Futureshop pricematch is SCAM.
http://www.visions.ca/catalogue/categor ... &sku=PSW10
http://www.futureshop.ca/fr-CA/product/ ... 9cba32fr02
Knowing FS was selling it 300$ vs 98$ at Visions, it would have been 78$ at futureshop, a great deal!
I read the FS Lowest price guarantee twice to make sure they wouldn't find any excuse to refuse to pricematch.
The seller to who I speak with asked to his manager to handle the situation as there was a big price difference. Up to now, everything is fine.
But, the manager said when seeing the price: We cannot pricematch this.
I asked why, as they have the Lowest price guarantee policy. After that, he started looking on visions.ca website to find any error.
He said: Well, don't forget that you need to add shipping price to your order...
I said: The shipping is free @ Visions.ca
He said: Well, the warranty is probably not valid...
I said: It's an authorized dealer, full 5 years warranty on the product.
Now embarrassed, he started looking for small prints or any other thing that could have gived him a reason to refuse PM.
He didn't find anything, so he told me: Well, there's no Visions store in Québec, so out of luck I can't PM.
I said what? Futureshop is a national banner. So you're telling me that if I would be in another province, they would have PM me but as I'm living in Qc, it's not working?
He said yes.
I said: It's not written anywhere in your policy and that he was lying to me. (I didn't have the policy with me, unfortunately.) That it's really nice to have a policy that they can apply ONLY when THEY want. (When it's nowhere stated in their policy)
When I was back home, I called futureshop customer service and they confirmed they should have PM it. The offer was 100% valid and FS should PM visions.ca as it was in their list of price-matching stores.
I'm so pissed about this "manager" who's lying to customers and NOT honoring their policies.
I mean, if you have a Price Match policy, YOU ARE TAKING A RISK. If you CAN'T handle the risk, DON'T OFFER IT!
What a big scam.