Thanks to the reduced (or zero) commissions paid by airlines to travel agencies, there are now booking fees in place. Then again, even airlines charge booking fees often, if you phone in to their call centre. I know Flight Centre was one of the last travel agencies to charge booking fees, though ultimately you can blame the airlines. These days, anyone with any experience with travel agents knows to ask about all fees, although not all travel agents disclose them, with some preferring to hide those charges within the 'fees and taxes' category.TrevorK wrote: ↑The Flight Centre charged me a fee of $35/ticket for flights I booked through them. I had an alert set on the flight and when it went down in price I was nowhere near a computer (and wasn't going to be all night), so I went to the Flight Centre (since I was at the mall) and had them book it. I told them the rates on the web, they confirmed, but ended up charging me a $35 fee (which I was never told of).
Although I have been disappointed with the way the level of customer service at Flight Centre has gone downhill, I'd not hesitate to use them in the event of a complicated booking, or to find special prices. I do know they saved me some hassles when organising a last minute bereavement trip to Aus some years ago.