Shopping Discussion

Home Depot Curbside Pickup 1 Week Delays

  • Last Updated:
  • Aug 29th, 2020 9:14 am
[OP]
Newbie
Mar 4, 2019
28 posts
21 upvotes

Home Depot Curbside Pickup 1 Week Delays

I ordered some stuff from Home Depot (Markham) on Wednesday and selected Curbside Pickup as the option. What usually was a few hours for the order to be ready (before the Ontario Phase 1 reopening), is has been almost 2 days, and calling in they quoted me that it will take up to a week to fulfill the order. I'm afraid some of the things I ordered will go out of stock during this time.

Has anyone else encountered such a huge increase in the pickup lead-time?
43 replies
Sr. Member
Apr 29, 2007
612 posts
294 upvotes
Richmond Hill
I've been waiting on a pickup order at Rona for over one week.
Nothing I need urgently and nothing I want to actually go into the store for though.
Deal Addict
User avatar
Aug 19, 2010
1615 posts
357 upvotes
Vancouver
One of the items in your order might not actually be in stock and they are just waiting for it to come in which could be the reason it’s been taking a week. The online stock levels are not always accurate...
Deal Fanatic
User avatar
Dec 28, 2007
7957 posts
4575 upvotes
Alberta
I was at the store yesterday to pick up something. One entrance to go in and another entrance to go out. Some people were in the store but no issues with social distancing. About 60% of the people in there were wearing a mask.
Deal Expert
Feb 7, 2017
15513 posts
12722 upvotes
Eastern Ontario
Times have changed ...
BC (Before Covid) I could get same day pick up at any of the DIY Big Box Stores
Home Depot, Rona, Lowe’s, or Cdn Tire

Even back in early April things were good
Next Day or 2 Day Pick Up from most
(except for Cdn Tire ... their already poor online system collapsed the strain early on )

Late April thru to now has been horrific no matter which store you are dealing with
Case of DEMAND SKYROCKETING
And stores not able to keep up

I just recently got notified to pick up a Lowe’s Order
That I placed 3+ weeks ago

And nothing out of the ordinary
Mostly gardening stuff ... dirt, grass seed, etc
Stuff the store’s inventory showed oodles of

Prob is high demand for curbside pick up
And so many requiring this service (at risk pop is STILL self isolating)
And Instore issues with ... Manpower, Physical Distancing, etc

It sucks ... but it is what it is

My best advice ...

If you are someone who can shop In person ... do that
(Anyone who truly can ... should be ... or making other arrangements ... leave online / curbside for those who don’t have other options )

If you are high risk ... try to find someone who can shop in person for you
Otherwise, unfortunately
It seems ya gotta put up with the wait that comes with online or curbside shopping

EDIT / ADD - like you I was worried about not getting everything... cuz stock would deplete
But not the case, my PICK UP NOTIFICATION, says my order is complete
Administrator
User avatar
Jun 17, 2013
14616 posts
27489 upvotes
Scarborough
I placed my first curbside pickup order at Home Depot last night. Got the order ready email this morning and picked it up without any problems. Took about 10 minutes to get my item once I got to the store. Went much smoother than my last Canadian Tire curbside pickup order.
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Newbie
Jul 15, 2019
6 posts
2 upvotes
I placed an order for a shed at Lowes 2 weeks ago for in-store pickup. There was stock online (which I understand could be inaccurate). They charged me immediately and sent an "order confirmation" email but there has been nothing since. Logging onto the Lowes website there is no history of the order. I submitted a ticket to Lowes to see if I could get some sort of update, zero response on that. I am currently in hour 2 of waiting on hold on their customer service line, talked to one person who immediately transferred me.

Looking on twitter I found a lot of people in the same situation as myself. I understand there is a significant rise in demand in online orders but communication, as with most things, is likely the most important thing to keep customers happy. I am more frustrated at the lack of communication than the actual delay, to be honest, especially the fact that my order is locked in and there is nothing I can seemingly do.

