I already called Rogers to cancel on Sept 30 before calling Fido. Rogers didn’t give me any retention offer, so I called Fido yesterday. Rogers said I cannot change my cancellation date. I am not sure what to happen if I setup Fido before Sept 30. It is the same line I suppose.
[Fido] 150u Home Internet for $45/month + 9GB Cell Phone Plan for $40/month YMMV
- SCORE+310
- moonlight20
- Newbie
- Jul 21, 2020
- 13 posts
- 2 upvotes
- Cnsultnt
- Member
-
- Nov 14, 2003
- 430 posts
- 200 upvotes
- Toronto
Cancel Rogers line once Fido is working; you don't have to wait for the 30th.moonlight20 wrote: ↑ I already called Rogers to cancel on Sept 30 before calling Fido. Rogers didn’t give me any retention offer, so I called Fido yesterday. Rogers said I cannot change my cancellation date. I am not sure what to happen if I setup Fido before Sept 30. It is the same line I suppose.
- badOne
- Deal Fanatic
-
- Mar 31, 2017
- 6729 posts
- 2945 upvotes
since it is cable internet, you can literally have both rogers or teksavvy (cable) or fido working on same line, but only 1 modem plugged in at any one time. There is no problem. Feel free to make sure fido is working 100% before cancelling rogers on same day or day after. You will get a prorated refund on your rogers internet for cancelling early on a non-contract account.moonlight20 wrote: ↑ I already called Rogers to cancel on Sept 30 before calling Fido. Rogers didn’t give me any retention offer, so I called Fido yesterday. Rogers said I cannot change my cancellation date. I am not sure what to happen if I setup Fido before Sept 30. It is the same line I suppose.
- moonlight20
- Newbie
- Jul 21, 2020
- 13 posts
- 2 upvotes
Thanks. You guys are much better than the Rogers, Fido support!
- moonlight20
- Newbie
- Jul 21, 2020
- 13 posts
- 2 upvotes
Thanks. You guys are much better than the Rogers, Fido support!
- dongta
- Newbie
- Feb 24, 2018
- 41 posts
- 13 upvotes
I got the same experience. Getting 270 Mbps for couple hours then disconnected, and the modem restart itself . Here is it goes:
- Currently with Rogers
- Received CODA modem 2 days after signed up, hooked up got about 270Mbps
- after couples hour... modem acting weird, reboot every 5-10 mins
- call fido, tech came -> "nothing wrong" -> call central to reset my profile
- gave me the CGN3U modem cuz the running out of CODA
- work for 5-6 hours....same shit.....
- second tech came -> "nothing wrong" -> call central to reset my profile
- work more than a days now, finger crossed ....
- it's it work 1 more day... I will call Rogers to cancel
thanks OP
- Currently with Rogers
- Received CODA modem 2 days after signed up, hooked up got about 270Mbps
- after couples hour... modem acting weird, reboot every 5-10 mins
- call fido, tech came -> "nothing wrong" -> call central to reset my profile
- gave me the CGN3U modem cuz the running out of CODA
- work for 5-6 hours....same shit.....
- second tech came -> "nothing wrong" -> call central to reset my profile
- work more than a days now, finger crossed ....
- it's it work 1 more day... I will call Rogers to cancel
thanks OP
- rymon
- Newbie
- Jan 25, 2009
- 4 posts
- Markham
Same thing happening to me. I received my modem yesterday (CGN3U) everything was working fine until today. My connection has been dropping in and out with modem resetting. You guys think my modem is defective??
- chadw01
- Deal Addict
-
- Mar 28, 2006
- 3999 posts
- 2554 upvotes
- Toronto
For those who are having problems with the CGN, are you in bridging mode? If you have a gigabit router, you should use that for FW and wifi instead:
https://www.rogers.com/customer/support ... emode-cgn3
https://www.rogers.com/customer/support ... emode-cgn3
- chadw01
- Deal Addict
-
- Mar 28, 2006
- 3999 posts
- 2554 upvotes
- Toronto
Keep the CODA if you candongta wrote: ↑ I got the same experience. Getting 270 Mbps for couple hours then disconnected, and the modem restart itself . Here is it goes:
- Currently with Rogers
- Received CODA modem 2 days after signed up, hooked up got about 270Mbps
- after couples hour... modem acting weird, reboot every 5-10 mins
- call fido, tech came -> "nothing wrong" -> call central to reset my profile
- gave me the CGN3U modem cuz the running out of CODA
- work for 5-6 hours....same shit.....
- second tech came -> "nothing wrong" -> call central to reset my profile
- work more than a days now, finger crossed ....
