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FedEX Ground Shipping Charges to Canada

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  • Jul 27th, 2021 10:10 pm
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Jul 25th, 2021 5:22 pm
rpgdreamers [OP]
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Jul 22, 2021
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Jul 25th, 2021 5:22 pm

FedEX Ground Shipping Charges to Canada

So normally I buy collectible status online from this company in USA and they normally shipped by FEDEX International Economy. They only charge I normally have to pay when it arrive is the custom/duty taxes/charges which is normal.

Awhile back the seller was advertising free shipping to USA/Canada which is pretty good as I don't have to pay shipping cost. I guess since they were offering free shipping they decide to shhip FedEX Ground. At the time I didn't care since I didn't have to pay any shipping so doesn't matter how they ship it to Canada.

Package arrive and I didn't have to pay any custom fees. FedEX said they will send a bill later on. Well that bill has not come.

Customs Duty 63.37
Canada GST 42.77
British Columbia PST 59.88
GST on Disb/Ancillary Service Fees 2.54
Clearance Entry Fee 50.75
TOTAL CAD $219.31

That''s literall what I had to pay for an item that is value $600. Can someone explain these charges to me and is there anyway to waive some of these charges?
I had to pay custom duty charge which is expected but now they tack on the Canada/Province taxes. They added on some sort of Clearance Entry fee of $50.

Next time I'm going to be more careful and avoid anything that is ground shipping.
15 replies
Jul 25th, 2021 5:56 pm
aaron158
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Jul 25th, 2021 5:56 pm

ground shipping weather it be fedex or ups has many extra fees for clearing it if the package is over $40. u can do 2 things call them up and ask for the papers to self clear the package then ud take those down to your local customs office normally at the nearest air port ud pay the tax directly to customs then fax the info back to fedex to show its been paid. ur other option is call and complain or file a complaint though the bbb about the fees and make sure to say u don't like how they bill u later rather then up front like ups canada post and dhl do taking away your chance to decline the package if u don't want to pay there is a good chance they will probably wave the clearance fee just leaving the taxes u would have had to pay anyway.
Jul 25th, 2021 6:12 pm
rpgdreamers [OP]
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Jul 22, 2021
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Jul 25th, 2021 6:12 pm

file a complaint though the bbb about the fees
Sorry what is this bbb? how do I file through this bbb?
Jul 25th, 2021 6:22 pm
rpgdreamers [OP]
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Jul 22, 2021
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Jul 25th, 2021 6:22 pm

Can I file against FedEX? I tried putting in FedEx but there are no results.
Jul 25th, 2021 8:59 pm
aaron158
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Jul 25th, 2021 8:59 pm

rpgdreamers wrote: ↑ Can I file against FedEX? I tried putting in FedEx but there are no results.
https://www.bbb.org/us/tn/memphis/profi ... -0543-3310

they are an accredited company with the bbb so are required to reply to complaints. its best though to call fedex first and see if they will wave the clearance fee first if they say no then u file the complaint $50 is stupidly high for the little amount of work they do the post office only charges 9.95 to do the same thing.
Jul 25th, 2021 10:05 pm
rpgdreamers [OP]
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Jul 22, 2021
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Jul 25th, 2021 10:05 pm

aaron158 wrote: ↑ https://www.bbb.org/us/tn/memphis/profi ... -0543-3310

they are an accredited company with the bbb so are required to reply to complaints. its best though to call fedex first and see if they will wave the clearance fee first if they say no then u file the complaint $50 is stupidly high for the little amount of work they do the post office only charges 9.95 to do the same thing.
thank you.
Jul 25th, 2021 11:03 pm
Kiraly
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Jul 25th, 2021 11:03 pm

You will at least have to pay the duties and taxes owing. No way around that. The ~$50 clearance fee is FedEx’s fee for clearing the item through customs and collecting and remitting the duties and taxes on your behalf. This is all normal when ordering stuff from the USA when the shipper doesn’t use its own customs broker. So if you must buy from the US, try to find a seller that does. US companies that do a lot of cross border sales tend to have them. You can tell by if the seller charges you Canadian duties and taxes on checkout. If it doesn’t, you’ll have to go through what you are going through now.
Jul 26th, 2021 12:41 am
rpgdreamers [OP]
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Jul 22, 2021
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Jul 26th, 2021 12:41 am

oh I expect to pay for the custom. Even the GST and PST as that is from the Canadian government. I never even heard of this clearance fee before. I never had to pay for this before since the seller normally use FEDEX Internation Economy which goes by air.
Jul 26th, 2021 10:43 am
Kiraly
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Jul 26th, 2021 10:43 am

If you signed for the package when it was delivered, you will have to pay up. FedEx provided you customs clearance and brokerage services that you agreed to accept and pay for when you accepted the delivery. If the package was dumped at your doorstep and you weren’t given an opportunity to refuse delivery and self-clear, then you may have a case to dispute the charges. But it sounds like the former.
Jul 26th, 2021 2:51 pm
EPcjay
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Nov 11, 2008
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Jul 26th, 2021 2:51 pm

