Home Depot Curbside Pickup 1 Week Delays

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Aug 29th, 2020 9:14 am

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May 29th, 2020 11:12 am

FrozenRay1 [OP]: Newbie; Mar 4, 2019; 30 posts; 22 upvotes

May 29th, 2020 11:12 am

Home Depot Curbside Pickup 1 Week Delays

I ordered some stuff from Home Depot (Markham) on Wednesday and selected Curbside Pickup as the option. What usually was a few hours for the order to be ready (before the Ontario Phase 1 reopening), is has been almost 2 days, and calling in they quoted me that it will take up to a week to fulfill the order. I'm afraid some of the things I ordered will go out of stock during this time.

Has anyone else encountered such a huge increase in the pickup lead-time?

41 replies

May 29th, 2020 11:42 am

fkl118: Sr. Member; Apr 29, 2007; 964 posts; 656 upvotes; Richmond Hill

May 29th, 2020 11:42 am

I've been waiting on a pickup order at Rona for over one week.
Nothing I need urgently and nothing I want to actually go into the store for though.

May 29th, 2020 11:51 am

sandy_beach: Deal Addict; Aug 19, 2010; 1731 posts; 527 upvotes; Vancouver

May 29th, 2020 11:51 am

One of the items in your order might not actually be in stock and they are just waiting for it to come in which could be the reason it’s been taking a week. The online stock levels are not always accurate...

May 29th, 2020 12:03 pm

PointsHubby: Deal Expert; Feb 7, 2017; 25702 posts; 25251 upvotes; Eastern Ontario

May 29th, 2020 12:03 pm

Times have changed ...
BC (Before Covid) I could get same day pick up at any of the DIY Big Box Stores
Home Depot, Rona, Lowe’s, or Cdn Tire

Even back in early April things were good
Next Day or 2 Day Pick Up from most
(except for Cdn Tire ... their already poor online system collapsed the strain early on )

Late April thru to now has been horrific no matter which store you are dealing with
Case of DEMAND SKYROCKETING
And stores not able to keep up

I just recently got notified to pick up a Lowe’s Order
That I placed 3+ weeks ago

And nothing out of the ordinary
Mostly gardening stuff ... dirt, grass seed, etc
Stuff the store’s inventory showed oodles of

Prob is high demand for curbside pick up
And so many requiring this service (at risk pop is STILL self isolating)
And Instore issues with ... Manpower, Physical Distancing, etc

It sucks ... but it is what it is

My best advice ...

If you are someone who can shop In person ... do that
(Anyone who truly can ... should be ... or making other arrangements ... leave online / curbside for those who don’t have other options )

If you are high risk ... try to find someone who can shop in person for you
Otherwise, unfortunately
It seems ya gotta put up with the wait that comes with online or curbside shopping

EDIT / ADD - like you I was worried about not getting everything... cuz stock would deplete
But not the case, my PICK UP NOTIFICATION, says my order is complete

+1

May 29th, 2020 1:47 pm

TomRFD: Administrator; Jun 17, 2013; 17709 posts; 35194 upvotes; Scarborough

May 29th, 2020 1:47 pm

I placed my first curbside pickup order at Home Depot last night. Got the order ready email this morning and picked it up without any problems. Took about 10 minutes to get my item once I got to the store. Went much smoother than my last Canadian Tire curbside pickup order.

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+1

May 30th, 2020 1:20 pm

prefy45: Newbie; Jul 15, 2019; 7 posts; 2 upvotes

May 30th, 2020 1:20 pm

I placed an order for a shed at Lowes 2 weeks ago for in-store pickup. There was stock online (which I understand could be inaccurate). They charged me immediately and sent an "order confirmation" email but there has been nothing since. Logging onto the Lowes website there is no history of the order. I submitted a ticket to Lowes to see if I could get some sort of update, zero response on that. I am currently in hour 2 of waiting on hold on their customer service line, talked to one person who immediately transferred me.

Looking on twitter I found a lot of people in the same situation as myself. I understand there is a significant rise in demand in online orders but communication, as with most things, is likely the most important thing to keep customers happy. I am more frustrated at the lack of communication than the actual delay, to be honest, especially the fact that my order is locked in and there is nothing I can seemingly do.

I would also suggest that their website more clearly states that there may be delays of multiple weeks. Had I know the delay was this significant I would have gone in-store the next-day and picked it up in person. It may be prudent to stop people from ordering online altogether on certain items if they know that they can't be fulfilled in a timely manner.

