heat set to 21 thermostat reading 26 and heat still on
Hi. I have a furnace and heat pump system in my home. I'm used to electric baseboards so I'm learning how this system works. The thermostat is set to 21 and the house is currently 26 and getting hotter. The fan is set to auto and still running. We turned off the system with the thermostat and the fan and heat are still running. According to the thermostat, the heat pump is heating the house. We had a service call last week and don't want to have to call again. Can anyone give me an idea of what to do? Thanks.