Honda Dealership Scratched my car

Aug 13th, 2019 4:25 pm

#1

Esutha [OP]: Sr. Member; Dec 29, 2009; 667 posts; 58 upvotes; Toronto,ON

Aug 13th, 2019 4:25 pm

I went to honda dealer for service .
They took photos my car before service.
I noticed small scratch my car in front under head light.
Too bad, i didn't checked it at the dealership when i picked my car.
What i can do? Just leave it?

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Aug 13th, 2019 4:34 pm

#2

Avatar: Deal Addict; Feb 24, 2007; 4114 posts; 1034 upvotes

Aug 13th, 2019 4:34 pm

Esutha wrote: ↑ I went to honda dealer for service .
They took photos my car before service.
I noticed small scratch my car in front under head light.
Too bad, i didn't checked it at the dealership when i picked my car.
What i can do? Just leave it?

This is your answer. And I guess you signed the work paper as well.

FS : Promise NS4300N NAS,Linksys RE400W,E5151,HBB1,VIVOTab RT,MemoPad 8

Aug 13th, 2019 4:37 pm

#3

asifnana: Deal Addict; Nov 13, 2006; 1167 posts; 792 upvotes

Aug 13th, 2019 4:37 pm

Talk to the manager and ask them to review security footage when your car was in the shop, if they can find out it was done there they will touch it up at their cost.

Aug 13th, 2019 4:37 pm

#4

macnut: Deal Fanatic; Oct 26, 2008; 6417 posts; 2084 upvotes; BC

Aug 13th, 2019 4:37 pm

Just leave it. Looks like normal debris/stains you get from driving on asphalt surfaces.

Not really a scratch. Would probably polish out easily with the right car care product.

You don't want the dealership applying touchup paint to the clearcoat when it's not needed.

+2

Aug 13th, 2019 5:02 pm

#5

Gangsterlike: Jr. Member; Aug 12, 2014; 199 posts; 47 upvotes; Brampton, ON

Aug 13th, 2019 5:02 pm

The honda dealer i went to scratched up my rear bump er...after 2-3 months of back-and-forth and me following up 10x more so then them (after escalating like 3-4 times to the GM), it was not worth my time. And not only that, they did a blow-in service which made my paint worse as it started to flake off after about 1 month and it looked like I had 2 shades of pearl white. Thereafter they agreed to repaint my bumper and it still looks off. Not happy! My dealer was in brampton. If your dealer is also in Brampton, good luck!!!

Aug 13th, 2019 5:51 pm

#6

Anikiri: Deal Guru; May 1, 2012; 10015 posts; 9725 upvotes; Markham

Aug 13th, 2019 5:51 pm

Just leave it. It’s a fight you don’t wanna take. Plus they’ll do one of two things, buff it out or paint it shitty. Not worth your time.

Aug 13th, 2019 6:02 pm

#7

Engi-Nir: Deal Addict; Nov 27, 2007; 3636 posts; 755 upvotes

Aug 13th, 2019 6:02 pm

that is not a scratch... use ur finger nail and take it off

Aug 13th, 2019 7:07 pm

#8

ES_Revenge: Deal Expert; Mar 23, 2004; 29354 posts; 9941 upvotes

Aug 13th, 2019 7:07 pm

Doesn't look like a scratch to me either--more like tar or something. Use some bug & tar or some polish and see if it comes off.

Aug 13th, 2019 7:21 pm

#9

DoorCrasher: Deal Fanatic; Nov 21, 2013; 5939 posts; 4239 upvotes

Aug 13th, 2019 7:21 pm

definitely looks like tar from the road. look where I added the arrows, it looks like spreaded tar

OP, Don't bring this "issue" (if it is an issue) to your dealership. they will just laugh at you, IMHO

Edit: did not meant to be arsh, of course OP have the right to ask a question here, this forum is intended to help, I meant please, do not bring your car back to the dealership, they will... Follow other's suggestion, try to use a tar remover, and buff it clean

Last edited by DoorCrasher on Aug 13th, 2019 8:18 pm, edited 1 time in total.

Aug 13th, 2019 7:35 pm

#10

Ecsta: Deal Addict; Jan 17, 2009; 3280 posts; 3229 upvotes; Toronto, Ontario

Aug 13th, 2019 7:35 pm

Life lesson in doing a walk around/inspection whenever you pick up your car from a shop. Once you leave the lot it's usually on you unless they're nice.

Aug 13th, 2019 7:42 pm

#11

jackrabbit000: Deal Fanatic; Dec 28, 2007; 7884 posts; 4516 upvotes; Alberta

Aug 13th, 2019 7:42 pm

ES_Revenge wrote: ↑ Doesn't look like a scratch to me either--more like tar or something. Use some bug & tar or some polish and see if it comes off.

x2. Any car wax should take that off.