Investing

Great West Life - atrociously poor customer service

  • Last Updated:
  • May 27th, 2019 11:57 am
[OP]
Newbie
Dec 14, 2008
72 posts
5 upvotes
Brampton

Great West Life - atrociously poor customer service

doesn't matter when you call, the recorded message will be
"Our call volume is higher than normal , your call is very important to us , please stay on the line ...."
You will wait 5 - 20 minutes

Transferring over a life insurance policy taken out by Dad when I was a kid to me.
The original agent has long since passed.
No tax implications , an old policy is grandfathered in . The good part.

Form was faxed in 8 months ago for automatic withdrawal from my account
Sure enough , it wasn't taken out. Past due . Yet another call on Wednesday morning. Friday morning , the premium still not taken out of my account.

Can't recommend the company . Don't know how they stay in business.
2 replies
Deal Addict
User avatar
Jan 19, 2007
1064 posts
491 upvotes
Torontario
Now Manulife customer service has a competitor in the worst service award.
[OP]
Newbie
Dec 14, 2008
72 posts
5 upvotes
Brampton
Called again this morning.
Go through all the checks - DOB, same bank account etc.
put on hold several times

"It takes 10 days to activate ..... but money will be taken out of your account"

smh

Top