Home Depot Curbside Pickup 1 Week Delays
Has anyone else encountered such a huge increase in the pickup lead-time?
May 29th, 2020 11:12 am
May 29th, 2020 11:42 am
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May 29th, 2020 1:47 pm
May 30th, 2020 1:20 pm
May 30th, 2020 1:48 pm
Ya it’s the unknown that makes the waiting so longprefy45 wrote: ↑ I placed an order for a shed at Lowes 2 weeks ago for in-store pickup. There was stock online (which I understand could be inaccurate). They charged me immediately and sent an "order confirmation" email but there has been nothing since. Logging onto the Lowes website there is no history of the order. I submitted a ticket to Lowes to see if I could get some sort of update, zero response on that. I am currently in hour 2 of waiting on hold on their customer service line, talked to one person who immediately transferred me.
Looking on twitter I found a lot of people in the same situation as myself. I understand there is a significant rise in demand in online orders but communication, as with most things, is likely the most important thing to keep customers happy. I am more frustrated at the lack of communication than the actual delay, to be honest, especially the fact that my order is locked in and there is nothing I can seemingly do.
I would also suggest that their website more clearly states that there may be delays of multiple weeks. Had I know the delay was this significant I would have gone in-store the next-day and picked it up in person. It may be prudent to stop people from ordering online altogether on certain items if they know that they can't be fulfilled in a timely manner.
May 31st, 2020 8:52 am
May 31st, 2020 11:50 am
I ended up getting through to another CSR about 3.5 hours in. The gentlemen was quite helpful while obviously feeling the strain of dealing with customers. As stated they have just stopped processing online orders and the queues become bigger by the day.PointsHubby wrote: ↑ Ya it’s the unknown that makes the waiting so long
Best advice ... try calling the store directly ... not the 1-800 CS Desk
Esp so if you know what you bought was in stock at that particular Lowe’s ... when you bought
(Or better yet ... still is now )
We called after 2.5 weeks had passed in our order (see my Reply # 5 above)
And they were at least able to tell us where we were in the queue of backlogged orders at our store
(Should hear from us in about 3 or 4 days for your pick up notification ... and so it came to be )
EDIT / ADD - And if you can bear it ... wait until Monday or Tuesday
Friday, Saturday & Sunday’s are still the busiest days in store
So the phone wait for service could be horrendous
We got thru immediately on a weekday AM
May 31st, 2020 12:55 pm
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Jun 3rd, 2020 9:56 am
I've taken the policy now that I will order the same item at every store near my location. Whichever one fulfills it first gets my business, I cancel the rest.Hindenburg1 wrote: ↑ Same thing with Canadian Tire curbside pickup. Noticed the service really went downhill as soon as they allowed in person shopping.
Placed first order recently. They waited a week then cancelled it saying no more stock (it showed stock available when placing order)
Second order, different store, I'm on week 2 of waiting. No communication at all. Thinking of calling and cancelling the order. I could have easily gone in and bought the stuff in person.
I get that times are tough but they need to quit baiting people with the whole (1 day processing time) and post realistic wait times. I don't trick my clients at work saying I will get things done in 1 day and keep them in the dark for 2 weeks.
Jun 3rd, 2020 10:02 am