• Last Updated:
  • Jan 7th, 2019 5:45 pm
[OP]
Deal Addict
User avatar
Oct 13, 2007
3225 posts
1840 upvotes
Edmonton

Home Dept Price Match

So Home Depot dedicates an entire web page to its Price Match Guarantee:

Nobody Beats Our Prices. Guaranteed.

I followed their instructions as follows:
On homedepot.ca:

Before making your online purchase, please contact our Customer Support Team to request a price match.
Please provide the following details when you contact us:
Brand name
Model number
Link to homedepot.ca product
Either the complete web address to the product on the competitor’s website OR a copy of the competitor’s current flyer
Details of the price difference

We will confirm the product qualifies for our Price Guarantee.
I can't remember the exact date of the request but it was likely either the 30th or 31st of December. Today, January 4th, I get this reply:
Dear (first name),

First and foremost, thank you for contacting Home Depot

In order to assist you,please visit the closest store to you, our associates will be more than glad to further assist you.

Thank you for choosing Home Depot

Esther
Customer Care Escalation Specialist
Now this was for an item specifically available only online. The instructions are separated into


How to Price Match
At a Home Depot store


and

How to Price Match
On homedepot.ca


Why would they send me to a store? Can they read? If they spent as much time honouring their policy as they do in formulating a policy and advertising it, they would have more sales. I suppose it is actually just marketing, not intending to be a real policy.
5 replies
Deal Expert
User avatar
Feb 11, 2007
15085 posts
16040 upvotes
Oakville
In store, the manager will randomly deny your PM if it's too good. Won't even PM other HD stores (out of our zone is what they say). Best you can do is try other HD to find a decent manager.
Deal Fanatic
Mar 12, 2010
6061 posts
594 upvotes
SW Ontario
Use the online chat. They will do the price match online immediately with you.
[OP]
Deal Addict
User avatar
Oct 13, 2007
3225 posts
1840 upvotes
Edmonton
Ha, ha! They phoned me today offering a price match. I asked what it was, obviously the increased Amazon price. The person could barely speak English. Is this outsourced call centre or Toronto melting pot?
[OP]
Deal Addict
User avatar
Oct 13, 2007
3225 posts
1840 upvotes
Edmonton
redgrandam wrote: Use the online chat. They will do the price match online immediately with you.
Maybe they should mention this in their directions for price matching.
Deal Fanatic
Mar 12, 2010
6061 posts
594 upvotes
SW Ontario
starchoice wrote: Maybe they should mention this in their directions for price matching.
Yeah. They should.

I had the opposite at the store. They didn’t want to the match ones. Went on chat and they did it, went back to the store to pick it up lol. Pain but it worked.

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