Hisense 55 & 65Q9G owners' discussion
I bought the Hisense 55Q9G at Costco, as did many others.
Support and discussions are difficult to find.
Maybe we can share observations and ways to improve the TV experience.
My observations of the 55Q9G:
1. The picture is indeed bright and the blacks quite dark.
My biggest problem are skin tones, with people have have "light brown" color skin show a yellowish/reddish tinge but that might be a broadcaster problem. Some faces look sunburned while others are OK.
2. The sound is not impressive. My TV sounds like an AM radio.
3. The OTA ATSC tuner is not good. I lost 4 channels that my 12 year old Samsung was able to show.
All sounds modes sound similar to me. Only the "music" setting has any bass.
4. Adjusting sound settings makes little difference. Even when I set all high frequencies to "1"
and the low frequencies to "8", there is still more treble than bass.
5. When sending sound out via headphones (or using an audio cable to external speakers)
I can't access the sound equalizer function in the TV settings.
6. Attaching bluetooth speakers creates lipsync problems that I can't solve.
7. Hisense does not like Mac users because exFat and APFS formatte drives are not read.
Fat32 and NTFS formatted drives are usable.
8. The Hisense media player does not read old AVI files.
9. Like most TVs, the USB ports are in awkward locations.
Make life easier by buying short USB extension cables.
10. The user interface and settings seem to have been made by three teams that did not talk to one another.
11. To enable the RemoteNow app on mobile phone, RemoteNow must be turned on in the settings. The crappy thing is that on the mobile RemoteNow app it tells you that "Anyview stream function" must be turned on but I could not find it anywhere
Settings -> Device Preferences -> Accessibility enable RemoteNow
RemoteNow app is installed on my android phone but does not connect with TV. TV needs "Anyview stream function" enabled but this might not be available on the 55Q9G, but it might on the 65Q9G.
Hisense customer service is crap.
I waited for 15 minutes then Hisense CS person connected with with Roku support even though my problem is not with Roku. I hung up and called back, waited about 13 minutes and call got disconnected. I called back and after about 15 minutes got disconnected. Called back and 12 minutes later Hisense Canada guy tells me that they do not recommend using any remote apps - even though the remote app is by Hisense itself.
Discovering things I do not like.
1. The volume control on the remote does not do continuous increase or decrease in volume if you hold down the volume up or volume down on the remote. Volume is controlled by individual clicks.
2. The TV is a power-pig sucking up 210 watts of power which is odd since
Samsung, LG and Sony 55" TVs use at most 160 watts
While this Hisense and TCL TVs use abou 210-220 watts
3.
Resources
User Manual
Product support
RTings - Reviews
RTings - Calibration Settings
Tom's Guide review
Youtube Review 1 Review 2
Support and discussions are difficult to find.
Maybe we can share observations and ways to improve the TV experience.
My observations of the 55Q9G:
1. The picture is indeed bright and the blacks quite dark.
My biggest problem are skin tones, with people have have "light brown" color skin show a yellowish/reddish tinge but that might be a broadcaster problem. Some faces look sunburned while others are OK.
2. The sound is not impressive. My TV sounds like an AM radio.
3. The OTA ATSC tuner is not good. I lost 4 channels that my 12 year old Samsung was able to show.
All sounds modes sound similar to me. Only the "music" setting has any bass.
4. Adjusting sound settings makes little difference. Even when I set all high frequencies to "1"
and the low frequencies to "8", there is still more treble than bass.
5. When sending sound out via headphones (or using an audio cable to external speakers)
I can't access the sound equalizer function in the TV settings.
6. Attaching bluetooth speakers creates lipsync problems that I can't solve.
7. Hisense does not like Mac users because exFat and APFS formatte drives are not read.
Fat32 and NTFS formatted drives are usable.
8. The Hisense media player does not read old AVI files.
9. Like most TVs, the USB ports are in awkward locations.
Make life easier by buying short USB extension cables.
10. The user interface and settings seem to have been made by three teams that did not talk to one another.
11. To enable the RemoteNow app on mobile phone, RemoteNow must be turned on in the settings. The crappy thing is that on the mobile RemoteNow app it tells you that "Anyview stream function" must be turned on but I could not find it anywhere
Settings -> Device Preferences -> Accessibility enable RemoteNow
RemoteNow app is installed on my android phone but does not connect with TV. TV needs "Anyview stream function" enabled but this might not be available on the 55Q9G, but it might on the 65Q9G.
Hisense customer service is crap.
I waited for 15 minutes then Hisense CS person connected with with Roku support even though my problem is not with Roku. I hung up and called back, waited about 13 minutes and call got disconnected. I called back and after about 15 minutes got disconnected. Called back and 12 minutes later Hisense Canada guy tells me that they do not recommend using any remote apps - even though the remote app is by Hisense itself.
Discovering things I do not like.
1. The volume control on the remote does not do continuous increase or decrease in volume if you hold down the volume up or volume down on the remote. Volume is controlled by individual clicks.
2. The TV is a power-pig sucking up 210 watts of power which is odd since
Samsung, LG and Sony 55" TVs use at most 160 watts
While this Hisense and TCL TVs use abou 210-220 watts
3.
Resources
User Manual
Product support
RTings - Reviews
RTings - Calibration Settings
Tom's Guide review
Youtube Review 1 Review 2
Last edited by NikolaZrinski on Jan 3rd, 2021 2:12 pm, edited 5 times in total.
- - - > Life is a waste of time.