I would also suggest that their website more clearly states that there may be delays of multiple weeks. Had I know the delay was this significant I would have gone in-store the next-day and picked it up in person. It may be prudent to stop people from ordering online altogether on certain items if they know that they can't be fulfilled in a timely manner.
Deal Expert
Feb 7, 2017
15513 posts
12722 upvotes
Eastern Ontario
prefy45 wrote: I placed an order for a shed at Lowes 2 weeks ago for in-store pickup. There was stock online (which I understand could be inaccurate). They charged me immediately and sent an "order confirmation" email but there has been nothing since. Logging onto the Lowes website there is no history of the order. I submitted a ticket to Lowes to see if I could get some sort of update, zero response on that. I am currently in hour 2 of waiting on hold on their customer service line, talked to one person who immediately transferred me.

Looking on twitter I found a lot of people in the same situation as myself. I understand there is a significant rise in demand in online orders but communication, as with most things, is likely the most important thing to keep customers happy. I am more frustrated at the lack of communication than the actual delay, to be honest, especially the fact that my order is locked in and there is nothing I can seemingly do.

I would also suggest that their website more clearly states that there may be delays of multiple weeks. Had I know the delay was this significant I would have gone in-store the next-day and picked it up in person. It may be prudent to stop people from ordering online altogether on certain items if they know that they can't be fulfilled in a timely manner.
Ya it’s the unknown that makes the waiting so long

Best advice ... try calling the store directly ... not the 1-800 CS Desk
Esp so if you know what you bought was in stock at that particular Lowe’s ... when you bought
(Or better yet ... still is now )

We called after 2.5 weeks had passed in our order (see my Reply # 5 above)
And they were at least able to tell us where we were in the queue of backlogged orders at our store
(Should hear from us in about 3 or 4 days for your pick up notification ... and so it came to be )

EDIT / ADD - And if you can bear it ... wait until Monday or Tuesday
Friday, Saturday & Sunday’s are still the busiest days in store
So the phone wait for service could be horrendous
We got thru immediately on a weekday AM
Deal Guru
Jan 12, 2017
13774 posts
3784 upvotes
Scarberia
yup all stores backlogged too many orders and no ones picking them or processing them, also no room in the stores to keep the orders for u cuz its open now for customers..they used have gated fences or trailers to store the ISPU orders now they need the parking spots free
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Newbie
Jul 15, 2019
6 posts
2 upvotes
PointsHubby wrote: Ya it’s the unknown that makes the waiting so long

Best advice ... try calling the store directly ... not the 1-800 CS Desk
Esp so if you know what you bought was in stock at that particular Lowe’s ... when you bought
(Or better yet ... still is now )

We called after 2.5 weeks had passed in our order (see my Reply # 5 above)
And they were at least able to tell us where we were in the queue of backlogged orders at our store
(Should hear from us in about 3 or 4 days for your pick up notification ... and so it came to be )

EDIT / ADD - And if you can bear it ... wait until Monday or Tuesday
Friday, Saturday & Sunday’s are still the busiest days in store
So the phone wait for service could be horrendous
We got thru immediately on a weekday AM
I ended up getting through to another CSR about 3.5 hours in. The gentlemen was quite helpful while obviously feeling the strain of dealing with customers. As stated they have just stopped processing online orders and the queues become bigger by the day.

The CSR ended up calling the store which I was supposed to pickup at and talked to them. They gave me the option of cancelling the order or waiting for delivery from the warehouse. I opted to wait for delivery from the warehouse seeing as the shed is sold out everywhere. The CSR did mention that if you go into the store and there is stock of the item you have purchased you can get the product expedited, basically have your order number and take the item to customer service. This doesn't work for those with those who are high risk of getting COVID and would rather not venture out into public but it does create an option for the rest.