- it's it work 1 more day... I will call Rogers to cancel
thanks OP
Sounds like a signal or cabling issue if both modems are faulty
- dongta
- Newbie
- Feb 24, 2018
- 41 posts
- 13 upvotes
the CODA is much better signal, but ..they disable it already I have to stuck with the CGN3U one 
- girl9394
- Jr. Member
- Jul 18, 2011
- 119 posts
- 14 upvotes
- Toronto
so I am on the chat with Rogers to cancel my service, they told me it will have to cancelled till my billing date? That's not what the last rep told me, he said it can be immediateduraikmurugan wrote: ↑ You need to call in to cancel. It's immediate cancellation thought. So, hook in your fido internet before calling Rogers.
soooo frustrating
- duraikmurugan
- Sr. Member
- Mar 11, 2013
- 607 posts
- 620 upvotes
- Brampton
That is not true. I called in yesterday and cancelled. It was immediate.
Try again. Another agent might get it done.
- saladtoss
- Deal Addict
- Jun 14, 2011
- 1229 posts
- 414 upvotes
You should ditch the router/wifi function on both the CODA and CGN3U. These units can do double duty if you have a couple of devices, any more and performance suffers greatly.
Do yourself a favor, buy a router and use the CODA/CGN3U in bridge mode, let your router do the routing of the internet.
- girl9394
- Jr. Member
- Jul 18, 2011
- 119 posts
- 14 upvotes
- Toronto
What do you guys do for TV, my TV service with Rogers went from $50 to $70 after I cancelled the internet with them...........
- mvelic
- Newbie
- May 19, 2008
- 66 posts
- 25 upvotes
- Toronto
I cancelled my current internet service with fido under my name, and signed up under a family member to get on this deal.
Had the CODA modem so far, but they sent me CGN3U model for the new account. Do I have to return the CODA and use the CGN3 (which is inferior)? Are modems provisioned by Serial Number? Would they let me keep the CODA and give back the CGN3U?
Had the CODA modem so far, but they sent me CGN3U model for the new account. Do I have to return the CODA and use the CGN3 (which is inferior)? Are modems provisioned by Serial Number? Would they let me keep the CODA and give back the CGN3U?
- dsweetlou
- Member
- Oct 15, 2017
- 425 posts
- 297 upvotes
- Canada
Called Fido yesterday, and they said my place is not wired, so they need to send a technician out to setup the wiring. The wait is more than 30 days for a tech. I've had both Bell DSL and Teksavvy Cable internet currently, how can my place not be wired? Doesn't Teksavvy use the same cable internet?
- shadow_cruiser
- Deal Addict
-
- Jul 19, 2005
- 3527 posts
- 949 upvotes
- Ottawa
I received my modem today as well and something inside sounds broken when I flip the modem upside down. The coaxial input was bent and the front of the unit has a lot of scratches. Is Fido sending you a new one?. Sounds like many people are receiving returns based on the popularity of this dealahson wrote: ↑ I received my new modem within 3 days (it's a Hitron modem) but that device sounds like it's already broken before I even plugged it in. I could hear something is falling apart inside when I turn the modem upside down. Going to chat with the Fido rep and have them to ship me another one.
- ankysrulz
- Jr. Member
- Sep 23, 2018
- 191 posts
- 106 upvotes
Fido is roger's baby so they need to have roger's cabling.dsweetlou wrote: ↑ Called Fido yesterday, and they said my place is not wired, so they need to send a technician out to setup the wiring. The wait is more than 30 days for a tech. I've had both Bell DSL and Teksavvy Cable internet currently, how can my place not be wired? Doesn't Teksavvy use the same cable internet?
In my case, I am using Fido right now and wanted to get it under my wife's name(they wont give me this promo. another BS)
They said they need to send tech to do install and right now they are not sending any tech so no service at my add.
I told I have service already so why would it not work if I plug new modem in. The rep starting throwing garbage reasoning like if the previous connection was pre covid, they need to send technician now.
Full BS. Thats the BS they gave me.
- erichau
- Member
-
- Apr 21, 2008
- 459 posts
- 123 upvotes
I was given similar BS too. So what you need to do is just go on LiveChat, and just sign up as if you aren't in the picture... no mention of you whatsoever.ankysrulz wrote: ↑ Fido is roger's baby so they need to have roger's cabling.
In my case, I am using Fido right now and wanted to get it under my wife's name(they wont give me this promo. another BS)
They said they need to send tech to do install and right now they are not sending any tech so no service at my add.
I told I have service already so why would it not work if I plug new modem in. The rep starting throwing garbage reasoning like if the previous connection was pre covid, they need to send technician now.
Full BS. Thats the BS they gave me.
Basically keep trying different live reps until they would give you the promotion. My current non-promo plan is under my name, and I got my brother to use live-chat to sign up for this promo.
The modem came to my door yesterday, and all I need to do now is cancel the existing non-promo plan under my name... and use my brother's new modem!
- Mr_A
- Deal Addict
-
- Dec 15, 2005
- 1986 posts
- 179 upvotes
- Toronto
I was with Carrytel. Ordered this from Fido and got the CGN3U modem today.
Do I just plug in the Fido modem and my Carrytel service will end or do I actually need to call Carrytel first to cancel?
Much appreciated.
Do I just plug in the Fido modem and my Carrytel service will end or do I actually need to call Carrytel first to cancel?
Much appreciated.