+1

May 30th, 2020 1:48 pm

PointsHubby: Deal Expert; Feb 7, 2017; 25702 posts; 25251 upvotes; Eastern Ontario

May 30th, 2020 1:48 pm

prefy45 wrote: ↑ I placed an order for a shed at Lowes 2 weeks ago for in-store pickup. There was stock online (which I understand could be inaccurate). They charged me immediately and sent an "order confirmation" email but there has been nothing since. Logging onto the Lowes website there is no history of the order. I submitted a ticket to Lowes to see if I could get some sort of update, zero response on that. I am currently in hour 2 of waiting on hold on their customer service line, talked to one person who immediately transferred me.

Looking on twitter I found a lot of people in the same situation as myself. I understand there is a significant rise in demand in online orders but communication, as with most things, is likely the most important thing to keep customers happy. I am more frustrated at the lack of communication than the actual delay, to be honest, especially the fact that my order is locked in and there is nothing I can seemingly do.

I would also suggest that their website more clearly states that there may be delays of multiple weeks. Had I know the delay was this significant I would have gone in-store the next-day and picked it up in person. It may be prudent to stop people from ordering online altogether on certain items if they know that they can't be fulfilled in a timely manner.

Ya it’s the unknown that makes the waiting so long

Best advice ... try calling the store directly ... not the 1-800 CS Desk
Esp so if you know what you bought was in stock at that particular Lowe’s ... when you bought
(Or better yet ... still is now )

We called after 2.5 weeks had passed in our order (see my Reply # 5 above)
And they were at least able to tell us where we were in the queue of backlogged orders at our store
(Should hear from us in about 3 or 4 days for your pick up notification ... and so it came to be )

EDIT / ADD - And if you can bear it ... wait until Monday or Tuesday
Friday, Saturday & Sunday’s are still the busiest days in store
So the phone wait for service could be horrendous
We got thru immediately on a weekday AM

May 31st, 2020 8:52 am

mikka2017: Deal Expert; Jan 12, 2017; 21761 posts; 6396 upvotes; Scarberia

May 31st, 2020 8:52 am

yup all stores backlogged too many orders and no ones picking them or processing them, also no room in the stores to keep the orders for u cuz its open now for customers..they used have gated fences or trailers to store the ISPU orders now they need the parking spots free

*SIG: Ryzen R5 2600 cpu w/ ASrock B450M OCd to 4.0ghz@1.265v stock cooler 16gb ram win10 pro w/radeon rx460 rogers Gigabit<< xb1 gamertag: mikka2017 >>

+1

May 31st, 2020 11:50 am

prefy45: Newbie; Jul 15, 2019; 7 posts; 2 upvotes

May 31st, 2020 11:50 am

PointsHubby wrote: ↑ Ya it’s the unknown that makes the waiting so long

Best advice ... try calling the store directly ... not the 1-800 CS Desk
Esp so if you know what you bought was in stock at that particular Lowe’s ... when you bought
(Or better yet ... still is now )

We called after 2.5 weeks had passed in our order (see my Reply # 5 above)
And they were at least able to tell us where we were in the queue of backlogged orders at our store
(Should hear from us in about 3 or 4 days for your pick up notification ... and so it came to be )

EDIT / ADD - And if you can bear it ... wait until Monday or Tuesday
Friday, Saturday & Sunday’s are still the busiest days in store
So the phone wait for service could be horrendous
We got thru immediately on a weekday AM

I ended up getting through to another CSR about 3.5 hours in. The gentlemen was quite helpful while obviously feeling the strain of dealing with customers. As stated they have just stopped processing online orders and the queues become bigger by the day.

The CSR ended up calling the store which I was supposed to pickup at and talked to them. They gave me the option of cancelling the order or waiting for delivery from the warehouse. I opted to wait for delivery from the warehouse seeing as the shed is sold out everywhere. The CSR did mention that if you go into the store and there is stock of the item you have purchased you can get the product expedited, basically have your order number and take the item to customer service. This doesn't work for those with those who are high risk of getting COVID and would rather not venture out into public but it does create an option for the rest.

Overall talking to the CSR was a good experience, I just wish the stores would communicate better and be more transparent on with the fact that they are weeks behind processing orders.

+1

May 31st, 2020 12:55 pm

yanksingh: Sr. Member; May 21, 2008; 914 posts; 158 upvotes; Ottawa

May 31st, 2020 12:55 pm

Same thing with Rona. I was told they are 2weeks behind.

May 31st, 2020 2:09 pm

Calmuser: Deal Addict; Jul 27, 2002; 2924 posts; 330 upvotes; Nations Capital

May 31st, 2020 2:09 pm

If you think 1 week is long.....

Don't EVER order online for Delivery from them, As its going on 4+ weeks now for my order with nothing!