Overall talking to the CSR was a good experience, I just wish the stores would communicate better and be more transparent on with the fact that they are weeks behind processing orders.
Sr. Member
May 21, 2008
775 posts
94 upvotes
Ottawa
Same thing with Rona. I was told they are 2weeks behind.
Deal Addict
User avatar
Jul 27, 2002
2915 posts
324 upvotes
Nations Capital
If you think 1 week is long.....

Don't EVER order online for Delivery from them, As its going on 4+ weeks now for my order with nothing!
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Deal Addict
Dec 18, 2017
1030 posts
587 upvotes
London, On
My wife says to me yesterday morning "Oh yeah, I ordered some stuff from Home Depot for curbside pickup, so we should get that walkway in this weekend". I asked when she did that, she said Thursday. I chuckled and said I guess I don't need to change my plans then lol.
Sr. Member
Apr 4, 2017
501 posts
409 upvotes
Any updates on the curbside pickup timing? Just ordered something that was on this weeks flyer to lock in the price, hoping it will be ready soon

Also, how are the lineups? Have the crowds died down yet?
Deal Addict
Apr 10, 2009
2010 posts
1370 upvotes
Hamilton
Going on 5 weeks for a homedepot.ca order.
Shipped 8 days ago, UPS still says "shipping label created".

Ironically I've placed a separate order with home Depot a week later and it arrived a week ago.
Deal Expert
User avatar
Mar 18, 2005
20938 posts
3090 upvotes
Niagara Falls
I had one order with Rona that got to 13 days before I cancelled it.

One with Canadian Tire that was 11 days.
One with HD that was 11 days.

I'd love to do curbside pickup but the delay is unreasonable.

All of the orders above were 1 item orders that someone could have fulfilled in less than 3 minutes.
Deal Addict
User avatar
Jul 27, 2002
2915 posts
324 upvotes
Nations Capital
My order from Apr 30, arrived out of the blue today, Without any tracking updates with UPS whatsoever!

Though I am glad I live in a semi-safe area. They didn't ring the Doorbell. I just happened to look out the window and see the package on my porch.

So hopefully yours will be coming soon.
CaptainCrash wrote: Going on 5 weeks for a homedepot.ca order.
Shipped 8 days ago, UPS still says "shipping label created".

Ironically I've placed a separate order with home Depot a week later and it arrived a week ago.
Now Heat ENABLED :)
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Deal Addict
Mar 17, 2016
1433 posts
1265 upvotes
Same thing with Canadian Tire curbside pickup. Noticed the service really went downhill as soon as they allowed in person shopping.

Placed first order recently. They waited a week then cancelled it saying no more stock (it showed stock available when placing order)

Second order, different store, I'm on week 2 of waiting. No communication at all. Thinking of calling and cancelling the order. I could have easily gone in and bought the stuff in person.

I get that times are tough but they need to quit baiting people with the whole (1 day processing time) and post realistic wait times. I don't trick my clients at work saying I will get things done in 1 day and keep them in the dark for 2 weeks.
Deal Addict
Apr 25, 2004
1188 posts
150 upvotes
Forget about curbside pickup. Just check if your item is in stock at the Home Depots near you and go inside and buy it!
Deal Expert
User avatar
Mar 18, 2005
20938 posts
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Niagara Falls
Hindenburg1 wrote: Same thing with Canadian Tire curbside pickup. Noticed the service really went downhill as soon as they allowed in person shopping.

Placed first order recently. They waited a week then cancelled it saying no more stock (it showed stock available when placing order)

Second order, different store, I'm on week 2 of waiting. No communication at all. Thinking of calling and cancelling the order. I could have easily gone in and bought the stuff in person.

I get that times are tough but they need to quit baiting people with the whole (1 day processing time) and post realistic wait times. I don't trick my clients at work saying I will get things done in 1 day and keep them in the dark for 2 weeks.
I've taken the policy now that I will order the same item at every store near my location. Whichever one fulfills it first gets my business, I cancel the rest.

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