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Deal Fanatic
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Mar 3, 2002
9417 posts
3301 upvotes
puska83 wrote: @Webslinger sorry if I didn't give you enough credit
No apologies necessary, and I'm not terribly interested in receiving credit

I was just explaining.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Newbie
Nov 25, 2011
2 posts
Toronto
Hi Webslinger, I have followed your instructions configuring via the IP address and disabling ObiTalk; SP1 Service Status is registered, but the echo test failed with "there is no service to complete your call" and when I call out I have a dialtone but the call does not go through and I get a message "this account number is not valid"; In SIP credentials AuthUserName I have put the 11 digit phone number I received when registering with FPL and AuthPassword I used the PW when registering; can I assume that once I pay for the unlock key everything will work? I am planning to use FPL with Bria5. Thanks
Deal Addict
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Jul 15, 2003
3282 posts
754 upvotes
Ontario, Canada
harald.d wrote: Hi Webslinger, I have followed your instructions configuring via the IP address and disabling ObiTalk; SP1 Service Status is registered, but the echo test failed with "there is no service to complete your call" and when I call out I have a dialtone but the call does not go through and I get a message "this account number is not valid"; In SIP credentials AuthUserName I have put the 11 digit phone number I received when registering with FPL and AuthPassword I used the PW when registering; can I assume that once I pay for the unlock key everything will work? I am planning to use FPL with Bria5. Thanks
you are correct. you cannot use the OBI (or any ATA or any SIP app) with freephoneline until you have paid for the sip credentials. That's step #1.
Deal Fanatic
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Mar 3, 2002
9417 posts
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harald.d wrote: Hi Webslinger, I have followed your instructions configuring via the IP address and disabling ObiTalk; SP1 Service Status is registered, but the echo test failed with "there is no service to complete your call"
You will not be able to call other Obihai devices using their respective Obitalk numbers after disabling Obitalk Service. Additionally, the OBi Echo test will no longer work if you disable OBiTALK Service.
There's a related post over here: https://forums.redflagdeals.com/newegg- ... #p28508704.

If you want an echo test service, visit http://thetestcall.blogspot.ca/. That's a great, free service. You can call either the 416 or 250 numbers for free using Freephoneline. During the call, dial #. And then choose one of the options from 1 to 9. There’s a free echo test, DTMF test (check to make sure all your touchtone keys are recognized), Caller ID readback, etc.

If you just want an echo test, Freephoneline does provide one at (226)244-4444.

The OBi200/202 ATA setup guide for FPL that should be used is found here: http://forum.fongo.com/viewtopic.php?f= ... 805#p73839
and when I call out I have a dialtone but the call does not go through and I get a message "this account number is not valid"; In SIP credentials AuthUserName I have put the 11 digit phone number I received when registering with FPL and AuthPassword I used the PW when registering
After you pay $79.95+tax for the VoIP unlock key, your FPL SIP username and password can be found after logging in at
https://www.freephoneline.ca/showSipSettings.


Until you pay for the VoIP Unlock key, FPL will not work on an ATA, IP phone, or with third party software.
However, the free desktop app works without paying anything: https://www.freephoneline.ca/downloadDesktopApplication
Some prelimary setup advice for the desktop app can be found here: https://forums.redflagdeals.com/newegg- ... #p28415214 (I would also ensure you have the latest version of Java running for Windows)
I am planning to use FPL with Bria5.
I have no experience with Bria 5 and will be unable to assist you with it.

Also, only one (valid) FPL registration per account is allowed at any given time. The most recently registered device will ring for incoming calls. Others will not.
So, if you're expecting to use one FPL account simultaneously on an ATA and on a computer, you may encounter problems. Registration is required for incoming calls.
It's not required for outgoing calls.

Additionally, if you make more than more than 5 registration attempts within 5 minutes, you can be temporarily IP banned from the FPL proxy server being used (voip.freephoneline.ca, voip2.freephoneline.ca, or voip4.freephoneline.ca:6060). So if the ATA or IP Phone is rebooting a lot within 5 minutes (each time you reboot the ATA, it's trying to register again with FPL), you need to be aware of this potential issue.
If you've been temporarily IP banned on voip.freephoneline.ca, for example, switching to a different proxy server would help.

https://community.freepbx.org/t/trunk-s ... ca/22479/8
"As May 2013, our servers will rate limit REGISTER requests to a maximum of 10 requests per 5 minutes. Each authentication round usually consumes 2 requests (digest auth), so it is a fair number given our guidelines. Also, it does not affect INVITES (which are also authenticated)...

