Has anyone been getting used products in their orders sold from Amazon.ca?

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Apr 1st, 2022 6:42 pm

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Mar 30th, 2022 9:36 pm

CrazyCatMan [OP]: Sr. Member; Jan 22, 2017; 575 posts; 1631 upvotes

Mar 30th, 2022 9:36 pm

Has anyone been getting used products in their orders sold from Amazon.ca?

Brief backstory - I bought 3 different video games last month under 3 different listings as New & Sold by Amazon.ca. I was sent 3 used games. Back barcode FBA sticker ripped partially so it could not be provided. I contact Amazon.ca customer service who says I was lying which is totally ridiculous but whatever maybe they had an inventory issue so I sent them all back for a refund (still dreadful CS I might add worst in all my time using Amazon over the last 15 years).

This week I order another video game sold by as New by Amazon.ca and I receive a used game. Same torn FBA barcode ripped on the back of the case. This time however the FBA seller included a card with their username inside the game case so I know who it originally belonged to before being taken as inventory and sold as "New by Amazon.ca".

- No I did not accidentally click FBA items. These were all listings shipped and sold by Amazon.ca
- This is the first time it's happened to me in all the years of using Amazon and no I'm not fabricating this.

Has anyone had this happen to them as well lately?

19 replies

Mar 30th, 2022 10:08 pm

smartie: Deal Guru; Dec 5, 2006; 13803 posts; 9193 upvotes; Markham

Mar 30th, 2022 10:08 pm

I seem to see this issue more often recently. Here is another similar thread in dpreview

https://www.dpreview.com/forums/thread/4634971

Quick question: are you saying FBA now is labeled as sold by amazon?

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Mar 30th, 2022 10:35 pm

Reepicheep: Sr. Member; Dec 1, 2015; 772 posts; 283 upvotes; Toronto, ON

Mar 30th, 2022 10:35 pm

Bag of candy - fuzzy peaches - OPEN!

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Mar 30th, 2022 11:26 pm

Manatus: Deal Fanatic; Mar 21, 2010; 6623 posts; 3802 upvotes; Toronto

Mar 30th, 2022 11:26 pm

CrazyCatMan wrote: ↑ This week I order another video game sold by as New by Amazon.ca and I receive a used game. Same torn FBA barcode ripped on the back of the case. This time however the FBA seller included a card with their username inside the game case so I know who it originally belonged to before being taken as inventory and sold as "New by Amazon.ca".

I don't think physical items are kept separate depending on who is selling them. I think there's just a pile of this game and you get one from the pile regardless of whether it's FBA or sold by Amazon. The issue may be that some FBA seller introduced used items into the system but labeled them as new, so Amazon thinks they're new and uses them to fulfil orders for new products. That's why, for example, you can get fake memory cards even if you select only sold by Amazon. Amazon isn't buying fake memory cards, but some other seller is and they're all getting mixed together.

+3

Mar 30th, 2022 11:29 pm

simondaman: Deal Addict; Mar 3, 2007; 1327 posts; 160 upvotes; Oakville

Mar 30th, 2022 11:29 pm

Reepicheep wrote: ↑ Bag of candy - fuzzy peaches - OPEN!

Same thing happened to me! Received open bag of $2 gummies… threw them out, not worth the time to dispute

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Mar 31st, 2022 5:29 am

Keith1411: Deal Addict; Jul 18, 2019; 2250 posts; 5657 upvotes; North York ON

Mar 31st, 2022 5:29 am

On multiple occasions in the last six months, I've noticed that the item I purchased has an LPN N label on top of the regular amazon label. This is returned merchandise being sold as new. Most of them are sold by Amazon themselves.

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Mar 31st, 2022 7:07 am

cloak: Deal Addict; Sep 2, 2009; 2569 posts; 2561 upvotes; Ottawa

Mar 31st, 2022 7:07 am

Reepicheep wrote: ↑ Bag of candy - fuzzy peaches - OPEN!

They were not originally fuzzy

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Mar 31st, 2022 9:21 am

TomRFD: Administrator; Jun 17, 2013; 17088 posts; 33631 upvotes; Scarborough

Mar 31st, 2022 9:21 am

simondaman wrote: ↑ Same thing happened to me! Received open bag of $2 gummies… threw them out, not worth the time to dispute

Was it obviously open, or just slightly (something easy to miss by the packer)?

While I haven't had this happen to me yet, I know people who have received used/repackaged items when they ordered them new at Amazon.

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Mar 31st, 2022 11:44 am

submarine: Deal Addict; Jul 21, 2009; 1523 posts; 1118 upvotes; Toronto

Mar 31st, 2022 11:44 am

Yap. Ordered these although from amazon.com and not .ca amazon-com-usd-99-samsung-rear-speaker- ... #p35902679

Box was beat up as the usually are, cant tell if it was repackaged. Missing speaker cables that they refunded me for.

