Shopping Discussion

Future shop

  • Last Updated:
  • Dec 11th, 2014 12:46 pm
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Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga

Future shop

I went to future shop and i bought camera and i came home

i changed my mind and went to the same store to return the camera .....and they are saying the serial numbers do not match ...they are saying this is the camera they sold me.....


Anything i can do guys?
30 replies
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
I went to future shop and i bought camera and i came home

i changed my mind and went to the same store to return the camera .....and they are saying the serial numbers do not match ...they are saying this is the camera they sold me.....


Anything i can do guys?
Deal Expert
Jun 30, 2006
21132 posts
9788 upvotes
Toronto
Did you verify that the serial numbers don't match? Is it the same model camera?
Member
User avatar
May 22, 2013
466 posts
41 upvotes
If it was a brand new box (sealed and unopened), then they maybe right.
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
i checked after i got the camera.....
Deal Addict
Dec 12, 2010
2173 posts
626 upvotes
Toronto
This happened to us at FS with an open box 3DS XL. It was supposed to come with a pre-installed game but it wasn't there (apparently it was wiped when it was originally returned), so we returned it and the serial numbers didn't match for some reason.

We got the return with no problems but so many mistakes in that story.
Deal Expert
Aug 22, 2011
41802 posts
30056 upvotes
Center of Universe
The serial number of the box and receipt, or the serial number on the camera itself?
Deal Addict
Apr 30, 2002
1738 posts
144 upvotes
North
sskandes wrote: I went to future shop and i bought camera and i came home

i changed my mind and went to the same store to return the camera .....and they are saying the serial numbers do not match ...they are saying this is the camera they sold me.....


Anything i can do guys?
"Why is the detected serial number different from the one on my camera/box?
Confusingly, some manufacturers store an "internal" serial number in the exif data which is different from the one you can see on the packaging or on the camera itself."

Source: http://www.stolencamerafinder.com/howitworks.jsp
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
the manager at the store is saying everything is right on their side
Banned
User avatar
Jun 2, 2009
2738 posts
181 upvotes
Toronto
So are they saying you swapped out the new camera and put in an old one? I didn't know they even checked serial numbers...was everything properly sealed when you bought and returned it?
Idle hands are the devils playthings
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
yeah thaats what they are saying........ it boils my blood when someone says I did something when I didnt
Deal Addict
User avatar
Aug 20, 2010
2611 posts
405 upvotes
Toronto
If its indeed the same camera they sold you, then you have to be firm and demand a refund. It may help if you talk to the same sale associate that sold it to you. May have to complain to HR.
Deal Addict
Feb 28, 2004
3807 posts
757 upvotes
Vancouver
Since when did BBFS started to record SN on the receipt?
Deal Expert
Jun 30, 2006
21132 posts
9788 upvotes
Toronto
importpsycho wrote: Since when did BBFS started to record SN on the receipt?
They record serials numbers on all electronic purchases to prevent fraud.
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
and they think - my situation is fraud and I am not accepting it....
Deal Addict
User avatar
Dec 9, 2005
3901 posts
2190 upvotes
Ontario
fatal15 wrote: If its indeed the same camera they sold you, then you have to be firm and demand a refund. It may help if you talk to the same sale associate that sold it to you. May have to complain to HR.
Agreed.

It's just another one in a litany of reasons to not buy from Future Shop & Best Buy. They "pretend" to care about the customer, but the only aspect they care about in terms of the customer is taking their money.
Kaboom! Kaboom! KABOOM!
Newbie
Jan 23, 2014
85 posts
4 upvotes
Mississauga
I did..... they are saying if serial numbers do not match...end of story
Deal Fanatic
User avatar
Jul 29, 2005
9295 posts
3156 upvotes
Mississauga
Did you pay by credit card? If so, submit a complaint to cc company.

Was it a new or refurbished camera?

Was the package opened when you bought it?
My food blog - Reggie The Food Critic.

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