Is this fair or unfair?.. the life & times of a 24hr helpdesk
Question for anyone whose interested.
Recently, my workplace has decided that we need to turn helpdesk into a 24/7 entity. I think its a pretty good idea, as it keeps us up to par with other firms in the industry.
So, they told us that we could choose how rotation would go between us, and we handled that... then it came down to the introduction of pay.
Right now, we rotate weekends, this would just be added to our rotation. Theres 4 of us, so each of us would spend one full week on-call for weeknights and for the 48hr weekend, per month.
So, from Monday to Friday one of us would work on-call with a blackberry by our beds while we sleep from 11pm to 7:30am (8.5h) and we get $14.85/night for that, plus any time we charge if someone calls.
I think this is more or less fair.
The problem I am having with, is the weekend.
Right now, we get $100/day for working on-call from 9am to 7pm plus time we charge if someone calls. Our weekend activities are fairly limited, because although we have a 30minute turn around time for requests, thats only in writing.. in actuality, if you had a request that was urgent, its expected of you to be near a PC and handle it immediately.
Now with the invention of this afterhours on-call..
We still make the 100/day for working Saturday/Sunday from 9am-7pm
But! from 7pm-9am (14hrs) we still only make that 14.85/night for those nights
...on top of that, we lose the ability to go out during the day/night because of the high requirement to be near a PC.. so from Friday night to Monday the next morning... we are more or less stuck at home for that weekend.
I'm trying to work up a median between management and my co-workers on this subject.. I just want to see what anyone else thinks.
Recently, my workplace has decided that we need to turn helpdesk into a 24/7 entity. I think its a pretty good idea, as it keeps us up to par with other firms in the industry.
So, they told us that we could choose how rotation would go between us, and we handled that... then it came down to the introduction of pay.
Right now, we rotate weekends, this would just be added to our rotation. Theres 4 of us, so each of us would spend one full week on-call for weeknights and for the 48hr weekend, per month.
So, from Monday to Friday one of us would work on-call with a blackberry by our beds while we sleep from 11pm to 7:30am (8.5h) and we get $14.85/night for that, plus any time we charge if someone calls.
I think this is more or less fair.
The problem I am having with, is the weekend.
Right now, we get $100/day for working on-call from 9am to 7pm plus time we charge if someone calls. Our weekend activities are fairly limited, because although we have a 30minute turn around time for requests, thats only in writing.. in actuality, if you had a request that was urgent, its expected of you to be near a PC and handle it immediately.
Now with the invention of this afterhours on-call..
We still make the 100/day for working Saturday/Sunday from 9am-7pm
But! from 7pm-9am (14hrs) we still only make that 14.85/night for those nights
...on top of that, we lose the ability to go out during the day/night because of the high requirement to be near a PC.. so from Friday night to Monday the next morning... we are more or less stuck at home for that weekend.
I'm trying to work up a median between management and my co-workers on this subject.. I just want to see what anyone else thinks.
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