Don't pay it. I didn't pay it and nothing happened. It's been a year and nothing on my credit report. I didn't sign delivery though . Maybe thats the difference.
+1
Jul 26th, 2021 3:09 pm
aaron158
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Jul 26th, 2021 3:09 pm

Kiraly wrote: ↑ If you signed for the package when it was delivered, you will have to pay up. FedEx provided you customs clearance and brokerage services that you agreed to accept and pay for when you accepted the delivery. If the package was dumped at your doorstep and you weren’t given an opportunity to refuse delivery and self-clear, then you may have a case to dispute the charges. But it sounds like the former.
fedex is scummy about it they don't tell u the fees when they delver it. like the driver don't show up and say u owe us x pay up or no package fedex delver the package like normal making u think u owe nothing then a month later they send a bill in the mail. i've heard a few people come here and complain when they asked fedex to self clear a ground package there c/s lie and say u can't. at least with ups canada post and dhl they are up front about the fees and tell u when they delver it what u owe in fact all 3 of them will tell u ahead of the package getting there if any fees are owed as soon as is passed though customs if u check with the tracking number u can even pre pay it online and i believe ups offers u a discount if pre pay. ups fees for clearing ground packages are just as grossly over priced as fedex but at least u know when the package gets there what they are and u have a choice to decline the package fedex gives u no such choice by hiding the fees for a month by then its to late to do anything
Jul 27th, 2021 5:41 am
death_hawk
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Jul 27th, 2021 5:41 am

aaron158 wrote: ↑ ur other option is call and complain or file a complaint though the bbb
BBB is toothless. They're not exactly binding in any way.

rpgdreamers wrote: ↑oh I expect to pay for the custom. Even the GST and PST as that is from the Canadian government. I never even heard of this clearance fee before. I never had to pay for this before since the seller normally use FEDEX Internation Economy which goes by air.
Air usually includes clearance charges, at least for Fedex and UPS. DHL probably too, but I don't care about them since they're like $18 so I'm happy to pay it.

Technically speaking, the only thing you're being excessively billed on is the entry fee.
You're paying GST/PST/Duty regardless since the government dictates these.
Self accounting would only save you about $53, which is still a pretty penny, but not the bulk of what's actually being paid to Fedex vs the government.
Do you not have anything else to do rather than argue with strangers on the internet
Nope. That's why I'm on the internet arguing with strangers. If I had anything better to do I'd probably be doing it.
Jul 27th, 2021 11:17 am
aaron158
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Jul 27th, 2021 11:17 am

death_hawk wrote: ↑ BBB is toothless. They're not exactly binding in any way.

people always say that but 9 times out of 10 u file a complaint the company caves and solves the issue because the company don't want the bad review. also it bypasses the lowly level 1 agents ud normally be talking to if u phone in or email normally will be hearing back from someone higher up at the head office who has a bit more power to do something. then there other cases were the biz just don't care they weren't never going to do something either way because they don't care about c/s or bad reviews the bbb can't force them to help u.

when a company is accredited the only thing they can do is force them to reply to your complaint weather that reply is fixing your problem is really again up to the company. but if the company ignores u and is accredited the bbb can pull there accreditation witch is a loss to the company since they pay for that service
Jul 27th, 2021 11:34 am
CanadianLurker
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Sep 9, 2012
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Jul 27th, 2021 11:34 am

rpgdreamers wrote: ↑ oh I expect to pay for the custom. Even the GST and PST as that is from the Canadian government. I never even heard of this clearance fee before. I never had to pay for this before since the seller normally use FEDEX Internation Economy which goes by air.
For reasons that I do not fully know there is traditionally a difference in processing & pricing between ground vs air. This isn't unique to FedEX as most if not all shippers that offer both ground & air do this.

As you found out, shipping by ground usually incurs additional charges for brokerage/clearance services. However, with shipping by air you still pay these fees but they are embedded/bundled together within the shipping fee and there's no surprise at or after delivery.

Your complaint shouldn't really be with FedEX - the retailer didn't do a good job of disclosing or explaining the fees for international orders.
Jul 27th, 2021 10:10 pm
rpgdreamers [OP]
Newbie
Jul 22, 2021
6 posts
1 upvote

Jul 27th, 2021 10:10 pm

Kiraly wrote: ↑ If you signed for the package when it was delivered, you will have to pay up. FedEx provided you customs clearance and brokerage services that you agreed to accept and pay for when you accepted the delivery. If the package was dumped at your doorstep and you weren’t given an opportunity to refuse delivery and self-clear, then you may have a case to dispute the charges. But it sounds like the former.
The package was delivered. But officially I was trying to be one step ahead and ask FED CSR what the custom charges be so someone else don't have to pay when it arrives in my place. They told me since this is ground shipping they don't send out the invoice of the charges till after a few weeks later once they know how much the charge was. SO i just went with that.

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