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*GUIDE*: What to do when Future Shop / Best Buy refuses to Price Match DELL.ca!

[OP]
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May 27, 2007
15717 posts
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Toronto

*GUIDE*: What to do when Future Shop / Best Buy refuses to Price Match DELL.ca!

So are you tired of being rejected by Future Shop or Best Buy with their BS excuses when you tried to price match something from [rfdlink=55]Dell.ca[/rfdlink]?
FS / BB CSRs:

"We dont price match [rfdlink=55]Dell[/rfdlink] because:
1. they do not have a 'physical store'
2. they dont offer next day shipping
etc..."



In this guide, I will provide you with the necessary tools on how to successfully price match [rfdlink=55]Dell[/rfdlink] without the need to raise your voice and argue with useless CSRs! :)


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TOOL #1: E-mail from Future Shop Headquarters explaining their policy for [rfdlink=55]Dell[/rfdlink] Canada

Print this off if you're heading to Future Shop!
I think this should be enough. =)

Image
Link: https://dam-img.rfdcontent.com/camo/254e483d14e29d85a5b0eeaf06e9ae233d029c63/687474703a2f2f696d673233342e696d616765736861636b2e75732f696d673233342f3934352f66736871656d61696c6676332e6a7067


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TOOL #2: E-mail from Best Buy Headquarters explaining their policy for [rfdlink=55]Dell[/rfdlink] Canada

Print this off if you're heading to PM [rfdlink=55]Dell[/rfdlink] at Best Buy! :)

Image
Link: http://img690.imageshack.us/img690/6859 ... policy.jpg


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TOOL #3A: Proof that [rfdlink=55]Dell.ca[/rfdlink] offers Next Day Shipping (at least sometimes ;) ):

Print this off too! :D
Note the Order Date and Ship Date.

Image
Link: https://dam-img.rfdcontent.com/camo/48c64c26dff782c9f5036f245f33f94d0a3cee2b/687474703a2f2f696d673233342e696d616765736861636b2e75732f696d673233342f333239312f64656c6c6e6473696f352e6a7067


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TOOL #3B: Purolator tracking proves that [rfdlink=55]Dell.ca[/rfdlink] offers Next Day Delivery (sometimes):

You shouldnt need to use this, Tool #1 / #2 should be sufficient!

Image
Link: https://dam-img.rfdcontent.com/camo/50acd3ff43792872ba1ed15dcdfbcd76e5345d5a/687474703a2f2f696d673234382e696d616765736861636b2e75732f696d673234382f3936382f64656c6c6e64646963392e6a7067


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If they still refuse to PM... then now you can raise your voice or take down the store # and the manager's name and file a complain with FS Headquarters by:
General Inquiries: If you have further questions, please contact us directly:

By phone: 1-800-663-2275

By email: service@futureshop.com

By mail:
Future Shop Canadian Headquarters
Customer Support Dept.
8800 Glenlyon Parkway,
Burnaby, BC V5J 5K3


Happy Price Match-ing! :D




"Thank You" Button is appreciated if you have benefited from this thread. :)
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77 replies
Newbie
Oct 19, 2008
6 posts
Nicaragua
this is really helpful
i've been trying to pricematch dell stuff with futureshop for years
and now finally i can! :D :) :lol: :razz: :cheesygri :!:
Deal Fanatic
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Apr 23, 2007
9634 posts
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LOL owned!
**sticky please**
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Deal Addict
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Nov 15, 2008
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All stores should have a NO BS policy :D
Deal Addict
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Nov 29, 2004
3888 posts
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in the pic shows next day shipping, not delivery.. or does FS pm base on NDS and not NDD?
Selling TVPad2 $180. PM Me.
[OP]
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May 27, 2007
15717 posts
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Toronto
StoneColdWhat wrote: in the pic shows next day shipping, not delivery.. or does FS pm base on NDS and not NDD?

Before I was told it's NDShipping ("Order today, ship overnight"). Doesnt have to be NDDelivery.

But I got it on the 4th anyways, I can provide you with a screenshot of the tracking from Purolator. ;)


EDIT: Added it. You shouldnt need it though. the e-mail is enough, dont see why they would want to get in trouble with HQ. haha
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Deal Addict
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Jan 17, 2006
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the links to the pictures don't work anymore
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Deal Addict
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Dec 9, 2005
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Oh! I know the answer!

Just buy from Dell?
Kaboom! Kaboom! KABOOM!
Deal Fanatic
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Oct 17, 2006
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Thanks BFF!! Oops...I'm going to the button now! :cheesygri
TCWeasel wrote: Oh! I know the answer!

Just buy from Dell?
Wrong Answer! FS and BB offer additional 10% off the price difference.
;)
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Sep 5, 2004
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Just buy from Dell, FS & BB blow!
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Apr 23, 2007
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sixer wrote: Just buy from Dell, FS & BB blow!
you wont say that when you get the extra 10%
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Oct 20, 2007
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I think you can sell this as an ebook on ebay. Thank's dude :cheesygri
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Deal Addict
Jun 7, 2005
4368 posts
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Really FS has an out clause to deny most Dell PM's because their policy states they do not PM limited time offers. This is really vague and they could deny based on this all the time, since most deals are limited time only offers.

[QUOTE]Our lowest price guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.[/QUOTE]

And I highly doubt some easily doctored images or letters from the internets are going to make a convincing arguement.
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Oct 27, 2008
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Impossibles wrote: And I highly doubt some easily doctored images or letters from the internets are going to make a convincing arguement.
Wrong. They should make a convincing arguement for a few reasons. Firstly, tool 1 provides a number to head office where they can call and confirm their price protection policy. And 2, it clearly states an issue tracking number which could probably be easily looked up and verified by head office, if they decide they need to call.

Anyway, thanks to the OP for such valuable tools.

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