Sale discounts valid on the purchase of regular priced items at https://fjcanada.ca/ only. This offer is valid till 11:59PM Monday Feb.15th (midnight). This offer cannot be used in combination with any other offers including promotional codes, cannot be applied to previous purchases, and cannot be redeemed for cash. Valid in Canada only. All sale items are FINAL SALE, no exchanges or refunds for items purchased at a discount price. Free ground shipping on pre-tax total purchases of $35.00 or greater. Quantities are limited. Terms of offers are subject to change.
OutsideYourWorld wrote: ↑
Sometimes things get lost in the mail. Just get a refund or replacement?
That's the thing. Not such a good experience. I contacted them a few times. I contacted FedEx directly and they told me to file a claim to the sender.
On the 3rd time, I received a reply from Fjallraven. They said they filed a claim to FedEx and need a reply within 5-30 business days.
No idea what's going on now with the ball being passed around. Pretty poor customer service imo. Nothing about refunding immediately or shipping out a replacement. It's been over a month since I ordered.
arbalest23 wrote: ↑
That's the thing. Not such a good experience. I contacted them a few times. I contacted FedEx directly and they told me to file a claim to the sender.
On the 3rd time, I received a reply from Fjallraven. They said they filed a claim to FedEx and need a reply within 5-30 business days.
No idea what's going on now with the ball being passed around. Pretty poor customer service imo. Nothing about refunding immediately or shipping out a replacement. It's been over a month since I ordered.
