Having some issues with Hyundai dealershsip repair service
Hello,
My father is having some issues with his car Elantra that he bought 4 years ago. He hasn't had any bigger problems before.
The car is out of warranty now because the mileage went over the limit already since he goes to Florida every winter time.
A month ago, when he was in in Florida, the car didn't start the engine, so he called CAA. A mechanic arrived, explained that the battery needed to be changed, and then changed the battery. He didn't have the same problem ever since.
However, last week, the car didn't start the engine as usual. The ignition started but it soon turned off. He had to attempt several times including pushing the gas pedal while turning the key, and then finally he managed to turn the engine on and drove to Hyundai service.
What they did was, they changed the battery again even though the previous installed battery was new. They also cleaned the gas valve(Gasoline GDI engine intake valve deposit cleaning service), changed the spark plug, changed the bulb for the rear lamp, and some other small services. The cost was $750. $330 for part and another $330 for labor, plus tax. The car worked fine at this moment, but the strange part was that they didn't give my father previously installed battery back.
And today, the same problem came back couple times. It doesn't seem like they fixed the problem at all.
I advised my father that instead of going to the same place, try another Hyundai service and explain the situation because if he goes to the same place, they might bring up another issue and charge more money. Also I told him to try those garages at Canadian Tire since the car is out of warranty and get over with.
But my father is planning to go to the same place again. It's simply because he doesn't know what to do. I don't know what to do.
Please help me if you have any advice. I would greatly appreciate it.
Thanks.
UPDATE: So, my father went to the same Hyundai Service after couple days. He said that they've done some tests but they didn't find anything. All they said was, Come back if the same problem happens again. They didn't charge anything this time luckily. Also my father asked them what happened to the battery that was installed in Florida. They just said to him that they discarded the battery. Of course people usually throw new car batteries away everyday.
But then after 10 days, today the same problem came back again. This time I was there. So when my father started the car, the car didn't start the engine as usual. Instead, it was about to stall and making noise like those cars in old cartoons about to die. Soon my father press the gas pedal couple times, then the state of the car became normal. At this moment there was a very strong gasoline smell from the car.
This time I recommended my father to go to the same Hyundai Service but he's got sick of them. So he wants to try another Hyundai service in the city. I'm just afraid they will do the same tests but don't find anything, then charge a lot of money. I just feel so bad because I was the one who recommended my father to get a Hyundai car. Feel like I'm getting punished because of that. I appreciate any advice. Thanks.
My father is having some issues with his car Elantra that he bought 4 years ago. He hasn't had any bigger problems before.
The car is out of warranty now because the mileage went over the limit already since he goes to Florida every winter time.
A month ago, when he was in in Florida, the car didn't start the engine, so he called CAA. A mechanic arrived, explained that the battery needed to be changed, and then changed the battery. He didn't have the same problem ever since.
However, last week, the car didn't start the engine as usual. The ignition started but it soon turned off. He had to attempt several times including pushing the gas pedal while turning the key, and then finally he managed to turn the engine on and drove to Hyundai service.
What they did was, they changed the battery again even though the previous installed battery was new. They also cleaned the gas valve(Gasoline GDI engine intake valve deposit cleaning service), changed the spark plug, changed the bulb for the rear lamp, and some other small services. The cost was $750. $330 for part and another $330 for labor, plus tax. The car worked fine at this moment, but the strange part was that they didn't give my father previously installed battery back.
And today, the same problem came back couple times. It doesn't seem like they fixed the problem at all.
I advised my father that instead of going to the same place, try another Hyundai service and explain the situation because if he goes to the same place, they might bring up another issue and charge more money. Also I told him to try those garages at Canadian Tire since the car is out of warranty and get over with.
But my father is planning to go to the same place again. It's simply because he doesn't know what to do. I don't know what to do.
Please help me if you have any advice. I would greatly appreciate it.
Thanks.
UPDATE: So, my father went to the same Hyundai Service after couple days. He said that they've done some tests but they didn't find anything. All they said was, Come back if the same problem happens again. They didn't charge anything this time luckily. Also my father asked them what happened to the battery that was installed in Florida. They just said to him that they discarded the battery. Of course people usually throw new car batteries away everyday.
But then after 10 days, today the same problem came back again. This time I was there. So when my father started the car, the car didn't start the engine as usual. Instead, it was about to stall and making noise like those cars in old cartoons about to die. Soon my father press the gas pedal couple times, then the state of the car became normal. At this moment there was a very strong gasoline smell from the car.
This time I recommended my father to go to the same Hyundai Service but he's got sick of them. So he wants to try another Hyundai service in the city. I'm just afraid they will do the same tests but don't find anything, then charge a lot of money. I just feel so bad because I was the one who recommended my father to get a Hyundai car. Feel like I'm getting punished because of that. I appreciate any advice. Thanks.
Last edited by testmann on Feb 25th, 2018 8:39 pm, edited 2 times in total.