This rate limit is applied per IP address as our service is tailored to residential Canadian users (ADSL/Cable)."
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Jr. Member
May 28, 2004
147 posts
18 upvotes
I have Linksys PAP2 and was working fine until I got the new Rogers 1 gig modem I tried everything changing to voip4 but still cannot get any incoming phone calls. Anyone with working PAP@ with roger gig modem can help me in the setup
Deal Fanatic
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Mar 3, 2002
9417 posts
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Magambo wrote: I have Linksys PAP2 and was working fine until I got the new Rogers 1 gig modem I tried everything changing to voip4 but still cannot get any incoming phone calls. Anyone with working PAP@ with roger gig modem can help me in the setup
http://forums.redflagdeals.com/freephon ... #p26808549

Look at everything, from top to bottom, especially Step E (under hardware).

And follow the steps, step by step, slowly and carefully (in particular 1 to 13) towards the bottom of the post.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Addict
Aug 22, 2001
1097 posts
612 upvotes
Vancouver
AEmgee wrote: I noticed this issue several times recently when on hold for a very long time waiting for an incompetent CSR:
The elevator music would play for about 5-10 minutes, and then suddenly there would be no more sound. I thought I had been disconnected, but when I press "FLASH" on my phone it goes to dial tone (for 3-way calling), and then when I press "FLASH" again, I go back to the elevator music and the original connection is still there.

One time I was actually in the middle of talking and it happened. Again I thought I had been disconnected, but when I hit "FLASH" twice I got back to the conversation.

I use an OBI200.

Anybody else have this issue? Any idea why? Thanks.
This problem is getting worse and worse. Tonight it started to happen about a minute into a conversation and I had to "FLASH" back to the conversation repeatedly. The person with whom I was speaking said it sounded like music was playing in the background when my voice disappeared. The call never disconnected - I was just talking to myself without realizing it before I returned back to the conversation with the FLASH button (and yes, this problem is on various different handsets).

I should have pointed out earlier that I had been using an Obi110 for several months with the exact same setup (modem, router, etc) and settings (QoS, RTP, etc) without a single voice dropout. Now that I "upgraded" to the new Obi200 I am running into this problem. Any thoughts? I'm almost tempted to use the Obi110 again, now that Google Voice is apparently temporarily working again on stock firmware and now there is even third-party firmware.
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Mar 3, 2002
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AEmgee wrote: This problem is getting worse and worse.
1) Have you run the WinMTR test as mentioned over here when you're having this issue?
Have you tested for jitter?

2) What's your MOS Score during prime time (between 8 and 10 p.m.)? http://vac.visualware.com/index.html

3) Does the problem only happen during prime time?

4) Dial ***1. Enter the IP address you hear into a web browser
During a problematic call, navigate to Status-->Call Status (hit F5 or refresh during the call to update stats)

Take note of

Packets Late (Dropped)
Packets Lost
Packet Loss Rate
Packet Drop Rate
MOS

What's the MOS score?

5) You can also look at overall stats by navigating to
Status-->SP Services Stats-->RTP Statistics-->SP (FPL)
and yes, this problem is on various different handsets
Have you tried a corded phone connected (nothing wireless) to the back of the ATA?
The person with whom I was speaking said it sounded like music was playing in the background when my voice disappeared.
That's Freephoneline's Music on Hold (MOH). That happens whenever you put someone on hold (press flash).
If you want to listen to FPL's MOH, call your cellphone, and then put yourself on hold (press flash). That's normal and expected.

I should have pointed out earlier that I had been using an Obi110 for several months with the exact same setup (modem, router, etc) and settings (QoS, RTP, etc) without a single voice dropout.

That doesn't matter if your ISP is the problem, if you've never set QoS properly in your router for your ATA, if you haven't properly configured your ATA (proper Keep-Alive settings) using the PDF guide, or if your the NAT firewall in your router (possibly UPnP) is suddenly blocking the RTP (UDP) ports or becoming corrupted during the call.

