Fido Snuck In Activation Fee For Upgrading Tablet!
My 2 year contract on a tablet plan ended in January and I decided to do a live chat to cancel my plan.
They gave me retention offer for a new 2 year plan with a new tablet.
I accepted and I was not told about the activation fee. It also slipped my mind to ask.
I don’t remember signing anything digitally.
Just got my first bill today and there’s the $50 activation fee! Live chat refuses to waive it saying the fee applies to hardware upgrades?
What recourse do I have? I don’t I can refund it now because it’s outside of the 2 week refund window. Do I have to reach out to the CRTC?
They gave me retention offer for a new 2 year plan with a new tablet.
I accepted and I was not told about the activation fee. It also slipped my mind to ask.
I don’t remember signing anything digitally.
Just got my first bill today and there’s the $50 activation fee! Live chat refuses to waive it saying the fee applies to hardware upgrades?
What recourse do I have? I don’t I can refund it now because it’s outside of the 2 week refund window. Do I have to reach out to the CRTC?