Cell Phones

FIDO account fraud: plan changed and device charged

  • Last Updated:
  • Apr 15th, 2018 4:54 pm
[OP]
Sr. Member
Feb 5, 2004
955 posts
82 upvotes

FIDO account fraud: plan changed and device charged

Hey all. Looking for some help or information here.

In December 2017 I switched to the $60 BYOD plan.

Sometime in Jan, my account was changed to 1 gb pulse plan and charged $199 for a new device.

I did not do this and had no idea until today when I saw the Fido charge on my credit card.

Has this happened to anyone?
Last edited by uddinf on Feb 18th, 2018 1:49 pm, edited 1 time in total.
18 replies
[OP]
Sr. Member
Feb 5, 2004
955 posts
82 upvotes
Update: called Fido.

They said the change was made in-store. I know that was definitely not me. So it looks like fraud and their dept will call me.
Member
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Nov 7, 2016
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uddinf wrote: Update: called Fido.

They said the change was made in-store. I know that was definitely not me. So it looks like fraud and their dept will call me.
Keep us posted!
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Member
Dec 11, 2013
366 posts
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Victoria
Are you able to get the 10GB plan back?
[OP]
Sr. Member
Feb 5, 2004
955 posts
82 upvotes
bob5593 wrote: Are you able to get the 10GB plan back?
Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.
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Dec 1, 2013
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uddinf wrote: Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.
That's great to hear!
¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

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Member
Dec 11, 2013
366 posts
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Victoria
uddinf wrote: Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.
Ok sounds promising. I hope you have a painless transition back to your old plan. If not, I hope retentions gives you one hell of a deal.
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This is very scary, it has also been happening frequently with Freedom Mobile customers, but in their case, Freedom didn't give a damn:

https://www.reddit.com/r/freedommobile/ ... l_of_help/
https://www.reddit.com/r/freedommobile/ ... 3_iphones/

Somebody was allowed to order 4 iPhones by phone on someone's account using tabs, to the amount of $6000, and Freedom said too bad so sad, go to the police instead.
¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

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Apr 5, 2016
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Might not be limited to just your Fido accounts. To activate phones in store, the thief only needs your phone number/account number and postal code. You can add another layer of security if you added a PIN. But the reps should've verified ID as well. Check to make sure your IDs have not been compromised. Check Equifax and Transunion to see if anything else been opened in your name.
[OP]
Sr. Member
Feb 5, 2004
955 posts
82 upvotes
bomber17 wrote: Might not be limited to just your Fido accounts. To activate phones in store, the thief only needs your phone number/account number and postal code. You can add another layer of security if you added a PIN. But the reps should've verified ID as well. Check to make sure your IDs have not been compromised. Check Equifax and Transunion to see if anything else been opened in your name.
Thanks for the advice. I checked with a credit reporting agency and nothing was opened but keeping a close watch.

The rep I talked to also brought up your point about requiring ID when changing an account/upgrading in store. So it is possible this is an identity theft situation. Or maybe a job involving an insider/employee.

The rep also mentioned how it should not be possible to "bill" me for the device in-store; any device upgrade in-store must be paid upfront with debit/credit/cash as the person will leave the store with the device. Only phone/online reps have the ability to "bill" the account and make the charge show on the next bill.
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Be careful, when I was on Fido and contacted customer service via online chat, it appeared that I was contacting someone outsourced to India. Scams and corruption are rampant there, and they would have gotten all my information when I typed it in for them, that could later be sold to someone else for theft.
¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

༼ つ ◕_◕ ༽つ Behold!
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Fido has one of the worst CSR anyway. The best one is Koodo.
But so bad when it happens without your consent, I wonder how it could even happen without a proper ID tho.
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Newbie
Jan 19, 2010
84 posts
28 upvotes
Vancouver
Hi

This just happened to my account last month and as of today my bill is still not fixed completely. I'm beyond livid with fido and reading forum on fido seem like their security is basically shit because it has happened to a lot of people in the last 6 months. I'm going to call them again to fix my bill and if they don't do it properly I will be going to the press.
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dekvitaly wrote: Fido has one of the worst CSR anyway. The best one is Koodo.
I didn’t survive for even four months on Koodo. Atrocious service. I’ve been with Fido for several years. No complaints till yet.
Isn't it great to live in the 21st century where deleting history has become more important than making it.
[OP]
Sr. Member
Feb 5, 2004
955 posts
82 upvotes
Holystone wrote: I didn’t survive for even four months on Koodo. Atrocious service. I’ve been with Fido for several years. No complaints till yet.
I forgot to update this thread. They did end up getting my account sorted out. After calling the regular service line a case was opened.

Fraud dept. got back to me quick but the slow part happens because the account doesn't change back to normal until the next cycle. Also, they said that the plan I had was still in the ssystem so it was faster. If you have a plan that isn't in the system it might be more complicated for them to give you back what you had.

They didn't give me anything extra for the trouble and actually didn't reimburse me correctly. I went over my data limit because the fraud person gave me a 1GB plan, so had to pay $40 overage fees. But I was too busy to call back and argue.

Overall, will jump from Fido whenever I get the next decent deal. Haven't been impressed with their service from the start.
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uddinf wrote: I forgot to update this thread. They did end up getting my account sorted out. After calling the regular service line a case was opened.

Fraud dept. got back to me quick but the slow part happens because the account doesn't change back to normal until the next cycle. Also, they said that the plan I had was still in the ssystem so it was faster. If you have a plan that isn't in the system it might be more complicated for them to give you back what you had.

They didn't give me anything extra for the trouble and actually didn't reimburse me correctly. I went over my data limit because the fraud person gave me a 1GB plan, so had to pay $40 overage fees. But I was too busy to call back and argue.

Overall, will jump from Fido whenever I get the next decent deal. Haven't been impressed with their service from the start.
With Fido, everything is YMMV. I would call back to make sure I am not out of pocket and possibly get something for the troubles. Go through the office of the president if needed.
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Jr. Member
Feb 1, 2013
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Ottawa
dekvitaly wrote: Fido has one of the worst CSR anyway. The best one is Koodo.
But so bad when it happens without your consent, I wonder how it could even happen without a proper ID tho.
I was at a Freedom store in Orleans looking at the cases and the agent asked for ID but the customer didn't have any, so the agent let it go this time around. This must happen alot
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jgoedhard wrote: I was at a Freedom store in Orleans looking at the cases and the agent asked for ID but the customer didn't have any, so the agent let it go this time around. This must happen alot
They're commission based, they could care less. If things gets escalated, the rep could always say they did verify ID and you'll need to prove they didn't.

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