FIDO account fraud: plan changed and device charged

Last Updated:
Apr 15th, 2018 4:54 pm

Tags:

SCORE
+1
1
0

Reply to ThreadReply

Search this thread

Search this thread

Feb 18th, 2018 1:49 pm

uddinf [OP]: Sr. Member; Feb 5, 2004; 979 posts; 89 upvotes

Feb 18th, 2018 1:49 pm

FIDO account fraud: plan changed and device charged

Hey all. Looking for some help or information here.

In December 2017 I switched to the $60 BYOD plan.

Sometime in Jan, my account was changed to 1 gb pulse plan and charged $199 for a new device.

I did not do this and had no idea until today when I saw the Fido charge on my credit card.

Has this happened to anyone?

Last edited by uddinf on Feb 18th, 2018 1:49 pm, edited 1 time in total.

18 replies

Feb 18th, 2018 2:25 pm

uddinf [OP]: Sr. Member; Feb 5, 2004; 979 posts; 89 upvotes

Feb 18th, 2018 2:25 pm

Update: called Fido.

They said the change was made in-store. I know that was definitely not me. So it looks like fraud and their dept will call me.

+1

Feb 18th, 2018 5:20 pm

TwitchyPuppy: Member; Nov 7, 2016; 221 posts; 53 upvotes; Canada

Feb 18th, 2018 5:20 pm

uddinf wrote: ↑ Update: called Fido.

They said the change was made in-store. I know that was definitely not me. So it looks like fraud and their dept will call me.

Keep us posted!

Please fill out this field.

+1

Feb 18th, 2018 11:11 pm

bob5593: Member; Dec 11, 2013; 488 posts; 407 upvotes; Richmond

Feb 18th, 2018 11:11 pm

Are you able to get the 10GB plan back?

+1

Feb 18th, 2018 11:22 pm

uddinf [OP]: Sr. Member; Feb 5, 2004; 979 posts; 89 upvotes

Feb 18th, 2018 11:22 pm

bob5593 wrote: ↑ Are you able to get the 10GB plan back?

Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.

+1

Feb 19th, 2018 12:26 am

dealseaker101: Deal Fanatic; Dec 1, 2013; 6465 posts; 3233 upvotes; redflagdeals.com

Feb 19th, 2018 12:26 am

uddinf wrote: ↑ Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.

That's great to hear!

¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

༼ つ ◕_◕ ༽つ Behold!

+1

Feb 19th, 2018 1:27 am

bob5593: Member; Dec 11, 2013; 488 posts; 407 upvotes; Richmond

Feb 19th, 2018 1:27 am

uddinf wrote: ↑ Not sure yet.

The rep said that I would get the 10GB plan back. But that will have to happen after the fraud investigation.

Ok sounds promising. I hope you have a painless transition back to your old plan. If not, I hope retentions gives you one hell of a deal.

+1

Feb 19th, 2018 3:01 am

dealseaker101: Deal Fanatic; Dec 1, 2013; 6465 posts; 3233 upvotes; redflagdeals.com

Feb 19th, 2018 3:01 am

This is very scary, it has also been happening frequently with Freedom Mobile customers, but in their case, Freedom didn't give a damn:

https://www.reddit.com/r/freedommobile/ ... l_of_help/
https://www.reddit.com/r/freedommobile/ ... 3_iphones/

Somebody was allowed to order 4 iPhones by phone on someone's account using tabs, to the amount of $6000, and Freedom said too bad so sad, go to the police instead.

¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

༼ つ ◕_◕ ༽つ Behold!

+2

Feb 19th, 2018 5:19 am

bomber17: Deal Fanatic; Apr 5, 2016; 6073 posts; 4556 upvotes; Calgary/Vancouver

Feb 19th, 2018 5:19 am

Might not be limited to just your Fido accounts. To activate phones in store, the thief only needs your phone number/account number and postal code. You can add another layer of security if you added a PIN. But the reps should've verified ID as well. Check to make sure your IDs have not been compromised. Check Equifax and Transunion to see if anything else been opened in your name.

+2

Feb 19th, 2018 11:05 am

uddinf [OP]: Sr. Member; Feb 5, 2004; 979 posts; 89 upvotes

Feb 19th, 2018 11:05 am

bomber17 wrote: ↑ Might not be limited to just your Fido accounts. To activate phones in store, the thief only needs your phone number/account number and postal code. You can add another layer of security if you added a PIN. But the reps should've verified ID as well. Check to make sure your IDs have not been compromised. Check Equifax and Transunion to see if anything else been opened in your name.

Thanks for the advice. I checked with a credit reporting agency and nothing was opened but keeping a close watch.

The rep I talked to also brought up your point about requiring ID when changing an account/upgrading in store. So it is possible this is an identity theft situation. Or maybe a job involving an insider/employee.

The rep also mentioned how it should not be possible to "bill" me for the device in-store; any device upgrade in-store must be paid upfront with debit/credit/cash as the person will leave the store with the device. Only phone/online reps have the ability to "bill" the account and make the charge show on the next bill.

+1

Feb 19th, 2018 6:14 pm

dealseaker101: Deal Fanatic; Dec 1, 2013; 6465 posts; 3233 upvotes; redflagdeals.com

Feb 19th, 2018 6:14 pm

Be careful, when I was on Fido and contacted customer service via online chat, it appeared that I was contacting someone outsourced to India. Scams and corruption are rampant there, and they would have gotten all my information when I typed it in for them, that could later be sold to someone else for theft.

