Home & Garden

Gas Fireplace repair

  • Last Updated:
  • Feb 12th, 2022 10:18 am
[OP]
Newbie
Oct 28, 2008
64 posts
10 upvotes

Gas Fireplace repair

25 year old Napoleon fireplace won’t ignite.
Willowdale area.
Can anyone recommend someone who repairs older gas fireplaces?
Thanks
17 replies
Deal Addict
Nov 6, 2014
1134 posts
1982 upvotes
0 downvotes (Maple,O…
It's like a very easy fix to open up the glass, find the thermopile and clean it with a wire brush or fine sand paper is all you need. Google thermopile fireplace for a picture to find the part you're looking to identify. Shouldn't take more than 15 minutes.

Sorry, can't recommend a service provider as I did this as a DIY repair which fixed the issue.
Deal Fanatic
Jul 7, 2017
7871 posts
3717 upvotes
SW corner of the cou…
Won't ignite or won't stay lit? Just the pilot or the burner?
I smile when I see container ships sailing past my house laden with stuff made in China
Deal Fanatic
Jul 7, 2017
7871 posts
3717 upvotes
SW corner of the cou…
confusia wrote: The burner
Assuming the pilot light is on...

1) Could try shorting the wires at the thermostat to see if it ignites.

2) If not above, it may be the regulator or whatever controls gas to the burner, and cold easily be the transformer that sends power to the thermostat (I assume there's power from somewhere).

3) Before calling for service, check if the On/pilot/Off switch is indeed set to On!
I smile when I see container ships sailing past my house laden with stuff made in China
Deal Addict
Jan 11, 2007
3610 posts
568 upvotes
Mississauga
how much should a gas fireplace cleaning cost and are there any recos? i had one HVAC guy offer to do it for $250
[OP]
Newbie
Oct 28, 2008
64 posts
10 upvotes
Rogers internet/phone/cable
My offer ended and current best rate is 33% higher for year. This was from customer retention.
Anyone having similar experience?
I am not on ignite but they tell me the new monthly rate is for current setup or ignite. (I would have to pay an installation fee for ignite)
Deal Addict
Jan 19, 2008
1484 posts
1200 upvotes
Etobicoke
confusia wrote: Rogers internet/phone/cable
My offer ended and current best rate is 33% higher for year. This was from customer retention.
Anyone having similar experience?
I am not on ignite but they tell me the new monthly rate is for current setup or ignite. (I would have to pay an installation fee for ignite)
Fireplace...then internet...what the heck?
Deal Addict
User avatar
Nov 30, 2005
1812 posts
1400 upvotes
Ottawa, ON
xxxray wrote: Fireplace...then internet...what the heck?
His fireplace won't ignite because he doesn't have Rogers Ignite internet, makes perfect sense to me.
Deal Expert
User avatar
Sep 1, 2005
16675 posts
11400 upvotes
Markham
confusia wrote: Rogers internet/phone/cable
My offer ended and current best rate is 33% higher for year. This was from customer retention.
Anyone having similar experience?
I am not on ignite but they tell me the new monthly rate is for current setup or ignite. (I would have to pay an installation fee for ignite)
Guess your profile name CONFUSIA maker sense.

JK. LOL. No worries.
We're all bozos on the bus until we find a way to express ourselves...

Failure is always an option...just not the preferred one!
Deal Guru
User avatar
Mar 13, 2004
12628 posts
4238 upvotes
Ontario
I believe @newlyborn which is one of the highly recommended HVAC companies here on RFD does do fireplaces. Send him a msg and ask.
confusia wrote: 25 year old Napoleon fireplace won’t ignite.
Willowdale area.
Can anyone recommend someone who repairs older gas fireplaces?
Thanks
Jr. Member
Sep 25, 2007
168 posts
116 upvotes
GTA
dreaderus wrote: how much should a gas fireplace cleaning cost and are there any recos? i had one HVAC guy offer to do it for $250
I paid $130. The Fireplace Stop, up in Schomberg, does a lot of fireplace service / sales (we're considering upgrading our 20+ year gas, but decided to have it cleaned to use for this winter). We recently moved in, and the glass was almost fully white - the previous owners had never cleaned it, from what I could tell. Full of dust and even some leaves had worked their way in through the vent.
Jr. Member
Feb 22, 2008
153 posts
29 upvotes
We lived in our previous house for 10 years and of course the fireplace didn't work as we were selling it. Had a few people check it to no avail.

I called up one place and he asked me if I checked the battery. I'm like, what battery is in my fireplace....sure enough I pulled the gas switch out and there was a AA battery to power the gas switch and turn the gas on.

So ummm, check your battery.
Deal Expert
User avatar
Sep 1, 2005
16675 posts
11400 upvotes
Markham
maasai wrote: We lived in our previous house for 10 years and of course the fireplace didn't work as we were selling it. Had a few people check it to no avail.

I called up one place and he asked me if I checked the battery. I'm like, what battery is in my fireplace....sure enough I pulled the gas switch out and there was a AA battery to power the gas switch and turn the gas on.

So ummm, check your battery.
That's funny. We go looking for the genius repair and someone steps up and says "did you check the battery?" LOL

Reminds me of a story about a PC I bought. Plugged everything in and I couldn't get the PC to adjust the brightness on the monitor. I was pushing the button on the monitor and it did nothing so I called tech support and after reboots, reinstalls, checking control panel|display etc nothing would worked. Suddenly something on the monitor seemed to work as I was pressing it. Turns out the "button" wasn't a button, it was a "roller ball" of sorts and you have to roll the ball to change the brightness. Duh.
We're all bozos on the bus until we find a way to express ourselves...

Failure is always an option...just not the preferred one!
Deal Addict
User avatar
Jun 5, 2010
2350 posts
5116 upvotes
Ontario
Elendil wrote: I paid $130. The Fireplace Stop, up in Schomberg, does a lot of fireplace service / sales (we're considering upgrading our 20+ year gas, but decided to have it cleaned to use for this winter). We recently moved in, and the glass was almost fully white - the previous owners had never cleaned it, from what I could tell. Full of dust and even some leaves had worked their way in through the vent.
I had heard some good things about this place. But for a week I tried calling them every day last summer, I always got told to speak to one specific guy. Who was either never there, and would call me back shortly. He did eventually call me back 2 weeks later, after I had already found someone else to fix my fireplace...
Jr. Member
Sep 25, 2007
168 posts
116 upvotes
GTA
Skilas wrote: I had heard some good things about this place. But for a week I tried calling them every day last summer, I always got told to speak to one specific guy. Who was either never there, and would call me back shortly. He did eventually call me back 2 weeks later, after I had already found someone else to fix my fireplace...
Yeah, I won't lie - they seem to be busy, and it took a couple weeks to get a tech out. In the end, though, I wasn't in a rush so I was fine waiting (given it was peak cold season).
Deal Guru
Jan 25, 2007
11452 posts
6636 upvotes
Paris
Our Napoleon fireplace is cooked as the thermopile is burned right off. Had a heck of a time getting the parts, including going to Napoleon/Wolf Steel in Barrie directly. Ended up finding them on amazon delivered this week.

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