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Mar 31st, 2022 12:36 pm

lpin14: Deal Addict; Nov 24, 2013; 2335 posts; 1702 upvotes; GTA

Mar 31st, 2022 12:36 pm

I've experienced this multiple times as well forcing me to return items that I would have liked to have kept. I'm actually reluctant to order anything from Amazon these days because it's a crap shoot with the quality of the item being received.

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Mar 31st, 2022 12:55 pm

KanataKG: Deal Fanatic; Nov 22, 2015; 6886 posts; 7116 upvotes

Mar 31st, 2022 12:55 pm

lpin14 wrote: ↑ I've experienced this multiple times as well forcing me to return items that I would have liked to have kept. I'm actually reluctant to order anything from Amazon these days because it's a crap shoot with the quality of the item being received.

Can't you just get a replacement instead? It creates a new $0 order for you

+1

Mar 31st, 2022 2:25 pm

Keith1411: Deal Addict; Jul 18, 2019; 2250 posts; 5657 upvotes; North York ON

Mar 31st, 2022 2:25 pm

submarine wrote: ↑ Box was beat up as the usually are, cant tell if it was repackaged. Missing speaker cables that they refunded me for.

From what I can tell, items that have left Amazon's system and then returned are tracked with a label that starts with "LPN N#####..." The warehouse deals items I've bought have this label, as do some new items that were obviously repackaged.

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Mar 31st, 2022 2:36 pm

lpin14: Deal Addict; Nov 24, 2013; 2335 posts; 1702 upvotes; GTA

Mar 31st, 2022 2:36 pm

KanataKG wrote: ↑ Can't you just get a replacement instead? It creates a new $0 order for you

For one I did - the box was banged up pretty good and the contents were all over the place and got a replacement that looked brand new. The other was a Like New Warehouse Deals item that was anything but.

Mar 31st, 2022 5:46 pm

WMPCOT: Deal Addict; Apr 26, 2013; 4058 posts; 3993 upvotes; Toronto

Mar 31st, 2022 5:46 pm

This has been happening for a long time, I posted about it in a thread last year and an amazon employee who is a forum member basically said it was impossible because of how they sort things, and other members came in saying its happened to them as well maybe the issue is getting bigger now. It's very disappointing to buy a pair of shoes at a new price and find out they've obviously been worn, happened with a set of car speakers as well. Pain in the ass to have to return and reorder more so with their dynamic pricing.

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Mar 31st, 2022 7:30 pm

jzmtl: Deal Addict; Jun 14, 2008; 4305 posts; 3141 upvotes; Montreal

Mar 31st, 2022 7:30 pm

Wasn't there some talk about Amazon mix up inventory from themselves and 3rd party seller if 3rd party choose to use the same SKU or such? So while Amazon themselves probably wouldn't sell used stuff as new, you could've gotten inventory that was sent in by 3rd party sellers, maybe.

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Mar 31st, 2022 11:22 pm

Catenary: Sr. Member; Nov 5, 2018; 624 posts; 723 upvotes

Mar 31st, 2022 11:22 pm

Keith1411 wrote: ↑ From what I can tell, items that have left Amazon's system and then returned are tracked with a label that starts with "LPN N#####..." The warehouse deals items I've bought have this label, as do some new items that were obviously repackaged.

Anything that needs to be tracked individually gets a License Plate Number (LPN) sticker. That includes returns, but also things that fall on the floor and get damaged, things that have damaged barcodes, etc.

Mar 31st, 2022 11:26 pm

aaron158: Deal Addict; Nov 25, 2004; 4018 posts; 2789 upvotes; London

Mar 31st, 2022 11:26 pm

should send a complaint to [email protected] with a list of the order numbers someone from the head office should contact u they should be able to get someone to investigate what is going on.

Mar 31st, 2022 11:36 pm

Dhanushan: Deal Expert; Jun 20, 2020; 17150 posts; 22977 upvotes; Toronto

Mar 31st, 2022 11:36 pm

aaron158 wrote: ↑ should send a complaint to [email protected] with a list of the order numbers someone from the head office should contact u they should be able to get someone to investigate what is going on.

Jeff Bezos had stepped down as the CEO last year. You should email Andy Jassy [email protected]

Andy Jassy officially takes over as Amazon CEO

Destiny is all

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Mar 31st, 2022 11:41 pm

aaron158: Deal Addict; Nov 25, 2004; 4018 posts; 2789 upvotes; London

Mar 31st, 2022 11:41 pm

Dhanushan wrote: ↑ Jeff Bezos had stepped down as the CEO last year. You should email Andy Jassy [email protected]

Andy Jassy officially takes over as Amazon CEO

makes no dif c/s still will read and reply to the emails

Apr 1st, 2022 6:42 pm

Paigne: Deal Fanatic; Feb 19, 2017; 5302 posts; 3769 upvotes; Vancouver

Apr 1st, 2022 6:42 pm

Dhanushan wrote: ↑ Jeff Bezos had stepped down as the CEO last year. You should email Andy Jassy [email protected]

Andy Jassy officially takes over as Amazon CEO

The email is for his team to read not him so I think it still works. Both email likely works at this point since it’s likely just forwarded to others to take care of.

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