What brand and model router are you using?

Netgear R7000 routers

Update firmware. Disable SIP ALG in this router. Then reboot modem, router, and ATA in that order. Then test again.
If you have a Netgear R7000 router, you may need to install third party XWRT-Vortex firmware. I recommend doing this anyway to obtain easy access to both UDP Unreplied and UDP Assured timeout settings. Afterwards, turn off the router and the ATA. Turn on the router. Wait for it to be fully up and running (including Wi-Fi). Then turn on the ATA. Download XWRT-Vortex here: http://xvtx.ru/xwrt/download.htm. In your router, navigate to Advanced Settings–>WAN–>NAT Passthrough–>SIP Passthrough. Change SIP Passthrough to “Enabled + NAT helper.” Click “Apply.”

I would switch router firmware to Xwrt-Vortex, regardless:
http://xvtx.ru/xwrt/index.htm
http://xvtx.ru/xwrt/download.htm (you need to download the zip file starting with "R7000").
For instructions, visit http://www.linksysinfo.org/index.php?th ... 000.71108/.
I do not accept responsibility for failed firmware updates.

Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be
difficult, if not impossible. Asuswrt-Merlin, third party firmware for Asus routers, does offer easy access to these two
settings, which are found under General–>Tools-->Other settings. In part, for this reason, I tend to use Asus routers
that work with Asuswrt-Merlin. However, my understanding is that third party Tomato firmware has these two settings
as well. So if your router supports Tomato firmware, that may be another option.
The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time is 120. I use 10 for UDP
Unreplied Timeout and 117 for UDP Assured Timeout.

Refer to the PDF guide. Page 23, pic on page 24, instructions on page 27 (step 10C to 10F) . . . if you haven't used the PDF guide to setup your ATA properly, you're wasting time.
These keep-alive settings are important for early netgear R7000 firmware versions. Also, if you're using VLAN, don't: https://forums.redflagdeals.com/newegg- ... #p28508697 (refer to the Asus VLAN section)
Any thoughts?
The capacity for audio to reach you is based on the RTP (UDP) audio stream reaching your ATA.


The UDP ports being used for RTP can be found by navigating to Service Providers-->ITSP Profile (FPL)-->RTP
Look at LocalPortMin and LocalPortMax.
The UDP port range is 16600 to 16798.


Most VoIP network admins would run packet captures over their network (some people use wireshark) to see whether the RTP audio stream is reaching the ATA in this situation, but that's too much work for me to step someone through. If you want help with that maybe try asking in the dslreports VoIP forum.

Reasons for the RTP audio stream not reaching your ATA include your ISP being congested in your area, other devices and/or programs using bandwidth in the background (especially torrenting), or an issue with your router (corrupted NAT association between the router and the ATA, UPnP problem involving NAT hole suddenly closing, faulty SIP ALG . . . but I doubt SIP ALG is the problem here). You can rule out your router being the issue by connecting the OBi200 directly to your modem and testing, provided that it's not a modem/router combo (if it is, it should be in bridge mode). Do not keep the ATA unprotected (without a firewall) after testing.

If you want an echo test service, visit http://thetestcall.blogspot.ca/. That's a great, free service. You can call either the 416 or 250 numbers for free using Freephoneline. During the call, dial #. Then choose option 3. You can test by talking to yourself for awhile.

Some people claim that setting an Obihai ATA's Ethernet port to 100Mbit (full duplex) makes the sun shine brighter (perhaps it will resolve some ethernet port compatibility issue):

Dial *** 0
Enter option 27 and press #
Press 1 to set a new value
Enter a value of 1
Press 1 to confirm/save
Hang up
Your ATA should reboot at this point.



After doing what you should be doing (including setting up your ATA properly using the PDF guide and properly enabling QoS for it), if you still have problems, try your OBi110.


If the OBi110 works properly, and provided you setup your OBi200 properly using the PDF guide located at http://forum.fongo.com/viewtopic.php?f= ... 805#p73839, then it stands to reason that your OBi200 may be defective. If it's still under warranty, contact Obihai support: http://www.obihai.com/supportTicketFormA. If they offer a replacement, chances are you'll have to pay to ship your defective ATA to them.
http://www.obihai.com/contact
I'm almost tempted to use the Obi110 again, now that Google Voice is apparently temporarily working again on stock firmware and now there is even third-party firmware.
You will lose T.38 fax protocol with FPL. If that doesn't matter to you, then using a OBi110 wouldn't be a big loss.