Now Heat ENABLED

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May 31st, 2020 4:48 pm

djeffery: Deal Addict; Dec 18, 2017; 1594 posts; 1158 upvotes; London, On

May 31st, 2020 4:48 pm

My wife says to me yesterday morning "Oh yeah, I ordered some stuff from Home Depot for curbside pickup, so we should get that walkway in this weekend". I asked when she did that, she said Thursday. I chuckled and said I guess I don't need to change my plans then lol.

Jun 2nd, 2020 4:22 pm

realtycoon: Sr. Member; Apr 4, 2017; 604 posts; 500 upvotes

Jun 2nd, 2020 4:22 pm

Any updates on the curbside pickup timing? Just ordered something that was on this weeks flyer to lock in the price, hoping it will be ready soon

Also, how are the lineups? Have the crowds died down yet?

Jun 2nd, 2020 11:27 pm

CaptainCrash: Deal Addict; Apr 10, 2009; 2606 posts; 2279 upvotes; Ontario

Jun 2nd, 2020 11:27 pm

Going on 5 weeks for a homedepot.ca order.
Shipped 8 days ago, UPS still says "shipping label created".

Ironically I've placed a separate order with home Depot a week later and it arrived a week ago.

Jun 2nd, 2020 11:33 pm

Evil Baby: Deal Expert; Mar 18, 2005; 23576 posts; 5042 upvotes; Niagara Falls

Jun 2nd, 2020 11:33 pm

I had one order with Rona that got to 13 days before I cancelled it.

One with Canadian Tire that was 11 days.
One with HD that was 11 days.

I'd love to do curbside pickup but the delay is unreasonable.

All of the orders above were 1 item orders that someone could have fulfilled in less than 3 minutes.

Jun 2nd, 2020 11:42 pm

Calmuser: Deal Addict; Jul 27, 2002; 2924 posts; 330 upvotes; Nations Capital

Jun 2nd, 2020 11:42 pm

My order from Apr 30, arrived out of the blue today, Without any tracking updates with UPS whatsoever!

Though I am glad I live in a semi-safe area. They didn't ring the Doorbell. I just happened to look out the window and see the package on my porch.

So hopefully yours will be coming soon.

CaptainCrash wrote: ↑ Going on 5 weeks for a homedepot.ca order.
Shipped 8 days ago, UPS still says "shipping label created".

Ironically I've placed a separate order with home Depot a week later and it arrived a week ago.

Now Heat ENABLED

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Jun 3rd, 2020 9:13 am

Hindenburg1: Deal Addict; Mar 17, 2016; 1731 posts; 1776 upvotes

Jun 3rd, 2020 9:13 am

Same thing with Canadian Tire curbside pickup. Noticed the service really went downhill as soon as they allowed in person shopping.

Placed first order recently. They waited a week then cancelled it saying no more stock (it showed stock available when placing order)

Second order, different store, I'm on week 2 of waiting. No communication at all. Thinking of calling and cancelling the order. I could have easily gone in and bought the stuff in person.

I get that times are tough but they need to quit baiting people with the whole (1 day processing time) and post realistic wait times. I don't trick my clients at work saying I will get things done in 1 day and keep them in the dark for 2 weeks.

Jun 3rd, 2020 9:24 am

dealzuser: Deal Addict; Apr 25, 2004; 1219 posts; 181 upvotes

Jun 3rd, 2020 9:24 am

Forget about curbside pickup. Just check if your item is in stock at the Home Depots near you and go inside and buy it!

Jun 3rd, 2020 9:56 am

Evil Baby: Deal Expert; Mar 18, 2005; 23576 posts; 5042 upvotes; Niagara Falls

Jun 3rd, 2020 9:56 am

Hindenburg1 wrote: ↑ Same thing with Canadian Tire curbside pickup. Noticed the service really went downhill as soon as they allowed in person shopping.

Placed first order recently. They waited a week then cancelled it saying no more stock (it showed stock available when placing order)

Second order, different store, I'm on week 2 of waiting. No communication at all. Thinking of calling and cancelling the order. I could have easily gone in and bought the stuff in person.

I get that times are tough but they need to quit baiting people with the whole (1 day processing time) and post realistic wait times. I don't trick my clients at work saying I will get things done in 1 day and keep them in the dark for 2 weeks.

I've taken the policy now that I will order the same item at every store near my location. Whichever one fulfills it first gets my business, I cancel the rest.

Jun 3rd, 2020 10:02 am

beancounter6: Sr. Member; Jul 25, 2019; 577 posts; 247 upvotes

Jun 3rd, 2020 10:02 am

I ordered something on May 4th... package is still showing "Shipping Label Created". I don't even want the item anymore, and I am moving in a week. Any advice on what to do? I called a few weeks ago and was told they could not cancel it...

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