Home Internet (Québec) 120/20 Mbps $50/month ($12 rebate) + $50 referral credit (usually $25) on mobile or Home Internet
- Deal Link:
- July 15, 2021
With over 470 posts, this thread is getting long and most people don’t read back. The same questions keep getting asked. So, I thought I would expire the thread and open a new one with TomRFD’s permission with a FAQ summary.
Let’s continue the discussion there.
Until July 15th, 2021 inclusively
[From previous RFD threads:]
In early 2019, Vidéotron launched a discount Internet service called FIZZ available in Vidéotron’s service area (Québec province and in some areas in Ontario like Clarence/Rockland, Alfred, Limoges, etc.)
It’s Vidéotron’s network with a discreet Fizz logo engraved on the modem.
You even get a Vidéotron IP address.
Technically, it’s a rock-solid product.
The speed is constantly more than promised.
There is no throttling at night when everybody streams Netflix all at once.
The Bandwidth is UNLIMITED!
A Wi-Fi modem/router rental is included at no extra cost.
It's a Hitron CODA-4680.
Auto-installation is FREE: a technician will bring your modem and verify that your cable connection works properly.
All the instructions needed come with the modem and are clearly spelled out.
VIP-installation is $30: complete installation and configuration by a technician. (Unnecessary)
You may cancel at any time, no strings attached. Just return the modem.
There’s no credit check since it's all pre-paid. Visa debit, MasterCard debit and pre-paid credit cards also work.
To give better prices, Fizz employ customer support from overseas with employees for whom English or French is sometimes a second or third language with a basic understanding of what the product is.
Customer support is digital only; you have to be at ease with the new ways of communicating like chat, Messenger, community forums, etc.
With those means of communications, sometimes it takes a little longer to get understood and get satisfaction.
I don't mean this in a condescending way, just know what type of customer you are.
But the service is so solid that the odds are that you won't ever have to contact customer support.
Once you are a Fizz subscriber, you get a referral code that you can share with a friend to use when they join Fizz.
When that person makes her/his second monthly payment, you will both get a $50 credit.
That's a $50 credit EACH!
If you don't have someone's referral code, GET ONE BEFORE ORDERING your Home Internet installation to get the $50 credit.
DO NOT POST OR ASK FOR A REFERRAL CODE IN THIS THREAD.
THAT'S AGAINST RFD RULES.
Fizz Customer Support
Support is through the Web site only via chat, Messenger, email or contact forms.
There are also two Community Forums: one in English and one in French.
There is no phone number to call to get support.
A contact form automatically opens a ticket.
Give as much details as possible.
1) Email [email protected]
2) Chat is available 24 hours a day, 7 days a week. Disable any ad-blocker.[/b]
Login your account;
Click on “Help”;
In “Popular topics” click on any subject;
Scroll down to the bottom;
In the right corner the chat bubble will appear after 15 seconds;
If you see “login” at the top of your screen, you have to login again even if you have already logged-in and repeat the process;
If the bubble still doesn’t appear, try a few hours later;
Click on the bubble and type your question.
3) Facebook Messenger
4) Contact form
Login your account.
My profile > Contact forms > Submit a complaint
5) As a last resort, in case of emergency, login your account and click My plans > Manage plan > Unsubscribe
You won’t be immediately unsubscribed but the bubble will appear.
Reason: added link to new thread