Home Depot Customer Service
Does anyone have any known email address or way to contact Home Depot customer service other than the phone line? I am very frustrated with my experience thus far.
Last night I called in and watied an hour and 15 minutes (not complaining about that part, I completely understand why that is) but when the rep finally picks up they immediately disconnect the line so I have lost an hour and 15 minutes. I have no options so I called back at 6:55pm EST and wait another 1 hour and 10 minutes at which point the hold message becomes "We are now closed. Please call back during business hours." At that point I was outraged. I have never had that happen before from a company. There was no warning during my long wait to say "We will cut you off at 8pm". In my experience places close their queues at close (or ahead of time if too backed up) and work through those that are waiting. Instead Home Depot just disconnects everyone without warning after long wait times. That is unbelievably awful service in my opinion.
So of course I have no option but to call back this morning at 8 when it opens. I am immediately told it is over an hour wait but of course I just keep waiting. After 25 minutes the system offers a call back option that "Will not lose your place in line" so I give it a shot. 2 hours later someone calls me back and asks what my call is about and tells me "hold on I will connect you to the right department" and after 8 seconds of communication between us he puts me back in a hold queue. I am absolutely livid. What was the point of waiting 2 hours for a call back? All it did was waste 2 hours of my time waiting to just put me at the back of the line all over again. It's been 30 minutes again of being in that queue and I am livid.
The text messaging system that the hold line recommends to me just responds that it is overloaded and to call in.
Do I have any other methods (email addresses, etc) to get some assistance?
EDIT: Eff it. I'm fed up with them and done with this game. Order cancelled and trying my luck at Lowe's.
Last night I called in and watied an hour and 15 minutes (not complaining about that part, I completely understand why that is) but when the rep finally picks up they immediately disconnect the line so I have lost an hour and 15 minutes. I have no options so I called back at 6:55pm EST and wait another 1 hour and 10 minutes at which point the hold message becomes "We are now closed. Please call back during business hours." At that point I was outraged. I have never had that happen before from a company. There was no warning during my long wait to say "We will cut you off at 8pm". In my experience places close their queues at close (or ahead of time if too backed up) and work through those that are waiting. Instead Home Depot just disconnects everyone without warning after long wait times. That is unbelievably awful service in my opinion.
So of course I have no option but to call back this morning at 8 when it opens. I am immediately told it is over an hour wait but of course I just keep waiting. After 25 minutes the system offers a call back option that "Will not lose your place in line" so I give it a shot. 2 hours later someone calls me back and asks what my call is about and tells me "hold on I will connect you to the right department" and after 8 seconds of communication between us he puts me back in a hold queue. I am absolutely livid. What was the point of waiting 2 hours for a call back? All it did was waste 2 hours of my time waiting to just put me at the back of the line all over again. It's been 30 minutes again of being in that queue and I am livid.
The text messaging system that the hold line recommends to me just responds that it is overloaded and to call in.
Do I have any other methods (email addresses, etc) to get some assistance?
EDIT: Eff it. I'm fed up with them and done with this game. Order cancelled and trying my luck at Lowe's.