I've had an OBi202 for over 5 years and have never experienced the problem you're describing.
Last edited by Guest1284983 on Jan 30th, 2018 6:57 am, edited 7 times in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
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Mar 3, 2002
9417 posts
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I'm not having problems (I just tested incoming and outgoing) with my FPL account, but . . .


http://status.fongo.com/

"We are experiencing intermittent calling issues across all products. You may receive various error messages (line disconnected, not in service, etc.) when trying to call in or out; these messages are false. Engineering is investigating. - 2018-01-30 13:39"
Last edited by Guest1284983 on Jan 30th, 2018 1:51 pm, edited 1 time in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Banned
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Jul 17, 2008
11042 posts
3816 upvotes
Anyone knows if freephoneline is now blocking keep calling? (a long distance company provider). It doesn't work on my fongo app either (but fongo and freephoneline are the same company)
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Mar 3, 2002
9417 posts
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Messerschmitt wrote: Anyone knows if freephoneline is now blocking keep calling?
I'm not having problems calling Keep Calling’s access number.

But there's a problem affecting FPL/Fongo’s VoIP services right now:
http://status.fongo.com/

"We are experiencing intermittent calling issues across all products. You may receive various error messages (line disconnected, not in service, etc.) when trying to call in or out; these messages are false. Engineering is investigating. - 2018-01-30 13:39"


Oddly, I'm not encountering the issue they're referring to at the moment, but clearly they're aware of a problem.
Last edited by Guest1284983 on Jan 30th, 2018 2:00 pm, edited 1 time in total.
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Fanatic
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Mar 3, 2002
9417 posts
3301 upvotes
Problem is fixed:

"Service is available. We experienced intermittent calling issues across all products from 12:30-1:45PM EST (01/30). You may have received various false error messages when trying to call in or out during this time."

http://status.fongo.com/

Remember: proper device reboot order is always modem--->router (wait for it to be fully up and running)--->ATA or IP Phone
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.
Deal Addict
Aug 22, 2001
1097 posts
612 upvotes
Vancouver
Thank you for your assistance!
Yes, I definitely used your PDF guide to set up this Obi200 - step by step!
Webslinger wrote: Have you run the WinMTR test as mentioned over here when you're having this issue?
Have you tested for jitter?
I get about 70ms consistently to each server. This is when there is no obvious problem though.
Webslinger wrote: What's your MOS Score during prime time (between 8 and 10 p.m.)? http://vac.visualware.com/index.html
MOS score is 4.2
Webslinger wrote: Does the problem only happen during prime time?
No, it can happen at any time.
Webslinger wrote: Dial ***1. Enter the IP address you hear into a web browser
During a problematic call, navigate to Status-->Call Status (hit F5 or refresh during the call to update stats)
I have not yet been able to do this as I did not have a problematic call today.
Webslinger wrote: Have you tried a corded phone connected (nothing wireless) to the back of the ATA?
Unfortunately, I do not own a corded phone! I suppose I could borrow one!
Webslinger wrote: That's Freephoneline's Music on Hold (MOH). That happens whenever you put someone on hold (press flash).
If you want to listen to FPL's MOH, call your cellphone, and then put yourself on hold (press flash). That's normal and expected.
Why would my caller be put on hold without me doing it? Wouldn't the call just drop if the connection was poor enough?
Webslinger wrote: What brand and model router are you using?
Netgear R7000 running updated stock firmware.
Webslinger wrote: The UDP ports being used for RTP can be found by navigating to Service Providers-->ITSP Profile (FPL)-->RTP
Look at LocalPortMin and LocalPortMax.
The UDP port range is 16600 to 16798.
Mine was set as 16800 to 16998. I have now changed it as you instructed.
Webslinger wrote: Some people claim that setting an Obihai ATA's Ethernet port to 100Mbit (full duplex) makes the sun shine brighter (perhaps it will resolve some ethernet port compatibility issue):

Dial *** 0
Enter option 27 and press #
Press 1 to set a new value
Enter a value of 1
Press 1 to confirm/save
Hang up
Your ATA should reboot at this point.
Done.

