Ford explorer roof rack broken due to Car Wash
Just feel really bad about the quality of Ford, I wanted to share my personal experience here.
I got my Ford Explorer 2017 around a year and a half. I never use the roof rack since I bought this vehicle. Unlucky, last week I took my car to car wash, the roof rack got broken and the roof cover flew away.
The roof cover pops up, also the clip on the bottom part break down either.
I have checked the inside of the roof rack, they pin together only by some plastic hook, and those hooks seem like very easy to be broken.
When I brought my car to the dealer, the service tells me right away, last week they got a bunch of people to have the same problem as they took Explorer to the car wash. They said they are very sorry about the quality of those roof racks, and to replace a new one will cost around 800.
I don't know if anyone with Ford Explorer has the same issue with me. I have already called Ford customer service to complain about the quality of those roof racks. They said they couldn't do anything for us.
I just wanted to share my experience here, if anyone comes up to the same issues could also try to complain to Ford to urge their attention to this problem.