid for one (1) year from month of issuance

Some of your already expressed the frustration trying to get them to pricematch as they are trying very hard not to, I was resubmitting my screenshots for EVERY bookings because they would deny it, for nonsense reasons and I had to do follow up emails on every one of those bookings to tell them THEY ARE WRONG. So, that's their first scam. They deny price match to see if you will let it go. Most people do, unfortunately. Their response to me telling them they are wrong was always an automated email telling me my price match was successful.
They also tell you how they are "busy" and how it can take them up to 14 days to respond... All that leaves you hanging if they find a mistake/error that could have been resubmitted or fixed if they replied sooner. But after 2-8 days( my experience) prices change and you can't do much. So did lose on some vouchers because of it. Though I have also over 6 vouchers that I did get( remember, they denied all of them the first time and I told them they are wrong). I haven't used them yet as I was planning to use them sometime in April-May.

From the email which I received from my friend, he already sent them and email as well as email to TICO and TD bank. I am also suggested to him to contact a few newspapers, TV and perhaps CBC Market Place. This IS a scam and they certainly can't do what they are doing. I can only imagine how many people they send this FAKE terms and conditions in order to avoid folks using the coupon.
Last edited by dazz on Feb 20th, 2018 11:44 am, edited 1 time in total.
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They once accused me of doctoring the screenshot of my price match. Like come on. I had to escalate it multiple times just to get it accepted and for the $50. Waste of time.
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Bellotts wrote: They once accused me of doctoring the screenshot of my price match. Like come on. I had to escalate it multiple times just to get it accepted and for the $50. Waste of time.
lol, Yep, I had them say that as well. I had to pointed them out to 2 other sites that had that price and they accepted it. It is a waste of time and it's their hope and they are spending a lot of money and time to make sure nobody can use Expedia's price match guarantee and the $50 vouchers. I suppose it's costing them money if they have to resort to lying and scamming to make a case for themselves. it's just sad TD bank is involved in all of this.

Expedia is governed by TICO and there's a Consumer Protection Program in Canada where we all can file complaints. While it may be a hassle, I will be doing it as it's the right thing to do to make sure they won't do it again. I'll forward this to CBC marketplace in hopes they have more complaints and would want to investigate this further. THis isn't an isolated case. I read many other forums with people being turned out by Expedia who refuses to price match and uses various tactics to avoid it. And to be honest, Expedia almost never the cheapest website anyways so I am just going to stop using them altogether.
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dazz wrote: lol, Yep, I had them say that as well. I had to pointed them out to 2 other sites that had that price and they accepted it. It is a waste of time and it's their hope and they are spending a lot of money and time to make sure nobody can use Expedia's price match guarantee and the $50 vouchers. I suppose it's costing them money if they have to resort to lying and scamming to make a case for themselves. it's just sad TD bank is involved in all of this.

Expedia is governed by TICO and there's a Consumer Protection Program in Canada where we all can file complaints. While it may be a hassle, I will be doing it as it's the right thing to do to make sure they won't do it again. I'll forward this to CBC marketplace in hopes they have more complaints and would want to investigate this further. THis isn't an isolated case. I read many other forums with people being turned out by Expedia who refuses to price match and uses various tactics to avoid it. And to be honest, Expedia almost never the cheapest website anyways so I am just going to stop using them altogether.
The fact that they're almost never the cheapest should make it easy to find qualifying price match.

I normally use flighthub to compare airfare to price match (haven't used Expedia4TD yet, but plan on using it soon).

What sites did you use to show lower airfare?
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titaniumtux wrote: The fact that they're almost never the cheapest should make it easy to find qualifying price match.

I normally use flighthub to compare airfare to price match (haven't used Expedia4TD yet, but plan on using it soon).

What sites did you use to show lower airfare?
I've used momondo in the past as well as
Trivago

Edit: used trivago for hotels.com PM
Last edited by Bellotts on Feb 20th, 2018 9:59 pm, edited 1 time in total.
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Bellotts wrote: I've used momondo in the past as well as Trivago
Isn't Trivago strictly for hotels? I think flights are much easier to PM than hotels (it's easy to find the slightest difference in ToS on hotel bookings compared to flights, since even trivial things such as cancellation policy must match AFAIK).

My buddy @oj777 is good at hotel price matching, perhaps he can weigh in on this thread?
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titaniumtux wrote: Isn't Trivago strictly for hotels? I think flights are much easier to PM than hotels (it's easy to find the slightest difference in ToS on hotel bookings compared to flights, since even trivial things such as cancellation policy must match AFAIK).

