Frustrated with Walmart.ca customer service
Heres the story..
Placed an order online on March 20th, estimated arrival to local Walmart was April 8th.
Called April 8th to make sure because tracking isn't really traceable. Rep said they will get back to me in 2 business days. Nothing.
Called again and now they escalated and asked 2 more days. Nothing.
Went to the online chat, maybe they have more access. Told me they will get back to me in 24 hours, top priority. Nothing.
Went on chat again, rep said I'll have an update in 24 hours for sure.. you guessed it, nothing.
Decided to call again and was told to wait 4-5 business days for an update. Got upset, asked to cancel, rep said it's against his policy. Asked for a supervisor who said no cancellations, and I'll get an update in 24-48 hours.. Nothing.
So far no updates on tracking page (only says Ordered, not even Shipped). No updates from anyone and definitely no parcel.
Need your advise on what do to.. Is there anyone else I could contact to check where is my parcel?