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[Freedom Mobile] $30 credit for service outages YMMV

  • Last Updated:
  • Jan 24th, 2020 12:28 pm
Newbie
Aug 26, 2014
27 posts
24 upvotes
Toronto, ON
got $10 from fido chat didn't push it too much either
Deal Addict
Mar 5, 2007
4134 posts
3707 upvotes
Anybody on the $15/4GB tablet plan get a discount?
Newbie
Dec 11, 2008
82 posts
46 upvotes
Toronto
I just read this thread and decided "what the heck" and contacted Freedom support.
They gave me $5 off for 4 months.

I have 5 lines, for my family, and they applied this to all 5 lines.
Sr. Member
Jun 22, 2009
969 posts
467 upvotes
Vancouver
repatch wrote: Anybody on the $15/4GB tablet plan get a discount?
No the rep I'm chatting with don't budget like WTF the data was out the night before the voice went down . Don't give me case by case excuses . The whole network across Canada went down how does case by case work with that,?
Sr. Member
Jun 22, 2009
969 posts
467 upvotes
Vancouver
Canuck_TO wrote: I just read this thread and decided "what the heck" and contacted Freedom support.
They gave me $5 off for 4 months.

I have 5 lines, for my family, and they applied this to all 5 lines.
Did you contact them via Facebook chat or webchat
Deal Fanatic
User avatar
Aug 23, 2004
8748 posts
1837 upvotes
London
Just chat with an agent, will give me $5 credit for the next 4 months. Login to my account but nothing show, is that normal or do I have to wait till next bill cycle? Tia
Newbie
Dec 11, 2008
82 posts
46 upvotes
Toronto
I went through the website chat.

As part of the process, they ask you to fill in an online form to prove your identity.
Name, PIN and phone number.
Member
User avatar
Dec 25, 2013
257 posts
189 upvotes
Brampton/Waterloo
I've sent a message through the online chat 20 minutes ago, still no reply lol. This disruption actually impacted me smh, I couldn't communicate with my skipthedishes guy
Newbie
Dec 11, 2008
82 posts
46 upvotes
Toronto
From previous issues that I've had. If they give you a credit, it shows up on the next billing statement. So, if your account renews on the 1st, you should see the credit show up somewhere between the middle and end of the month before the next renewal.
Newbie
Aug 26, 2014
27 posts
24 upvotes
Toronto, ON
Jimboski wrote: Stupid question but there was a Fido outage and customers are entitled to a credit?
yes fido uses the same network as Rogers as Rogers owns fido i was actually unable to call on that day for a short time
Deal Fanatic
User avatar
Mar 19, 2010
5763 posts
3732 upvotes
Toronto
Thanks for mentioning this OP! I did not think about contacting a live agent...now on the chat!
Member
User avatar
Dec 25, 2013
257 posts
189 upvotes
Brampton/Waterloo
Got compensated with $5 off for 4 months on all 4 of my lines, ty OP
Newbie
Dec 26, 2018
18 posts
12 upvotes
30 minute wait for an agent.
Got the $5 for 4 tho, thanks OP
Jr. Member
Nov 15, 2015
150 posts
66 upvotes
Burnaby
15 min wait online and i got $25 credit on my account. Tried asking for $5 for 6 months but the person said they dont have that and offered $25 instead.

Damn awesome! Thanks OP!

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