Cell Phones

Great experience today with Samsung chat (requested unlock code)

  • Last Updated:
  • May 16th, 2020 2:40 am
[OP]
Deal Expert
User avatar
Apr 16, 2002
20435 posts
21554 upvotes
Toronto

Great experience today with Samsung chat (requested unlock code)

Got given a Samsung Galaxy S8 Plus. Network locked to Freedom. Decided to try the Samsung Live Chat feature on their website.

https://www.samsung.com/ca/support/

Everything went so smoothly. Here is chat transcript

Mickey: Hi, thank you for contacting Samsung Canada support. How may I assist you today?
sprung: hi there, I need unlock please for an old Samsung Galaxy S8 Plus
Mickey: Let me help you in this regards.
Mickey: Could you help me with the IMEI number of the phone?
Mickey: You can find it at settings>>about phone>>IMEI number.
sprung: sure. XXXXXXXXXXXXXX
Mickey: Thank you.
sprung: you're welcome
Mickey: Could you help me with the purchase store name where you've purchased this watch?
sprung: oh it is a phone, not a watch. Freedom Mobile. Used to be called Wind Mobile
Mickey: Sorry for the typo.
Mickey: Thank you for the information.
sprung: no worries
Mickey: Is the phone still in contract with the previous carrier?
sprung: nope. contract ended about 1.5 years ago.
Mickey: Okay.
Mickey: Are you trying to insert new SIM in the phone?
sprung: yup. it is prompting for SIM network unlock PIN
Mickey: Thank you for the information.
Mickey: Let me check the unlock code for you.
sprung: excellent, thanks
Mickey: I'm sorry for the delay. I'll be right with you.
sprung: ok
Mickey: Please follow the steps below:

1. Disable the wifi of the device first.

2.Turn OFF the phone.

3. Insert the new sim in it.

4. Turn ON the phone.

5. Enter the code if it prompts.

Here is the code: 37151462.
Mickey: Let me know once you are done.
sprung: ok trying it now. hold on please
Mickey: Please go ahead.
Mickey: I will be hear with you.
sprung: that worked great. thanks
Mickey: Perfect!!
Mickey: Do you have anymore queries that I can assist you with?
sprung: have a wonderful day. appreciate all the assistance. that's it for now.
Mickey: If I was helpful, you can fill the survey at the end of the chat.
Mickey: Thank you for chatting with Samsung Canada support.

Anyhow, in case anybody else struggling to unlock a Samsung phone figure this may help them out.
Things changed now that I’m a father, I can’t live my life a quarter mile at a time anymore.
5 replies
Deal Fanatic
User avatar
Sep 19, 2006
8520 posts
3350 upvotes
Toronto
Electric Light Bulb Genius
Sharing is Caring - Without people sharing info, these forums would not exist and no one would benefit from it. Don't be selfish.

They really need to show who downvotes so we can find out the mofus is
Member
Mar 8, 2006
317 posts
85 upvotes
Vancouver
Worked on my s8 that I was gonna use as a backup phone

thanks
Deal Addict
Dec 20, 2015
2927 posts
1388 upvotes
Toronto, ON
sprung wrote: Got given a Samsung Galaxy S8 Plus. Network locked to Freedom. Decided to try the Samsung Live Chat feature on their website.

https://www.samsung.com/ca/support/

Everything went so smoothly. Here is chat transcript

Mickey: Hi, thank you for contacting Samsung Canada support. How may I assist you today?
sprung: hi there, I need unlock please for an old Samsung Galaxy S8 Plus
Mickey: Let me help you in this regards.
Mickey: Could you help me with the IMEI number of the phone?
Mickey: You can find it at settings>>about phone>>IMEI number.
sprung: sure. XXXXXXXXXXXXXX
Mickey: Thank you.
sprung: you're welcome
Mickey: Could you help me with the purchase store name where you've purchased this watch?
sprung: oh it is a phone, not a watch. Freedom Mobile. Used to be called Wind Mobile
Mickey: Sorry for the typo.
Mickey: Thank you for the information.
sprung: no worries
Mickey: Is the phone still in contract with the previous carrier?
sprung: nope. contract ended about 1.5 years ago.
Mickey: Okay.
Mickey: Are you trying to insert new SIM in the phone?
sprung: yup. it is prompting for SIM network unlock PIN
Mickey: Thank you for the information.
Mickey: Let me check the unlock code for you.
sprung: excellent, thanks
Mickey: I'm sorry for the delay. I'll be right with you.
sprung: ok
Mickey: Please follow the steps below:

1. Disable the wifi of the device first.

2.Turn OFF the phone.

3. Insert the new sim in it.

4. Turn ON the phone.

5. Enter the code if it prompts.

Here is the code: 37151462.
Mickey: Let me know once you are done.
sprung: ok trying it now. hold on please
Mickey: Please go ahead.
Mickey: I will be hear with you.
sprung: that worked great. thanks
Mickey: Perfect!!
Mickey: Do you have anymore queries that I can assist you with?
sprung: have a wonderful day. appreciate all the assistance. that's it for now.
Mickey: If I was helpful, you can fill the survey at the end of the chat.
Mickey: Thank you for chatting with Samsung Canada support.

Anyhow, in case anybody else struggling to unlock a Samsung phone figure this may help them out.
Did you at least fill out the survey at the end to show your appreciation for Mickey Mouse?
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Deal Fanatic
User avatar
Dec 28, 2007
7228 posts
3541 upvotes
Alberta
Samsung Chat has been great for me also. Got my old work phone unlocked with no problems and the person on the other end was super nice and waited to make sure the code worked.
Jr. Member
Nov 24, 2016
142 posts
86 upvotes
Vancouver
Rogers told me some bullshit about how they couldn't unlock phones for non-customers. Samsung provided me an unlock code for a Galaxy S8 within minutes. They didn't even ask me what carrier the phone was with.

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