Automotive

Extended warranty on factory stereo

  • Last Updated:
  • Dec 12th, 2018 12:51 pm
[OP]
Newbie
Dec 10, 2018
1 posts

Extended warranty on factory stereo

Just wondering if anyone has experienced the same issue.

We recently had an issue with our car stereo not working properly, it would cut out and bluetooth completely stopped working. The vehicle is out of the basic warranty but it does have the top tier extended on it. We took it in to the dealership for repair only to find out that is needed a software update to function properly and warranty did not cover this. Under the terms of the warranty with the package we have, factory radios are covered, but they are saying since it was a software issue it does not deem as an electrical defect.

Has anyone else dealt with coverage on this? Imo a software issue is an electrical defect as the radio is not performing as intended, obviously they see it not. Feels like another scam area for insurance to sneek away from fixing defective components in your vehicle.
6 replies
Deal Addict
Nov 27, 2007
3660 posts
799 upvotes
Take to another dealer, and still no fix, write to your manufacturer to fix the issue. Normally when OEM GETS INVOLVED dealership will change their tune
Deal Expert
User avatar
Oct 5, 2008
15918 posts
10646 upvotes
Toronto
I’m curious to know how much the software update would cost
Last edited by Swerny on Dec 11th, 2018 9:15 pm, edited 1 time in total.
Deal Expert
User avatar
Feb 11, 2007
18712 posts
21394 upvotes
GTA
OP, you failed to mention what brand, model, year, and dealership this occurred at. How do you expect accurate help? Read the terms of the warranty, does it state hardware only or software not covered?
Definitely complain to the OEM HQ. Then facebook, news, etc.
If the women don't find you handsome, they should at least find you handy.
Deal Expert
Mar 23, 2004
31746 posts
13113 upvotes
Swerny wrote: I’m curious to know how much the software update would cost
LOL no kidding. Stealership should just do this for free at any other service (oil change, etc.) but instead being the stealer they are they are probably trying to get an hour's worth of labour out of poor OP for a 10 min job that probably involves doing as much as plugging in a USB or factory-scan tool to do the job and clicking a button :rolleyes: Bunch of douches.
Deal Expert
Aug 22, 2011
37058 posts
23028 upvotes
Center of Universe
Swerny wrote: I’m curious to know how much the software update would cost
Min 1hr labor.
Deal Expert
User avatar
Feb 11, 2007
18712 posts
21394 upvotes
GTA
OP, you should google your car and the update. You may be able to download it and DIY the update.
If the women don't find you handsome, they should at least find you handy.

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