False accusation at Enterprise
OK guys, I need some advice...
The story goes, I rented a car from Enterprise for about a week. My car was totalled as someone rear ended me. Upon returning the rental, one of the reps told me that there are scuffs under the passenger door.
These guys did the most 'relaxed' inspection of the car I've ever seen. A simple walk around and checked the gas. I didn't bother checking the vehicle because I've used them before and I trusted them to do a good job and not lie. Returning the vehicle they check it like an autopsy! Now, knowing me there is no way that I would have ran up a curb without knowing and I was the only one driving the car. I've been driving larger vehicles all my life so this rental was no exception (ford flex).
The rep told me that they will contact me within 1 week to notify me of what's going on. 1 week passes, no word. I thought it was dropped for whatever reason. 2 weeks later I get a letter asking me to provide credit card/ insurance information so that they can make the claim process as transparent and hassle free as possible. The letter did not note any pricing or anything.
I go back to the enterprise where I rented the car and asked the rep who I dealt with and he said that it's gonna cost $600 and he will waive all the other fees in association. I asked do they still have the car, he says that it has been repaired and sold! WTF. Just this doesn't make sense to me, how their is an open claim on this vehicle but yet everything has been taken care of and the vehicle was even sold, I'm just left with a bill essentially.
I will not be liable for another person's mistake, doesn't matter if it's $1 or $1000. It's not about the money, it's about the principle. False accusation is not something I will take lightly.
Has anyone else ever had to deal with something like this? And what was the outcome, how was it resolved?
Thanks guys for the input!
The story goes, I rented a car from Enterprise for about a week. My car was totalled as someone rear ended me. Upon returning the rental, one of the reps told me that there are scuffs under the passenger door.
These guys did the most 'relaxed' inspection of the car I've ever seen. A simple walk around and checked the gas. I didn't bother checking the vehicle because I've used them before and I trusted them to do a good job and not lie. Returning the vehicle they check it like an autopsy! Now, knowing me there is no way that I would have ran up a curb without knowing and I was the only one driving the car. I've been driving larger vehicles all my life so this rental was no exception (ford flex).
The rep told me that they will contact me within 1 week to notify me of what's going on. 1 week passes, no word. I thought it was dropped for whatever reason. 2 weeks later I get a letter asking me to provide credit card/ insurance information so that they can make the claim process as transparent and hassle free as possible. The letter did not note any pricing or anything.
I go back to the enterprise where I rented the car and asked the rep who I dealt with and he said that it's gonna cost $600 and he will waive all the other fees in association. I asked do they still have the car, he says that it has been repaired and sold! WTF. Just this doesn't make sense to me, how their is an open claim on this vehicle but yet everything has been taken care of and the vehicle was even sold, I'm just left with a bill essentially.
I will not be liable for another person's mistake, doesn't matter if it's $1 or $1000. It's not about the money, it's about the principle. False accusation is not something I will take lightly.
Has anyone else ever had to deal with something like this? And what was the outcome, how was it resolved?
Thanks guys for the input!
