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[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto

GTA Telecom

Seems to be a relatively new Internet Access and Home Phone provider: GTA Telecom

Anybody signed up with them or heard any reports about them?
Last edited by Jimbobs on Mar 24th, 2021 12:30 pm, edited 1 time in total.
29 replies
Deal Addict
User avatar
May 2, 2010
3843 posts
3389 upvotes
Markham
Good find. Also want to know about its services.

The more ISP the better the price due to competition, I suppose.

CarryTel and CanNet are currently competing in Ontario.
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
Decided to TOFTT and ordered a 75/10, unlimited, Rogers Cable-based service from them. $39.95 a month, "free" modem with $59 deposit, $15 shipping.

The order process was relatively easy. Appointment time was confirmed, modem shipped and arrived prior to installation appointment.

Tech arrived within appointment window (this morning), realized that he would have to run new cable drop to house so he left, saying that he'd have to "talk to his company". Waiting for update either from him or from GTA Telecom. I'll update here when something happens.

UPDATE: New installation here this morning by Wireconn (Rogers contractor) and service is now up and running. It's nothing close to 75/10 but is considerably better than the previous ADSL service.
Deal Addict
Apr 27, 2010
1536 posts
357 upvotes
How is it after a month of service? The speed still close to 75/10?
1x$36 Zoomer Plan with 2GB + Unlimited Call and Text
1x$45 Zoomer Plan with 4GB + Unlimited Call and Text
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
timeoninternet wrote: How is it after a month of service? The speed still close to 75/10?
Apologies for the delay in responding! The speed has never been close to 75/10.

Just did two speedtests from a wired PC with minimal wireless activity. Here are the results:

Ping/Down/Up
80/53.88/9.55
13/52.69/4.79

Interestingly, the provider is recognized as Altima Telecom so presumably GTA Telecom is a reseller of Altima.
Deal Fanatic
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Oct 16, 2008
9322 posts
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Maple
Not bad from my location. Currently with TSI 100/10 $64/month. Love TSI for their CS and reliability.

Cable internet 150/10 $50/month
I hate to speculate. I hate to forecast. I am just proactive.
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
teoconca wrote: Not bad from my location. Currently with TSI 100/10 $64/month. Love TSI for their CS and reliability.

Cable internet 150/10 $50/month
This thread is about an Internet Access provider called "GTA Telecom".
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Just bumping this - in Etobicoke and considering GTATelco's 75/10 unlimited package. Anyone have experience with this provider?

https://gtatel.com/shop/cable-75

For Mimico area. Really hard to find reviews on GTATel but the package price is pretty darn good. The 150/10 is only $49.95 too. I'm currently with Teksavvy paying almost $60/mo for cable 30/5 unlimited.
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
dubplatepressure wrote: Just bumping this - in Etobicoke and considering GTATelco's 75/10 unlimited package. Anyone have experience with this provider?

https://gtatel.com/shop/cable-75

For Mimico area. Really hard to find reviews on GTATel but the package price is pretty darn good. The 150/10 is only $49.95 too. I'm currently with Teksavvy paying almost $60/mo for cable 30/5 unlimited.
I'm still with them and quite happy in most respects. I believe they are a reseller of Altima Telecom who in turn are a reseller of Rogers (for cable service in Toronto). Other than a couple of calls during the installation, I have only contacted them once about an outage. It turned out to be an area outage due to a Rogers issue.

Just did a speedtest and got 32/10 and 25ms ping so a bit away from the 75/10 service I'm supposed to have. However, this may be related to an old router I'm using here. It would be interesting to plug directly into the cable modem and try again (maybe later).
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Thanks for the review. Interesting about the speed - the one thing that TS is good for is I pretty much always get close to 30/5 on speed tests. I am going to try out the 150/10 and see how it goes.
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Came to about $130 with the modem rental, etc. Put the order through on the 13th, got a call later that day confirming, then another one today to confirm the install date and time. Modem is now being shipped en route. Seems good so far - hoping I get at least somewhat close to 150mbps.
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
dubplatepressure wrote: Came to about $130 with the modem rental, etc. Put the order through on the 13th, got a call later that day confirming, then another one today to confirm the install date and time. Modem is now being shipped en route. Seems good so far - hoping I get at least somewhat close to 150mbps.
Good luck and let us know how it goes.
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Will do - modem shipped Monday and is scheduled for delivery today. Also got confirmation on Monday of installation date & time of this coming Sunday the 22nd from 11am to 2pm. I had mentioned any day soon-after the 21st so they hit the mark there.
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Small update:

