You will not have satisfactory service without both working VoLTE and B13 access, as emphasized in the thread summary.MrBear2019 wrote: ↑ Yes, I have the Galaxy A50 bought from Canada. It has all the bands covered, and is also in the matrix and has everything except LAA (and Dual Sim and E-Sim).
I'm not trying to call you or anyone out, but I've noticed that every time someone complains about Freedom (especially on Reddit), people come out in swaths asking the user to restart the phone, reset your SIM, and when that doesn't work, just say that "your phone probably doesn't have the bands (as @pjw918 did)" or "you didn't check the coverage properly." It never seems to be Freedom's fault. And in case anyone is wondering, Freedom does ask you for your phone and region when you try to buy their plans (even on chat), so it's not like they haven't checked already.
That's reality, not fanboyism. Follow those highlighted links in the thread summary for confirmation from Freedom's website.
You don't mention in your post whether you have working VoLTE (call stays on LTE).I've genuinely tried almost every troubleshooting step multiple times.
If not, did you follow the troubleshooting VoLTE link in the thread summary?
We don't know if B13 is provisioned in your area. You don't mention location.
There are other things that could be tried, including checking for correct APN & SMSC settings, but I'm done here.
It's discouraging for those of us who invest time and effort informing and trying to help others to be "called out" as making excuses for Freedom, as you did.