Has anyone ordered from probikekit.ca? UK based seller

BobW wrote: ↑ Never had a problem with PBK (or Chain Reaction or Evan's Cycles or Merlin; basically all the UK based guys). Since the pandemic all of their shipping is a bit longer and more expensive (and most of them ship from Spain...cheaper rates). Only once or twice in 20 or so orders have I been tagged for duties.... and somethings are still legit cheaper even with duty (tires in particular)

Kiraly wrote: ↑ Thanks for this warning. It does look like a very scummy site that is disguised as a domestic Canadian company with the .ca URL, currency in CAD, and shipping for my test order at $20. There is no indication at all that they will be sourcing items from outside Canada and stiffing me with import fees, duties, taxes, and brokerage when I receive the item. It's only when I scroll down and click International Delivery (why would I think to click there for what is disguised as a domestic order) to learn:

Canada
Standard tracked delivery:
- £4.99 on orders up to £80
- £12.99 on orders over £80
Standard tracked delivery: 4-7 working days
Express tracked delivery:
- £6.99 on orders up to £85
- £12.99 on orders over £85
Express tracked delivery: 2-3 working days
Bulky items: from £26.99
Please note that we ship from the UK and all orders will have to pass through customs, which may incur additional charges & fees

The fact that they DON'T CHARGE GST on my order is a huge red flag. Even if the prices are worth it after paying ripoff brokerage fees I still wouldn't order from this company. Scammers.

WorldIRC wrote: ↑ No issues here either. And the main cycling thread in the Sports section, I see many forum members there also happy with their PBK experience.

muscleflex wrote: ↑ Make sure you do your research on this company! I was looking at some Oakley Sunglasses the other day that were priced super cheap (half of the regular price) and very quickly came across multiple different pages of reviews and warnings about the site. All kinds of extra shipping/duties/fees and all kinds of customer service complaints. You'll have to figure out based on what you are ordering whether or not all the extra fees are worth it or not.

muscleflex wrote: ↑ yup - I initially thought the site was a great find and the .ca is definitely misleading...as the old saying goes: if it seems too good to be true it probably is!

DealCanuck wrote: ↑ Just gotta go in informed, even after duties I’m still ahead compared to LBS pricing

I ended up ordering this morning, I’ll update the post on how it went

$7.99 shipping wheelset and gp5000s

Infiniti2011 wrote: ↑ I ordered gp5000s two times last year. No issues and no duties so luck of the draw but legit from my experience

DealCanuck wrote: ↑ We’ll see, my wheels haven’t shipped yet

BobW wrote: ↑ I ordered a wheelset from PBK in January and it came in without duty...

DealCanuck wrote: ↑ It finally showed up! Great customer service, albeit my parts took a while to show up but it is within the promised time

Overall very happy with them

TheWhiteStig wrote: ↑ Did you get ding by custom and brokerage fees?

I had been buying from them for couple of years, they're great and price is unbeatable. I did come across the following product review, the person said they've changed their courier/broker which makes me worry.
https://www.probikekit.ca/bicycle-tyres ... 64116.html

BTW, I stopped buying from chainreactioncycles since they have SkyNetWorldwideExpress as their new broker/shipper. Shipment takes a long time and you're guaranteed to be charged for duty+tax+brokerage fee. To make things worse, they hold your parcel and don't give you option to clear custom by yourself and they threaten to send back your package at your cost if you don't pay up.