Honda Odyssey Brand New Car Chipped Paint and refused delivery

ramana369 wrote: ↑ Hi,
I purchased a brand new 2019 Honda Odyssey and went to take delivery of the vehicle after completing the payment and financing documentation. During the pre-delivery inspection, my wife and I right away noticed chipped paint and visible rust at the both ends of the Hood towards the windshield. Sales person said, it looks like the vehicle is exposed to winter in outside. Sales person brought manager and he acted surprise that paint chipped at both ends. He said, it does not look like rust and just a discolored metal. I refused to take the delivery and told Sales person that I am not buying a brand new vehicle with chipped paint and visible rust. Sales person is going to talk to General manager and will come back with options in a day. Please share your thoughts on how I should deal with this situation.
Thanks
RNew Honda Odyssy Touring 1.JPG

corcoran_chris wrote: ↑ it will be fixed, they will repaint it.

They wont rebuild your van if that is what your expecting.

**EDIT

Keep your expectations in order. Remember your probably going to be dealing with this dealership for quite a while during the lifetime of the van. Dont be that customer that causes everyone to scatter when you arrive. Im sure they will fix it 100% and offer some compensation for the trouble, all weather matts ? oil changes? some other accessories you want within reason?

you will get chips like this the moment you go on the highway. It sucks I know, and of course it should be fixed be firm, friendly and reasonable and things will go on your favor.

engineered wrote: ↑ If you must accept it fixed, ideally it should have an all new painted hood from the factory.
If it's repaired, insist on an extended paint/rust warranty.

chimaican wrote: ↑ I agree with this. I'd ask for a new factory hood.

You are buying a new vehicle, not a slightly used vehicle. A little damage that can be repaired like a nick or small dent is one thing, rusted parts is another. Is it surface rust or does it penetrate deeper?

If they fix it I imagine they'll have to remove the hood, sand it all down, prime and paint.

ramana369 wrote: ↑ @IndusVally Yes, initially I thought it is on hood. My friend told me it is on quarter panel. And it is one of the hardest part to fix sometimes.

ramana369 wrote: ↑ BTW, the paint chip showed on both sides of the quarter panels. Just not on one side. Is there any possibility of overall paint issue on that vehicle?
Is there a possibility that there is invisible rust which we cannot see but affected the vehicle. or Rust only happens on chipped paint surfaces. It seems like the car was not