Hilton Gold Benefits - NOT Provided when booking through Expedia (Is it the same with other hotels?)
In speaking to the hotel about my Gold status & its benefits (room upgrade, free breakfast), I was told that my booking is NOT eligible for these benefits, despite the fact that I am a Hilton Gold member. Their reason was because I did not book directly through Hilton.
I looked up Hilton's Honors Terms & Conditions, and they state the following. However, I'm not sure what a "non-designated GDS is", nor do I know what is a "designated third party website" vs a "non-designated third party website."
Can anyone shed some light on this? Has anyone received Hilton Honors Gold benefits (room upgrade & free breakfast) despite booking through Expedia?
Hilton also told me other hotel chains do the same thing. Do SPG/Marriott hotels also not provide Gold benefits when not booked directly through them?
On-property benefits are not awarded in the following circumstances:
Reservations booked through a non-Hilton-direct booking channel or a non-designated GDS, third party website or any other channel,
Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or
Third party hotel packages or travel packages not booked through one of the eligible channels.
Booking ineligible stays, (as defined in the Accrual of Points section) unless hotel contract has specific benefits included.