Flight Network Victim
I would like to share my experience in hopes this doesn't happen to you.
In case you didn't know, Flight Network is a 3rd party online travel agency that offers cheap flights.
The problem I am currently facing is that Flight Network never notified me about that Air Canada no longer operates to Italy (BGY) airport. My partner and I only found out when we first called in to Flight Network's 24/7 main number 1-877-496-4815 because we originally wanted to change our flight dates (we are going for a wedding). Flight Network's rep response was to call Air Canada and ask them for their refund. I did what was advised, but Air Canada said the exact same thing. At this point, I'm getting frustrated and this is going nowhere. The second time I called back Flight Network back and were told someone would call us back due to a major airline filing bankruptcy and they are currently dealing with heavy volumes of cancelled airflights. We never got a call back. If an agent tells me they will call me back within one hour and they don't, that is a complete waste of my time waiting for a call that will never come.
The 3rd time I spoke with a rep name Cantsky. There has been a lot of miscommunication and lack of clarity regarding the refund process. Cantsky also informed me that he has notified the scheduling change team who is responsible for contacting Air Canada for our refund. I understand that it will then take 3 business weeks for the refund to go through our credit cards. As a paying customer I expect to be notified when a change occurs in my flight itinerary, I expect to receive adequate customer service and also timely follow ups. None of these were met. I was informed multiple times from all the sales agents I spoke with that Flight Network is busy dealing with cancellations from another bankrupt airline. These are excuses. I understand you have other customers who have more pressing deadlines, but at the end of the day I am also a paying customer for Flight Network's services and it was as if my situation did not warrant a timely solution.
Since my first complaint, a customer rep name Nazneen has contacted my partner in regards her refund, but not mine. I have e-mailed Nazneen if she could please confirm if she is also working on my refund as well, but I have not heard back from her and it has already been more than a week. This is extremely frustrating and infuriating as there is no one to hold accountable or to even know if anything what they say is credible!!!
I am at a loss for words and all I can do at this point is to warn people.
If anyone has any suggestions on what to do I would like some help.
Thank you for reading.