I imagine the vast majority of orders were online. That's the only way to avoid the $45 "activation fee" they charge for phone/chat orders.
veni, vidi, Visa
May 9th, 2021 7:34 am
May 9th, 2021 9:22 am
Same with me. Ordered online a Samsung 8.4 CPO . I got a confirmation that the tablet plan was BYOD $10 data plan whereas it should have been 24 months with device financing.IEpicDestroyer wrote: ↑ Online. They adjusted my account a couple times but still haven’t gotten it right… geez….
May 9th, 2021 1:49 pm
#4 => @ Fido, all credits are shown on the bill only, not account... whatever the reason...panda1 wrote: ↑ Same with me. Ordered online a Samsung 8.4 CPO . I got a confirmation that the tablet plan was BYOD $10 data plan whereas it should have been 24 months with device financing.
First call- the rep. said that he understood the problem and would have it adjusted within 24 hrs.
After 2 hrs got an account change confirmation with the previous $10 month to month plan cancelled and the new plan was exactly the same $10 month to month.
Second call - the rep. said that she would send a request to have it changed to 24 months with device financing. got an account change confirmation. I thought it was fixed.
I got my monthly bill and I was charged $13.50 for the tablet and $10 for the plan, with no device credit.
3rd call- the agent said that back office would adjust the credit and it would take 7 business days.
4th call- after 8 business days as I did not see any credits to my bill. The agent said that there would be a device credit but that would only show on my next bill.
so I have to wait until the next month's bill is generated to know if anything has been fixed.
Really frustrating
May 9th, 2021 4:52 pm
Yes that's true, but at least Fido could send an email confirming that the credit adjustment has been made or will be made I have already been billed $23.50 for data and tablet, and the total amount was charged to my credit card. At least I will know that the credit has been applied . If not, I will have to wait another month only to find out that I am being billed again for $23.50.
May 9th, 2021 5:30 pm
It's bad enough that Fido has screwed up with their billing. But then they make matters worse by (a) not confirming that they've fixed their billing and (b) not issuing a CC refund for the overcharge.panda1 wrote: ↑ Yes that's true, but at least Fido could send an email confirming that the credit adjustment has been made or will be made I have already been billed $23.50 for data and tablet, and the total amount was charged to my credit card. At least I will know that the credit has been applied . If not, I will have to wait another month only to find out that I am being billed again for $23.50.
May 9th, 2021 10:15 pm
May 9th, 2021 10:50 pm
Can't compare a mid-range or low-range tablet $200 - 300 to a "higher" ranger tablet that is double the price ... you get what you paid for
May 10th, 2021 7:39 am
May 10th, 2021 8:45 am
My experience with a Fido tablet (from earlier this year) is that it took 2.5 months and a couple of chats/phone calls, and some unexpected charges to my credit card (later reversed/credited), but in the end all promised credits and refunds and adjustments were given to me. I guess this is the price one has to pay when dealing with Fido.IEpicDestroyer wrote: ↑ Geez, is everyone who is ordering a tablet with the tablet plan having issues with the financing being screwed up? I’m still waiting for the final adjustments to be made on my account…. I called this a few days ago and they wanted another seven business days….
May 10th, 2021 9:11 am
Perhaps you can tell us where you've found an S6 Lite or S7 series with 4GB for $5 or $10 a month.
May 10th, 2021 9:13 am
You're reading the offer correctly. You should, however, be prepared for the first couple of statements to be screwed up and for you to have to contact Fido a few times to get the accounting corrected.Splashed wrote: ↑ Am I reading the promo on the ZTE Grand X View 4 incorrectly at the moment? The website says $0 down, $0 per month and an extra $5/month credit towards your bill for 24 months. So if I sign up for the tablet plan (even though I have no other fido plans), I can get this tablet and have the $10/month tablet plan reduced to $5 per month for 24 months with the $5 credit?
May 10th, 2021 9:34 am
Thanks a lot, Im completely fine with that. Will the agents I speak to sorting out the bill not catch on though if I follow the instructions on the FAQ about essentially creating a new line to become eligible and then not even picking it up? Has anyone received flack about that?
May 10th, 2021 9:43 am
May 10th, 2021 11:45 am
I received an email from Fido that the pricing had been fixed. The setup fee was also credited to my accountpanda1 wrote: ↑ Yes that's true, but at least Fido could send an email confirming that the credit adjustment has been made or will be made I have already been billed $23.50 for data and tablet, and the total amount was charged to my credit card. At least I will know that the credit has been applied . If not, I will have to wait another month only to find out that I am being billed again for $23.50.
May 10th, 2021 12:34 pm
May 10th, 2021 1:19 pm
May 10th, 2021 4:55 pm
I just got a similar email with a PDF just like yours (After waiting since March 29 and over 4 phone calls to try and get it resolved). Mine also shows a $45 set up fee though. Can you confirm how it got credited to your account? Did you have to call them to ask for the 45 credit?
May 10th, 2021 5:46 pm
The credit showed a few days after the email was recieved. I had a positive balance on my account until my invoice was received around 2 weeks later.
May 10th, 2021 5:46 pm
oh nothing personal here but i am just stating out the fact that it's not a car and it's not 10 times of the 5 or 10 bucks a month, THEN you can have the flagship, cell phone speed-like smooth tablet that gives you the best feeling just like using a laptop.
May 10th, 2021 6:19 pm
Just so people don't panic, getting a confirmation email with the discounts listed is a YMMV, out of everyone who got adjustments (billing errors, loyalty offers .. etc) only a few reported getting confirmation emails.
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