Freedom Mobile Contract Fraud?
I didn't know what else to do, so I thought I'd try asking online for a solution. I have recently signed my girlfriend up for freedom because they had 55 dollars for 15 g plan AND free iPhone XR for 2 years. The deal was for the weekend only, but we went in on Monday after the deal. We were told in-store that a rep may be able to help us. We had talked to one earlier, but they said they could not help us with this deal as the code had expired. We called again and spoke with a rep called Rahim, at first he said he was also unable to give us the deal. I pestered him a bit then he finally relented and gave us the deal (the one from above). We were super happy, and I checked 3 separate times over the phone by verbally confirming our deal (55 dollars, 15gs and the phone for 2 years) and he said yes.
Fast forward a month later, we are getting billed for the full amount. We call in and talk to a rep, they cannot help us. We spoke to the supervisor (best they could do was give us 10 dollars off for 1 year). So we ask for a higher up, they promise to return the call within a week. 2 weeks later we call, since we’ve received no communication from freedom, and retell our entire story again…with the same result, another week later and still no calls. We feel like we were misled and wanted some justice. Anyone have any advice? We were thinking about speaking with the police since we feel like we were defrauded by freedom.
TL:DR Got lied to over the phone by the reps, signed up. Now getting charged 75 per month and locked into a contract. Any advice? Thinking of calling RCMP.