Getting the Rogers installer to come by was a bit of a pain. In summary, he had to run a line from the house to the cable box in the neighbour's front yard. He said that it was a 2-person job and that they've have to reschedule it. Fine. That was Sunday, appointment 11am-2pm. I get a phone call from GTATel asking about my availability for Tuesday, I say Tuesday evening, they say ok. They also say they need written permission to install the cable line into the home from the homeowner. I say ok - no problem. I get an automated email from GTATel later that day saying the new appointment time is scheduled for Tuesday morning from 9am-12pm - wrong time. I email them back (because they don't actually have an inbound service phone number) and say I can't make that time, but can make the evening appointment of 5pm to 8pm that day (Tuesday). I then get an automated email saying I've been booked for Wednesday (wrong day) between 5pm and 8pm (unconfirmed time) for cable installation. Fine. Whatever. I had plans but I can postpone them. I email them back because I want more information on what exactly they need written permission to do. I get the same level 1 girl who calls me back and literally goes through 3-4 complete guesses as to why I need this written permission - 'it's probably the superintendent that needs it', 'It's for permission to get into the cable/box room in your building', etc.... They clearly didn't even know it was a house. After some persuasion, I finally managed to get her to concede she does not know and needs to forward this to someone who does. I get a call back from someone else later that day (did not answer, left a message on my VM) saying it's just a standard installation. No callback number, no name given. Whatever, fine.

Technician comes on Wednesday evening, checks the job out, says it's a 2 person job. Nothing on the word order says it's a 2 person job - no notes from previous technician. Wonderful. I ask who I can call to file a complaint, he says no one because I'm not a Rogers customer, so there's literally no way I can file a complaint. 3rd party providers....

Thankfully, the technician was a good chap, and ran a temporary line from the back of our house up over the roof, around the chimney stack, through the air, across and through the neighbour's tree, down to the cable box. Boom, internet. He then says he's order the ground crew to bury the line, but it usually takes about a month to get them.

So that was that, we now have internet. I'm using the standard modem/wifi that ships when you rent one from GTATel. The wifi range is absolute garbage on it, even using the 5ghz band (tried testing both) but I am hitting 20mbps - 75 mbps on speed tests, but I haven't hardwired it and tested it yet. That'll come this weekend when I have more time.
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
dubplatepressure wrote: Small update:
...
I seem to remember having similar issues with my installation. First tech came, had a look and said it was a two-man job as there was no prior cable installation to my property. I had explained this to GTA Telecom prior to ordering but the tech said there was no note of this on his paperwork. It took a few days to re-arrange the installation but the next crew got it done pretty quickly. Communication with GTA in between visits was very odd with nobody seeming to know what was going on with my order.

Also, I had one outage and dealing with GTA on that was also very odd. Initially the rep didn't seem to know anything but, after a few minutes on hold, came back and told me it was due to a Rogers area outage.
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Very similar to the experience I had.

Just had a chance to run some speed tests on a wired connection - though I'm also on my work VPN with some monitoring windows open and streaming a bit of music:


Speedof.me:
1. 22 down / 14 up
2. 15 down / 8 up
3. 12 down / 5.5 up / 33ms

Fast.com:
1. 100 down / 15 up / 21ms
2. 110 down / 13 up / 25 ms
3. 120 down / 15 up / 20 ms

Not really sure why there's such a huge discrepancy between the two - probably server location related.
Jr. Member
Jun 5, 2007
178 posts
9 upvotes
Just another quick update for those who want to know... Their internet speeds have been good at 150mbps down. Their default modem + wifi router is pure garbage, so had to get a real one.

However service is absolutely the most atrocious I've ever encountered. They don't have a tech support phone line so the only way to report issues is to email. Which you could do if you had internet. Which you probably you don't if you're submitting a ticket. So there's that. Then when you do email them, they really slow and unresponsive, very poor communicators, and they dont even check with you when scheduling support calls through Rogers. In fact they didn't even tell me they were trying to schedule a serive call (this happened twice), they said they were looking into it one day and the next they sent me a service appointment during a weekday for a window they (or Rogers) just chose and assumed I would be available for. Surprise!

So... I'm nearly at the point of saying to hell with this. I've now not had internet for almost 2 days running now and they've "scheduled" me for a service call for Monday at 12-2pm of which I cannot be at home for... So I have to arrange another time, which is likely to take days just to schedule.

Brutal.
Newbie
Aug 1, 2014
82 posts
16 upvotes
Mars
Anyone else tried GTA Telecom ??... I am looking at their internet/cable service in the GTA.. I asked them who is their backbone and they do not know!.. their sale folks have no idea ..

Who are these GTA Telecom guys?
[OP]
Deal Fanatic
Nov 1, 2006
8722 posts
2594 upvotes
Toronto
cb900f2 wrote: Anyone else tried GTA Telecom ??... I am looking at their internet/cable service in the GTA.. I asked them who is their backbone and they do not know!.. their sale folks have no idea ..

Who are these GTA Telecom guys?
They appear to be resellers of Altima Telecom services. They are useless at customer support so if you end up needing to contact them, good luck. If you're looking for a non-critical service and are in an area well serviced by Rogers, you're probably OK. Otherwise, use somebody else. I'm still with them, BTW.
Deal Addict
Aug 21, 2007
3040 posts
3006 upvotes
Considering switching to them but wonder how consistent are their speeds? Do they throttle? Do they slow down at peak times?

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