My buddy @oj777 is good at hotel price matching, perhaps he can weigh in on this thread?
Ah my bad. Was confusing my hotel PM with hotels.com PM. I use trivago for that
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titaniumtux wrote: The fact that they're almost never the cheapest should make it easy to find qualifying price match.

I normally use flighthub to compare airfare to price match (haven't used Expedia4TD yet, but plan on using it soon).

What sites did you use to show lower airfare?
I've never booked any flights via Expedia and I fly dozens of times per year. It is NEVER the cheapest. Every site out there is always cheaper. From Red Tag to Flight Centre to Google to Air Carrier and so many more. Hotels are also mostly cheaper elsewhere INCLUDING on Expedia.ca so one of the vouchers is against expedia.ca ( go figure...)
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that’s weird, I’ve been able to price match 20+ times for a 1 or 2 cents difference (most often tax calculation difference), and never had to argue or complain to get the vouchers posted.

last time was like 2 months ago or so, and I used one voucher per hotel night (3 vouchers). hotels were less than 50$ per night before taxes (Thailand), and it worked. It voided the price of the room completely, which was 42$ something per night, and I only had to pay the taxes


but now from what I see from OP posted new terms and conditions, no interest at all anymore on keeping that card
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ben85deals wrote: that’s weird, I’ve been able to price match 20+ times for a 1 or 2 cents difference (most often tax calculation difference), and never had to argue or complain to get the vouchers posted.

last time was like 2 months ago or so, and I used one voucher per hotel night (3 vouchers). hotels were less than 50$ per night before taxes (Thailand), and it worked. It voided the price of the room completely, which was 42$ something per night, and I only had to pay the taxes


but now from what I see from OP posted new terms and conditions, no interest at all anymore on keeping that card
I am having very hard time believing this, unless you are under a different card and laws in Quebec, which happens. For the rest of Canada, it's $100 minimum hotel spend and was always like this, including 2-3 months ago. You should check your bills... Also, are you sure you are not referring to paying with Expedia for TD points? Otherwise, the only other explanation is some kind of glitch in their system. I was certainly not allowed to use my voucher for the $85 hotels I tried to book in the beginning of December.
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dazz wrote: I am having very hard time believing this, unless you are under a different card and laws in Quebec, which happens. For the rest of Canada, it's $100 minimum hotel spend and was always like this, including 2-3 months ago. You should check your bills... Also, are you sure you are not referring to paying with Expedia for TD points? Otherwise, the only other explanation is some kind of glitch in their system. I was certainly not allowed to use my voucher for the $85 hotels I tried to book in the beginning of December.
Hey there, yeah I’m in Montreal, and it’s using ExpediaforTD, not sure if that makes a difference.

it shows like that :

Price summary
Price breakdown
Room price: C$8.56
2 nights: C$24.17 /night
Expedia For TD - $50 OPM Travel Coupon as Goodwill -C$48.34
Taxes & fees : C$8.56

Total C$8.56
Collected by Expedia For TD
Private sale: save 42%
Prices shown after -C$35.08 savings
Unless specified otherwise, rates are quoted in Canadian dollars.


Maybe I got lucky... will find out soon when I will have to make a new booking :-/
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dazz wrote: I've never booked any flights via Expedia and I fly dozens of times per year. It is NEVER the cheapest. Every site out there is always cheaper. From Red Tag to Flight Centre to Google to Air Carrier and so many more. Hotels are also mostly cheaper elsewhere INCLUDING on Expedia.ca so one of the vouchers is against expedia.ca ( go figure...)
As of late I've found them on par or cheaper. Especially for my recent Hawaii trip.
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First time using ExpediaforTD just because I got the 50000 bonus point from TD FC travel credit card.
Booked 3 nights in Korea for $160, and found cheaper price from agoda.com ($25 cheaper), and submitted the claim, and less than a day later, they approved the claim. Maybe it's only $25, not a huge price difference.
They mentioned that the refund will occur upon my return. Does it mean after my hotel stay is completed?
The rule is different than Hotels.com price guarantee. Hotels.com refund the difference right away
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ricedion wrote: First time using ExpediaforTD just because I got the 50000 bonus point from TD FC travel credit card.
Booked 3 nights in Korea for $160, and found cheaper price from agoda.com ($25 cheaper), and submitted the claim, and less than a day later, they approved the claim. Maybe it's only $25, not a huge price difference.
They mentioned that the refund will occur upon my return. Does it mean after my hotel stay is completed?
The rule is different than Hotels.com price guarantee. Hotels.com refund the difference right away
Yes, they will refund a couple of days after your stay. They don't ALWAYS do that. With me they did it 8/10 times. So just watch your statement. I am pretty sure they could have made this automatic, but it's cheaper to scam people and avoid the refunds at times to save a few pennies. This is why Expedia for td is a scam operation.
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dazz wrote: Yes, they will refund a couple of days after your stay. They don't ALWAYS do that. With me they did it 8/10 times. So just watch your statement. I am pretty sure they could have made this automatic, but it's cheaper to scam people and avoid the refunds at times to save a few pennies. This is why Expedia for td is a scam operation.
I will watch my statement. Thanks for your suggestion and experience.
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never easy to deal with Expedia for TD, excuse after excuse at least in my case.
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Hey All,

