Fido bill is $546
So I just received my Fido bill for December, and it is a whopping $546. My regular iPhone 3G bill is about $130, and $130 is all I can afford. This is what happened:
In September I signed up for "Unlimited Canadian Long Distance — $20 per month - Enjoy as many calls as you want to anywhere in Canada for one low price." It sounded like a good deal, and all of my family lives in Quebec, so I knew I'd take advantage of it. Unfortunately, I really thought it was unlimited as advertised, unaware that since my plan has 100 daytime minutes, with unlimited evening and weekends, my long distance during the day was not unlimited at all.
I called Fido informing them of the situation and asked them to take off the extra charge of $380 + tax this time and that I'd be more careful in the future, in reply they said they could take 50% off. I told them that in two years I have never paid late, and it was an honest mistake since I really thought it was unlimited, especially when double checking the website and not seeing any asterisk stating "more details below" or a note saying that it's not really unlimited and your regular airtime applies. I repeatedly asked for a supervisor, a manager, or the retentions dept. anyone with the power to waive the fee, but the customer service agent kept saying it wasn't possible, and finally, that they would have a supervisor review the tape from when I signed up for the long distance and see if I was informed that it's not really unlimited.
I made loads of long distance calls in September and the bill was fine, so I was completely sure it was unlimited. Is there nothing I can do? I simply cannot afford a $546 bill, and am completely shocked right now.
In September I signed up for "Unlimited Canadian Long Distance — $20 per month - Enjoy as many calls as you want to anywhere in Canada for one low price." It sounded like a good deal, and all of my family lives in Quebec, so I knew I'd take advantage of it. Unfortunately, I really thought it was unlimited as advertised, unaware that since my plan has 100 daytime minutes, with unlimited evening and weekends, my long distance during the day was not unlimited at all.
I called Fido informing them of the situation and asked them to take off the extra charge of $380 + tax this time and that I'd be more careful in the future, in reply they said they could take 50% off. I told them that in two years I have never paid late, and it was an honest mistake since I really thought it was unlimited, especially when double checking the website and not seeing any asterisk stating "more details below" or a note saying that it's not really unlimited and your regular airtime applies. I repeatedly asked for a supervisor, a manager, or the retentions dept. anyone with the power to waive the fee, but the customer service agent kept saying it wasn't possible, and finally, that they would have a supervisor review the tape from when I signed up for the long distance and see if I was informed that it's not really unlimited.
I made loads of long distance calls in September and the bill was fine, so I was completely sure it was unlimited. Is there nothing I can do? I simply cannot afford a $546 bill, and am completely shocked right now.