Cell Phones

Fido Snuck In Activation Fee For Upgrading Tablet!

  • Last Updated:
  • Feb 22nd, 2023 11:57 pm
Deal Addict
User avatar
Sep 18, 2004
1196 posts

Fido Snuck In Activation Fee For Upgrading Tablet!

My 2 year contract on a tablet plan ended in January and I decided to do a live chat to cancel my plan.
They gave me retention offer for a new 2 year plan with a new tablet.
I accepted and I was not told about the activation fee. It also slipped my mind to ask.
I don’t remember signing anything digitally.
Just got my first bill today and there’s the $50 activation fee! Live chat refuses to waive it saying the fee applies to hardware upgrades?

What recourse do I have? I don’t I can refund it now because it’s outside of the 2 week refund window. Do I have to reach out to the CRTC?
2 replies
Jr. Member
User avatar
Jul 10, 2019
178 posts
You really only have 3 options:

1) Tell them you have a disability and they'll extend the return to 30 days
2) Ask to speak to Office Of President (highest escalation dpt) and explain situation. They'll likely refund the charge but will take time
3) Pay the charge and move on.
Deal Addict
User avatar
Mar 19, 2005
1547 posts
This hardware upgrade free is nothing new.

I used to work for Fido from 2008 to 2015 and it's been there at least since 2013.

Back in the days, we (CSR) sometimes had to power to wave as more the time went, the less credit CSR were able to give to clients.

Maybe threaten to cancel everything. That used to sometimes work although these days, even retention don't offer much.

This is another reason why I don't upgrade phones. When I will replace my Pixel 5 this year, I will wait for the Black Friday deal and port out. Not only you get no extra fee and on top of that you get a giftcard with a new activation.


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