I'm going to keep testing to see if I still get the problem after these minor tweaks.
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Mar 3, 2002
9417 posts
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AEmgee wrote: No, it can happen at any time.

I have not yet been able to do this as I did not have a problematic call today.

That suggests an ISP or QoS issue to me then, if the problem is random.
MOS 4.2
Should be okay. Below 4 is bad
Why would my caller be put on hold without me doing it?
You said you are putting the caller on hold by pressing flash. A few seconds after you press flash, the caller should hear music (FPL's Music On Hold).
Incoming audio drops out. You press flash, which puts the caller on hold. The caller hears FPL's MOH. You press flash again. The original call returns, and incoming audio returns.

If you're not pressing flash and the caller is hearing FPL's Music On Hold (MOH) that means something is happening that is putting your caller on hold.

I'm not sure why the ATA would be causing random hook flashes. Is your face accidentally hitting the flash button during the call?
I would try a wired telephone just to see if that makes a difference.

If the problem is random flashes (randomly putting the caller on hold, which would make sense if you're having to press flash to get the call back), then that's not an ISP or QoS issue. I have no clue what would be causing random hook flashes. Maybe some strange voltage issue or handset problem . . .
I've never encountered that. Maybe try asking at the dslreports voip forum.

This makes the issue the ATA, the handset, or something you’re doing (randomly pressing your face too hard up against buttons on the phone). Possibly some compatibility/voltage issue between the handset and the ATA . . . Not sure

I suppose another possibility is the ATA randomly requesting a new session INVITE or re-invite. But I have no clue why that would be happening.
Wouldn't the call just drop if the connection was poor enough?
If there's a huge ping spike for a long time during the call with no data being received at all, yes
Netgear R7000 running updated stock firmware.
I, personally, would switch to XWRT-Vortex (as described earlier) and adjust UDP timeouts as described in the PDF, but that's up to you.
Your router may not have anything to do with this specific issue. You can rule it out by connecting the ATA directly to the modem and testing (but be aware that while testing like that your ATA is unprotected).


If the problem is that the caller is being randomly put on hold, that's unlikely to be a router issue though. I would lean towards trying a wired phone where it's impossible to press buttons with your face or ear.
But I would still switch to XWRT-Vortex, regardless.

If the random hold problem never happens with your OBi110, then I would suspect your OBi200 is defective. Maybe see if another power supply helps. You should be able to tell whether the Obi110 power adapter is okay to use with the Obi200, for example by reading the specs on the plug.
Mine was set as 16800 to 16998. I have now changed it as you instructed.
Put it back to defaults. That's not the problem. I guess you have FPL setup on SP2.

SP1 RTP defaults are UDP ports 16600 to 16798. I was only mentioning them to show what the RTP stream’s UDP ports are if you were going to pursue using Wireshark to see what's going on with the audio stream.
During a call, navigate to Status-->Call Status-->Local RTP Address. You'll see your ATA's LAN IP address followed by a colon and a UDP port. That's the UDP port being used for the current call's RTP audio stream. The RTP audio stream might be coming from 208.65.240.165. You can also collect a log from an Obihai ATA yourself, but it's too much work for me to provide instructions for Wireshark and syslog. Again, if you want to pursue that, please ask at the dslreports voip forum or someone else.



Another thought crosses my mind: does anyone else live with you who likes to play pranks? It's trivial for someone to pick up another handset in the household and press flash during the call.
The caller on the other end would hear FPL's Music On Hold.

Try calling your cellphone using FPL. Then press "flash." Wait up to 5 seconds. Music should start playing on your cellphone. If that's what your caller hears, then somehow something is happening that is putting your caller on hold.

What doesn't make sense to me is that when you press "flash" to put an existing caller on hold, you should hear a dialtone (indicating that you can initiate another call)--unless you're answering an incoming call.
So, it seems to me you would recognize that you're pressing "flash", even accidentally, because you would hear a dialtone.

I'm out of further ideas. Pretty weird situation
Please do not PM me for tech support. I help out on the forums when I can. Thank you.
OBi200/202 Freephonline PDF guide (version 1.60) can be found here. OBi200 info can be found here. For OBi202 info, click here.

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