Old news that's been discussed upthread.astroboy100 wrote: ↑ Interesting read...seems Fido will start charging $10 if you phone in for something you can do online Link
TL;DRGroovycake wrote: ↑ Yikes. I won't be calling in anymore.
1. Only routine stuff like payments, CC number changes, password resets, etc. that can be done by the customer online will attract the $10.
2. Issues that customers can't do on their own remain free.
3. Telcos deserve a lot of criticism for myriad pricing and service issues. But this ain't one of them (or if it is, it's no where near the top of the list.)
veni, vidi, Visa