Shopping Discussion

help with rakuten.ca CB (anyone saved dell 10% CB screenshot?), much appreciated

  • Last Updated:
  • Feb 22nd, 2021 12:18 pm
[OP]
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Apr 30, 2005
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Mars

help with rakuten.ca CB (anyone saved dell 10% CB screenshot?), much appreciated

I bought a Dell 3818DW monitor on Dec 26, when there was a 10% CB from rakuten.ca. I logged in on Feb 2nd, nothing posted. so I started file a "missing cb" and email back and forth since Feb 2nd. Last week, rakuten emailed me that CB was posted to my account. And I checked, it was posted to my rakuten.com account, 2% only. then I emailed back to them again, told them again, that

1. the purchase was made from my rakuten.ca account, not rakuten.com, as you could see from "shopping trips", and copied and pasted that info to them again
2. the CB then was 10%, not 2%

now, the 1st thing is very easy for them to verify. for the 2nd part, I did not save the screenshot of that 10% cash back from Dell.ca on rakuten.ca during Boxing Day, while one of rakuten staff emailed me it was 2%. anyone happened save the screenshot please post here, so I could save the pic and forward to rakuten. (Lessons learnt guys!)

your help is very much appreciated.
5 replies
Deal Fanatic
Nov 11, 2008
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cba123 wrote: Thanks Jason, those email links are unique to you Jason.
indeed.
[OP]
Deal Addict
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Apr 30, 2005
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Mars
EPcjay wrote: I have an email from them -- Rakuten Canada <memberservices@newsletter.rakuten.ca> Sat, Dec 26, 2020 at 11:05 AM

Says 10% for dell.

Link to the web version of the email

https://m.rakuten.ca/m/1/55066343/02-b2 ... ce44c80b55

Here's another email

https://m.rakuten.ca/m/1/55066343/02-b2 ... f2451f5ef5
thank you very much for the help. I will try with the 2nd email if they deny 10% again.
[OP]
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Apr 30, 2005
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Mars
cba123 wrote: Thanks Jason, those email links are unique to you Jason.
the first email has the name on very top, the 2nd one does not seem to have his name. these are actually generic email sent out to all rakuten.ca registered users, I believe i had them too, but deleted long ago (another lesson!), should have kept these until get cash back.

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