¯\_(-.-)_/¯ A wise RFD'er once said, "Buy now, think later."

༼ つ ◕_◕ ༽つ Behold!

+1

Feb 20th, 2018 4:27 am

Guest929389348: Deal Addict; Dec 16, 2017; 2542 posts; 1049 upvotes; CND Brain & Hear…

Feb 20th, 2018 4:27 am

Fido has one of the worst CSR anyway. The best one is Koodo.
But so bad when it happens without your consent, I wonder how it could even happen without a proper ID tho.

Give me a J. I'm a maniac and an African expert.

+2

Feb 20th, 2018 7:41 pm

hvwkzq: Deal Fanatic; Aug 3, 2014; 6007 posts; 4168 upvotes

Feb 20th, 2018 7:41 pm

dekvitaly wrote: ↑Fido has one of the worst CSR anyway. The best one is Koodo.

No.

eBay Promotion Abuse
Koodo unlimited data
Amazon price error

+2

Apr 13th, 2018 4:54 am

MsLycious: Newbie; Jan 19, 2010; 84 posts; 28 upvotes; Vancouver

Apr 13th, 2018 4:54 am

Hi

This just happened to my account last month and as of today my bill is still not fixed completely. I'm beyond livid with fido and reading forum on fido seem like their security is basically shit because it has happened to a lot of people in the last 6 months. I'm going to call them again to fix my bill and if they don't do it properly I will be going to the press.

+1

Apr 13th, 2018 5:18 am

Holystone: Deal Addict; Oct 24, 2016; 1502 posts; 1617 upvotes; ON

Apr 13th, 2018 5:18 am

dekvitaly wrote: ↑ Fido has one of the worst CSR anyway. The best one is Koodo.

I didn’t survive for even four months on Koodo. Atrocious service. I’ve been with Fido for several years. No complaints till yet.

”If you buy things you don’t need, soon you will have to sell things you need.”

+1

Apr 13th, 2018 3:09 pm

uddinf [OP]: Sr. Member; Feb 5, 2004; 979 posts; 89 upvotes

Apr 13th, 2018 3:09 pm

Holystone wrote: ↑ I didn’t survive for even four months on Koodo. Atrocious service. I’ve been with Fido for several years. No complaints till yet.

I forgot to update this thread. They did end up getting my account sorted out. After calling the regular service line a case was opened.

Fraud dept. got back to me quick but the slow part happens because the account doesn't change back to normal until the next cycle. Also, they said that the plan I had was still in the ssystem so it was faster. If you have a plan that isn't in the system it might be more complicated for them to give you back what you had.

They didn't give me anything extra for the trouble and actually didn't reimburse me correctly. I went over my data limit because the fraud person gave me a 1GB plan, so had to pay $40 overage fees. But I was too busy to call back and argue.

Overall, will jump from Fido whenever I get the next decent deal. Haven't been impressed with their service from the start.

+1

Apr 14th, 2018 9:57 am

will888: Deal Expert; Dec 12, 2009; 27659 posts; 18061 upvotes; Toronto

Apr 14th, 2018 9:57 am

uddinf wrote: ↑ I forgot to update this thread. They did end up getting my account sorted out. After calling the regular service line a case was opened.

Fraud dept. got back to me quick but the slow part happens because the account doesn't change back to normal until the next cycle. Also, they said that the plan I had was still in the ssystem so it was faster. If you have a plan that isn't in the system it might be more complicated for them to give you back what you had.

They didn't give me anything extra for the trouble and actually didn't reimburse me correctly. I went over my data limit because the fraud person gave me a 1GB plan, so had to pay $40 overage fees. But I was too busy to call back and argue.

Overall, will jump from Fido whenever I get the next decent deal. Haven't been impressed with their service from the start.

With Fido, everything is YMMV. I would call back to make sure I am not out of pocket and possibly get something for the troubles. Go through the office of the president if needed.

~~Koodo $40/6GB~~
Public Mobile $117/90GB/90 days, $102/60GB/90 days, $25/5GB, lot less with rewards
Tangerine Bank, EQ Bank, Simplii

Apr 14th, 2018 12:12 pm

jgoedhard: Jr. Member; Feb 1, 2013; 165 posts; 210 upvotes; Ottawa

Apr 14th, 2018 12:12 pm

dekvitaly wrote: ↑ Fido has one of the worst CSR anyway. The best one is Koodo.
But so bad when it happens without your consent, I wonder how it could even happen without a proper ID tho.

I was at a Freedom store in Orleans looking at the cases and the agent asked for ID but the customer didn't have any, so the agent let it go this time around. This must happen alot

Apr 15th, 2018 4:54 pm

bomber17: Deal Fanatic; Apr 5, 2016; 6073 posts; 4556 upvotes; Calgary/Vancouver

Apr 15th, 2018 4:54 pm

jgoedhard wrote: ↑ I was at a Freedom store in Orleans looking at the cases and the agent asked for ID but the customer didn't have any, so the agent let it go this time around. This must happen alot

They're commission based, they could care less. If things gets escalated, the rep could always say they did verify ID and you'll need to prove they didn't.

Reply to Thread

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)