I just booked with ExpediaForTD, and after reading all this I'm getting extremely worried. I called twice to confirm that my flight would be approved and even asked about cancelling it, should they not approve it. I was assured by both CSR that it should be should it meet the conditions (it does).

So I went ahead and booked on the site for 550, (rather then then 424 on FlightHub) and tried to submit my claim immediately after.

This is where i experianced my 1st "what did I get myself into" moment, as the price guarantee popup would not accept my "lower price found" amount.

So I called in, and they asked for me to try another browser (no luck) so they then sent me a e-mail to respond to.

He then stated it would take 3 days to find out if it was approved. However, I only have until tonight at midnight to cancel free of charge.

Now as I have purchased these tickets, the seat available have decreased, so the price on Flighthub has obviously increased.

I took 3 screenshots, however as I am on a MAC, i just screenshot the Flight pack depicting the Flight Number and price, and another just showing that price was in CAD.

I'm worried as the price is not just a few dollars, it's a difference of $268.44.

If they do not approve it, is that not justified as bait and switch?

1. They have a guarantee, and I am not doctoring or falsely claim to a lower price for the EXACT SAME flight.

2. They free same day cancellation will be voided and not offered since they are making me wait 72 hours. So I now accept the higher price and have no way of canceling without incurring a penalty.

3. Since the Expedia conditions state Apples to Apples, timing must be included. At the time of booking I could have purchased the flight for $424 on Flighthub. Of course a few hours later, the price has increased. So should they not accept my screenshots, (for any claim stating they were false or doctored) there is no way for me to prove its authenticity.

I guess I will wait and report back, however in the meantime I will draft up a letter ready to submit to:

CP24
CTV New, CC - Pat Foran @ Consumer Alert
Competitionbureau.gc.ca
STAR Newspaper
Sun Newpaper
National Post
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FYI...

I called back and was determined to hear back today on my claim, as I have the right to cancel within 24hours.

They looked into it, and said in will be denied in 3 days.

Lesson: NEVER book with ExpediaForTD!

I will be using my points for some garbage item, and closing this card.
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Not defending Expedia for TD (I actually have the TD First Class Infinite card and use the Expedia for TD portal as well as the credit option).

The problem with price matching airfares is the availability can change in a second and there has to be X amount of seats in the fare class. Also the fare class MUST be the same from the fine print I've read). If Flight Hub's fare was a net fare (i.e special conditions) and Expedia's fare was different then they won't price match. Lots of OTA's (online travel agencies) have this kind of shenanigans built into their fine print. Is it right? No. But there is some logic to the madness as generally net fares or what Expedia calls "special fares" have more strict penalties for changes, cancellations and refunds (if any).

What are the fare classes between the websites?
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JRGUINNESS wrote: FYI...

I called back and was determined to hear back today on my claim, as I have the right to cancel within 24hours.

They looked into it, and said in will be denied in 3 days.

Lesson: NEVER book with ExpediaForTD!

I will be using my points for some garbage item, and closing this card.
They've denied almost every claim before approving it... Whether they could not find it or verify it or cad/usd wasn't showing, website link wasn't showing, payment type wasn't showing, terms of payment weren't showing or other childish excuses. I have a 36" desktop screen so I learned to use it so that every detail of the site/page was visible without scrolling. The good thing is, half of my follow up emails were after the 24 hour period and I was taking about 10 screenshot from every angle...lol so I would send them another one.

If you can take a video, take the video.... Or just don't use them as I just learned that in most cases it is not worth the hassle!
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